Toya Stringer
Jun 25, 2024
Called in to question a charge on my bill and had to contact customer service to request a call back from Baton Rouge store. To my surprise, my sales person (A. Brooks) called me back. When questioned, she responded with a condescending remark along with an unwarranted attitude. I WILL NOT be shopping there again NOR will I refer anyone over there. I DID NOT appreciate her tone!!
Carol Carter
Jun 24, 2024
Ashley furniture does not carr about their customers the way they use to years ago, or maybe its just their BLACK CUSTOMERS. ALL they are about now is making a sell. We've been waiting for our bed for two weeks now, because their sales person checked off the wrong size bed, we wanted a queen she checked a king and now we're being inconvenienced for HER MISTAKE!!! WE'RE ALWAYS THE LAST ON THE LIST FOR DELIVERY, THEY WE'RE SUPPOSED TO DELIVER THIS PAST SATURDAY AND DIDN'T, AND NOW THEIR NEXT AVAILABILITY IS NOT UNTIL THURSDAY, JUNE 27TH, AIN'T THAT A $$$$$!!!!!! I WILL NEVER ORDER ANYTHING ELSE FROM ASHLEY FURNITURE!!!!
Mary Frances Barrilleaux
Jun 22, 2024
We had a wonderful experience at Ashley. Shantel was so pleasant and friendly the minute we entered. We felt no pressure, which made the whole experience so great! We did buy a sofa and two recliners, which we love!The whole experience was so great that my mom and I went back the following week. Shantel again gave us excellent service! I can say for sure that the right salesperson can make all the difference in the world!!!
Khai L
Jun 20, 2024
Great customer service before and after purchasing !!
Ryan Watson
Jun 17, 2024
Amber was great - very knowledgeable and down to earth.
Trzavier Antoine
Jun 17, 2024
I came in just browsing around but I was very impressed by the assistant manager and sales consultant Caleb they helped me through a very easy financing process and helped me find furniture that I didn’t think I needed the staff is very friendly and welcoming to the store and I was pleased with my purchase at the end without feeling forced or talked into a deal that wasn’t to benefit me.
Dianne Brooks
Jun 11, 2024
Showing on GOOGLE their 3 PCs dining room sets , wasn't their ad the Sale person said so why put out a ad and it's fake. I went there and I do think it were wrong for this one.💯
Hieu Ho
Jun 07, 2024
Laurie is a great well the best sales person she gots great furniture taste and makes me crack up she’s hilarious. She sold me a queen mattress and adjustable and couple accent chairs my first big purchase lol
Mr. Booker
Jun 05, 2024
Was lied to by multiple employees 1 of whom was my sales person I believe his name is Deon about a battery pack being included with oversized electrical reclining chair. Called to see why it was not with the chair when delivered and the male store manager stated "they don't come with the furniture and then said when you get the chairs you sign off on a paper saying as is and we don't do returns on furniture from the back" which I never asked about his attitude reminded me of a used car salesman selling lemons which immediately upset me even more because before i spent my money he was so nice asking about my marriage and telling how he had been married over 25 years or so and pretending to be giving the best price and adding discounts all the while He was standing next to deon when the entire sale took place and knew that I was given a blank as is paper to sign lishowing no furniture damage. Over $5000 spent and you expect to be pleased with service. I feel as tho I would rather give this furniture away than use it. Long story short the manger Said I would get a call back the following monday about the battery pack and several weeks later still no call or email response. I hope this deters some customers because I would rather order delivery from the internet like i usually do but do to time restraints i didnt. In All honest and the manager was nasty but I just shortened the conversation for sake of time. The only reason I picked furniture from the back was because the newer furniture on their sales floor has the cheaper thinner leather compared to the furniture in the backwhich the employees pointed out and said the furniture in the back was only their due to space constraints. I even purchase a 1000 dollar warranty which I regret now. 👎 p.s. ordered a pack off line for under 60 bucks. I just don't like being lied to the being disrespected and lied to even more with the supervisors.
Whitney Breaux
Jun 04, 2024
Derrick with the white coat (BR) location got me together! My experience was fast and efficient. Any question I had, he answered it with no problem. Pull up to Ashley Furniture and ask for Derrick, he will get you right!
Sharose Bic
Jun 03, 2024
Been to six furniture stores to find that “just right” recliner for myself. Started with Ashley Furniture and after five more, I ended back at Ashley Furniture. My sales person, Courtney, helped me find “just right”, fit and price. Everyone needing to buy or browse will be amazed at the selection and prices in comparison to other stores. I’m very pleased with my experience at Ashley Furniture.
Choretta Burns
May 29, 2024
This has been the most frustrating delivery experience I have ever had. Let's start with the beginning of the purchase. The original delivery date for my furniture was scheduled for June 12th. As this date was getting closer and closer, I never heard from Ashley about a scheduled time for the delivery. I called the local store telephone number, which goes to a call center. The call center advised my delivery was never planned by my sales rep. To make a long story short, the call center provided a delivery date out of courtesy for June 13th rather than the originally scheduled delivery date of June 12th. On June 13th, Ashley's third-party delivery service showed up to pick up the items I purchased, and of course, my items were not ready for delivery, so the delivery truck left. No one in the store took any accountability for my items not being ready and kept making excuses for why my items were not prepared. Now, here is where it gets unbelievable. I had to call ten times and eventually decided to visit the store. I spoke with (2) Assistant managers, my sales rep, and the GM (Thomas). I was told it was their error and that the delivery service would return later that afternoon, if not first thing in the morning, on June 14th, but rest assured, my furniture would be delivered. I felt somewhat satisfied that my furniture would be delivered, considering this will be the 3rd date. Still, I trusted that coming from the GM would ensure the delivery would take place as a courtesy to a customer whose delivery has been delayed this many times. However, as the evening progressed, I grew concerned as I had not heard from anyone regarding the delivery time. I called the assistant manager and was told they tried, and the only resolution was to have one of the sales rep's family members deliver my furniture on the back of a truck. The continuous unfulfilled promises and delays, and to have to go back and forth for four days to have this happen, is simply unacceptable. Of course, I don't have a choice but to allow the sales rep family member to deliver my furniture. Now, here we are. It's June 14th, 3:30 pm, and my sales rep called and said his family member couldn't deliver my furniture because he had no help. Ha! I am in limbo and would like to cancel my order, but I love the pieces I purchased, and all I want is the delivery for which I paid a fee. I want a concrete date and time ASAP. From what I understand, no one in management has phone numbers to call anyone to get anything resolved. They can only email. So, I must wait for them to email whoever and await a response. I decided to try the call center again, considering the physical store location was not helpful. I called in and spoke with a supervisor named Maria, and she said she would try to get my furniture delivered on June 15th, but I will have to wait for a call back to confirm. So, this is now Day 5 of continuous promises not delivered. It is now June 15th and I received a call from Maria that my furniture would be delivered today and to await a time for delivery. Soon afterwards I received a text to schedule delivery time BUT it was for June 13th that’s right June 13th this date has already passed. I thought this was an error so I called into the call center and was told my furniture will not be delivered until June 19th. I am so upset at this point I called the GM (Thomas) and he explained he was tired of trying to get my furniture delivered and he asked me to cancel my order. Can you imagine a GM asking a customer to cancel their order? All I want is my furniture delivered and no one at Ashley is trying to make that happen. I keep receiving false delivery dates not upholding their promise for delivery. Buyer be aware!!!!!!!!!! Once you purchase your furniture, that’s a rap! You are on your own because if something is wrong, you must go through an act of congress to speak to a human, then you have to wait for the human to send out emails, wait for the human to get a response, and now you are in this issue for several days.
tora latson
May 28, 2024
Shawn was great, he has a strong team that will help him grow into a seasoned Salesperson! The whole team was helpful and friendly.
Oy Landry
May 24, 2024
Courtney was awesome to work with. She answered every question about mattresses.
Carolyn Byers Jones
May 24, 2024
Great service and pricing! Amber was very knowledgeable of the inventory. This was a no stress transaction
Natalie Vega
May 21, 2024
Shantell was great and really helped! We needed an electric recliner fast for in upcoming surgery and she helped us find the perfect one!
Carita Denet
May 18, 2024
Every one there is concerned about you and that you are satisfied whether they are working with you or not. My sales lady Ms. Laurie was very helpful and went over and beyond to make sure I got what I wanted. Highly recommend Ashley’s for all your home needs
Richard Doughty
May 18, 2024
Super employees Rare!
Ann Williams
May 07, 2024
Shantel was great!!! Great customer service. She was very familiar with the products and did everything in her power to please me.
Learoy Baron
May 03, 2024
Laurie was super nice and super helpful. She made finding what I was looking for easy and quick.
Bobux Kobux
Apr 26, 2024
These guys are absolutely terrible and I have a friend that works there and he goes to school and they make him work from 7:00 to 3:00 which means that he only has two hours of sleep before he goes to school. Also the manager has slammed the door on my friends finger and throughout the entire day of school his finger was in immense pain. Also they took money out of his PAYCHECK to pay for pizza WITHOUT his PERMISSION.
Cameron Davis
Apr 21, 2024
I had such a wonderful experience with Deon. He gave me the spacing I needed but also checked in periodically which I love. We got a few rooms knocked out as we are currently redoing the whole house. Great service and can't wait to get our stuff in
Tommy Worsham
Apr 16, 2024
They do not honor their warranties. They lie to your face about almost everything.Our loveseat broke and we tried for over a year to have it swapped out. But bever got it resolved. We had to run them down and almost force them to honor the warranty ( which is very expensive) and we couldn't get what we wanted. They no longer made that design of loveseat.Then told us not to get rid of the broken loveseat, to hold on to it because they would haul it off. LIE!!!! They wont touch the old broken one.After spending THOUSANDS of dollars with them.You got me once....NEVER NEVER again Ashley....
Jessica Culmone
Apr 16, 2024
Great service and prices
Vincent Bellone
Apr 15, 2024
they don't have fabric panels for sectionals the dining sets are too narrow and to long what you see is what you get
James Elliott
Apr 15, 2024
Great service, great attitudes, no rushing, and definitely great prices. Amber was excellent. Definitely get with Amber whenever you go! I am definitely satisfied and will definitely be back for all of my furniture needs. I recommend Ashley’s ANY DAY!
Chris Wroten
Apr 14, 2024
Tyler was very helpful and very knowledgeable about what was in the showroom. He listened to what we were looking for and brought us to the sectional that we ended up purchasing.
Mary T
Apr 10, 2024
Personable, helpful & knowledgeable. Great customer service and care.
Jasmine Stansberry
Apr 06, 2024
Deon was great! He got me exactly what I needed quickly and was very detailed in explaining everything ! I’m happy I came to Ashley’s
Katina Harris
Apr 02, 2024
My experience was great. Caleb Dangerfield assisted me. He was extremely polite, helpful, and knowledgeable. My only problem is having to wait a week for my furniture to be delivered. This is not good business.
Belinda Harrell
Apr 01, 2024
I found the chair I was looking for thank ya'll for helping me the staff is awesome.
Emma Peneguy
Apr 01, 2024
Kaleb was very personable and knowledgeable about the products. Helped me find a great deal, thank you Kaleb!
Alexandra Andre
Mar 29, 2024
Tony was awesome!!!! Walked us through everything and make sure we got Exactly what we needed!! Very respectful!!😁
Darrius Battle
Mar 28, 2024
My experience at the Ashley store was Amazing! We worked with Alexis and she was patient and super helpful. My 2nd purchase in two weeks! The other staff were cool as well and had a lot of personality as well. Alexis even got one of my orders to come a week earlier and added them together for one delivery. A+ Service guys. Thanks again!!
Christy Hawkins
Mar 24, 2024
Ashley Furniture is the best. It last longer than the cheap furniture. I had a bedroom set for 15 years before I got rid of it & it’s still looks like new. I gave it to someone who wanted it because I was going to throw it out to the road. I’m glad I was of help for that person.
Andre Smith
Mar 15, 2024
So what started as a pleasant experience is turning out to be a furniture lover’s nightmare. On 2/10/24 my fiancé and I purchased what we thought was the complete King sized Foyland bedroom set with an extra night stand. Only to find out that after talking to BOTH sales specialists, Alexis and Derrick, that 1: part of our order has been delayed (which is understandable), 2: they completely left off the Foyland 5 drawer chest from the invoice. Now, we spent upwards of 2 hours with them to ensure that we got everything straight BEFORE we left the store. We were even asked to sign up for their exclusive credit card so that we can have everything paid in full. We spent over $7k on this furniture for it not to be complete or delivered in full. I’m beyond pissed because we took the time to ask all the questions, we even spoke to the manager, and general manager who made the process as smooth as possible. I’ve been trying to get in contact with at least one person on the phone and all I can get is the call center. Yet when we were shopping in person, everyone was on the phone. I’m looking to have this issue resolved but now I’m forced to reach out online. Which sucks because the people there were so pleasant. All I want is for them to help us resolve this issue. Finally, when I spoke to the call center, they mentioned that they would leave a note for someone at Ashley Furniture to contact me. I’m still waiting to hear back. Please don’t make me regret shopping with you all.
Jessica
Mar 15, 2024
Friendly people and product selection is okay but could have a better variety to suit the needs of all walks of life. The only issue I had was paying on my purchase. Whatever software program they use needs to be upgraded. Also I don't think it's appropriate to walk off with a customers debit card, out of sight. That should stop. I am glad I caught the sale for a $1300 king bed which was a few hundred lower because I know the furniture there is very overpriced.
Jim LeBoeuf
Mar 11, 2024
Toni and Alexis were amazing. We went bed shopping and they went above and beyond during our shopping experience. Thanks
Tia Dixon-Billoups
Mar 11, 2024
Experience was awesome! Thanks to Tony Mccann I got the table I’ve always wanted! Ms.Octavia was great as well! Very friendly and well knowledgeable thank you all! Give these two a raise !!
Cee Vee
Mar 10, 2024
My experience at Ashley is always a great one… My salesperson Amber is always one text or call away when I’m in need of furniture and if it’s not available she will always and most definitely make whatever it is I’m looking for available!!!!
sarah spangler
Mar 09, 2024
We had an amazing experience with Amber S. at the Baton Rouge location!! She was sweet, attentive and knowledgeable.
Regan Herbert
Feb 25, 2024
We had a wonderful experience at Ashley. Martice was very friendly, patient and kind. He made it very easy for us. We can’t wait to get our sectional delivered. Thank you so much Martice!!
Rachael C
Feb 23, 2024
I had a very nice experience with Ursula. She was very knowledgeable in showing me bedroom furniture. She also had a very pleasant demeanor. I appreciate all the help she gave me.
Ruby Jackson
Feb 20, 2024
Excellent upon entering the store the sales person greetings was so pleasant with the attitude ready to please and serve
Kaysha Green
Feb 20, 2024
I can't begin to express how excellent the customer service was. Each salesman was kind and courteous. But Amber and Octavia were far above that. They were patient, honest, and considerate. It was such an ease working with them.
neoma stepter
Feb 19, 2024
Caleb was very helpful.
Richard Lawrence
Feb 16, 2024
Great place to buy furniture, everything friendly and knowledgeable
Nancy Mouton
Feb 08, 2024
I had many choices and Alexis was very patient and kind helping me decide.
Stephanie Outlaw
Feb 08, 2024
Great selection and lots of inventory. Will be shopping here again.
C Carter
Feb 08, 2024
I walked in and purchased a couch from the Outlet section in this Ashley location. Caleb greeted me and Deon as well (I went a few times in one day) and both were great. I honestly would’ve purchased my couch online if it wasn’t for these two gentlemen.I was able to leave with the couch I wanted in under 30 minutes once I made my decision. I got a good deal and had my previous Ashley couch for several years. Needed something smaller and temporary until I move again.
Al Miceli
Jan 31, 2024
Salesperson was very helpful and knew the products I inquired about.
Clara Saizan
Jan 28, 2024
Loved the service Amber was amazing!She was on point with everything.She answered all our questions before we could ask.We love our new recliner!
christian rodney
Jan 28, 2024
Shantel at Ashley home store was amazing!! She was super nice. She was very helpful and informative of what we were looking. My partner and I were looking for a mid century style bedroom set. She took us straight to a bedroom set that caught my eye immediately. We drove all over Baton Rouge and Ashley home store was the only place that had what we wanted. We came back and bought it.Thank you Shantel!!
Tangela Byrd
Jan 20, 2024
My husband and I had the most fantastic salesman at Ashley. Anthony “Tony” McCann greeted us upon our arrival and show us just what we were looking for. He was very thorough in his knowledge of the product and warranty. I felt very confident when I made my purchase. Thanks for hiring Tony.
Cherry Soulter
Jan 13, 2024
Alexis was our sales associate and she was very helpful and wonderful to work with!!!
Patricia Foraker
Jan 10, 2024
Shantel our sales associate went above and beyond to help us find the perfect solution to our needs. She was very friendly and knowledgeable anout all the products . #1 service from her
Ikeyla Wright
Jan 05, 2024
They delivery and the communication sucks bad
Carla Young
Dec 31, 2023
Very Good Customer Service
Jojo Welch
Dec 30, 2023
Derrick was a great salesman!
Bonnie Campagna
Dec 27, 2023
Great prices. Inventory is huge. Bryan, our salesman, was so easy to work with. Purchased at the Baton Rouge store and home delivery was fast. Couldn't be happier with our new rocker recliner.
Cherie Gayle
Dec 08, 2023
Cory was an amazing sales person
Lauren Raines
Dec 06, 2023
Our salesman was exceptional. He was patient as we went from table to table trying to select our new piece. We also moved chairs all over trying to find a chair combo that we liked.He was patient and extremely helpful.
Enola Sanders
Dec 05, 2023
Great customer service. Everything explained well. Everything done in a timely manner.
papasal2000
Dec 02, 2023
Great experience. Salesperson very knowledgeable and kind.
LaTosha Johnson
Nov 30, 2023
Very friendly and helpful. I highly recommend Ashley furniture.
Milli
Nov 27, 2023
Very patient and very helpful !
Aj Jones
Nov 26, 2023
Love this store! I've bought almost all my furniture in my house from Ashleys Outlet on Airline Hwy. Huge selection and a beautiful showroom. My Sales staff Bryan was friendly, helpful and very knowledgeable in his craft which made the process run smoothly - not pushy. And the store is just fun to browse for home decorating.
Rob L.
Nov 25, 2023
We scored a black Friday clearance sale, listed Ashley price was $4900 for the set, Amazon had it for $3999 + shipping. We got the entire set roughly 55% off with 5 yr warranty and a pop up table.Sales was no pressure, very helpful and great guidance.
vsop Louis
Nov 25, 2023
Every thing went well
Henry Sabbagh
Nov 24, 2023
Excellent
Pamela Knight
Nov 24, 2023
It was very nice and short!
John Powell
Nov 07, 2023
Notice they only reply to 5 star reviews. Interesting..
John Powell
Nov 04, 2023
The bedroom set I purchased is nice for the price. Amber my salesperson was very nice, however, she did not know what she was talking about. I specifically said I don't want a mattress in a box, but that is exactly what I got. I could have purchased this set online for cheaper but because I have medical issues I decided to go through the store and have them deliver and pickup my old mattress.Buyer BEWARE! They charged me $269 for delivery. They left the old mattress leaning against my fence outside because it is at "their discretion" if they haul it away or not, whatever that means.Now I am stuck with the old mattress. They explained that removal only means taking it outside. I could and should have ordered from Amazon and paid a handyman to set this up for cheaper.I was in a hurry and it cost me. I do want to say the store is nice and so was our salesperson. She did not give us the correct information. So either she was lying to make the sale ( which I doubt), or she really did not know all of their mattresses are in a box. The delivery and "haul away " is expensive and misleading at best. That is the only reason for 2 stars.DO YOUR HOMEWORK!!
Narquetta Jackson
Oct 22, 2023
AMBER was amazing. She provided excellent customer service and knowledge.
Katy Walsh
Oct 20, 2023
WORST customer service ever. I purchased a bedroom set and was promised delivery in one week. They called the day before and rescheduled for the following week because the bed fame was going to arrive after hours. Then they call to confirm delivery two days before just to call and reschedule again the next day because the bedframe was on backorder. They should have just told me the truth upfront. Canceled my order and will never buy from here again.
Katenia Self
Oct 17, 2023
Shantel Horne is an awesome salesperson. Thank you for being patient and assisting us with our purchase today.
Wilbert Chaney
Oct 17, 2023
Shantel is a wonderful salesperson. Thank you for assisting us with our furniture purchase
chelsea johnson
Oct 17, 2023
Do NOT buy from this store. I’m not sure how they have such good reviews. I bought a 4,000 SECTIONAL. It was finally delivered and within minutes of them leaving, the recliner on the sectional wasn’t working and the other side of the couch was broken and leaning. NOW, I have to wait WEEKS for someone to come out so they can “try” to fix it before replacing. How about just replace it, instead of trying to fix something that was supposed to be brand new WITH NO ISSUES. 0/10 recommend. Please save yourself from the time and frustration and buy from another store.
Rusty Juban
Oct 15, 2023
Deon Hudson was great, Susie was nice and helpful
Yvonne Roberson
Oct 12, 2023
Deon Hudson was my salesman. Help me find exactly what I wanted.Thanks Deon for all your help and patience with me.
Daisy Slan
Oct 11, 2023
I was warmly greeted by the manager when I walked into the door and placed with a salesperson. The salesperson listen to my needs and assisted to meet my need. I was pleased with the professional manner the salesperson handled the sale.It has been two days, I have not received a call relating to the delivery of the furniture I purchased. I am dissatisfied with the way delivery is being handled. This is the first time I did not know a delivery date before I left the store after a purchase.
Jermal Montgomery
Oct 08, 2023
My experience was absolutely fantastic. Thank you so much to my home furnishing specialist Amber Pickett, who did an amazing job guiding me through the entire process of my purchase.
Jan Holmes
Oct 08, 2023
Ashley Store in Baton Rouge (Airline Hwy) never fails with meetings my family’s need. From the very first time we visited the store we have had the pleasure to work with Deon H who makes you feel not only welcome but he possesses the southern hospitality. Deon listens to what you want and makes it happens! My family and I thought he must be a manager from the exemplary service he generously offers but he’s not! We will continue to frequent Ashley Store in Baton Rouge and would encourage our family, friends and others who are looking for quality furnishings for a great price to do the same!
Jennifer Radau
Oct 01, 2023
Every we talked with was very friendly. Amber was helpful and not pushy. Definitely coming back.
Bee
Oct 01, 2023
Thanks Amber (AP)😊He even took me to another store girl! Lol Everything and Everyone was great!
Edith Hunter
Sep 29, 2023
I had a very good experience.
J Boyd
Sep 25, 2023
Very helpful. Lovely things. Great customer service.
Jonathan Bonnette
Sep 20, 2023
Had a great experience and would definitely recommend. They were highly knowledgeable and answered my questions thoroughly.
Scarlet Scallan
Sep 13, 2023
Broken brand new furniture that I’m still waiting for techs to come look at. I should have never bought from here. This is a joke!!!!!!
Alanna Bernard
Sep 13, 2023
My experience in the store was pleasant. They have a large selection of nice furniture. My problem is this- after purchasing furniture in the store, I looked the items up on their website to get styling ideas and discovered that each item I purchased was at least a few hundred dollars cheaper by purchasing it online. In total I would have saved $1300+ by purchasing online. When I tried to contact the store to discuss the issue, I found there is no way to contact the store directly. I had to call an 800 number and they submit a ticket to the store to get them to call you back. I am told they should price match the items online, but I have yet to receive a call back. I suppose I will update this if/when I do.
Melvin Hasselbeck (Whitey)
Sep 10, 2023
Not at all great.
Doris Bryant
Sep 10, 2023
Had a really great experience today! Mr Deon Hudson was so helpful and respectable was able to buy what we needed best salesman in Baton Rouge way to go Deon! Went to pay the order and the rest of the team was respectful and appreciative. We will definitely be back. Thank you for taking the pressure out of buying furniture and mattresses.Way to go Ashley Home store
Keith Trahan
Sep 09, 2023
Awesome experience!!
LaShawn James
Sep 08, 2023
Amber P aka AP was PHENOMENAL! It was her first day in the floor and she handled everything like a pro. Very attentive, knowledgeable, and patient. She made my shopping experience a delight.
Stacey Adams
Sep 04, 2023
Great service. Nice products. Can’t wait to have my new furniture in my house. Salesperson Chelsea was great and well informed !!!
Ruth Bayhi
Sep 03, 2023
Great service - great price. Very pleased.
Joshua Forbes
Sep 02, 2023
We love the Ashley store them have beautiful Furniture. Mom and I went to Ashley store looking for furniture for our living room. We love the furniture look beautiful in the living room. The people work at Ashley store them are wonderful people. The place look beautiful. We really love Ashley store
Hana Kahla
Aug 30, 2023
This is the worst experience I have had in my life with a furniture store. I was told that I was approved for a free interest account the first 6 month which turned out to be not true. I have went to Ashley multiple times for this and Ashley was supposed to help me then disappears. I have called customer service so many times and no help. Now they keep telling that they do not handle these matters in the store. Customer service is no help. I’m not sure what to do at this point. I am being charged monthly late fees of $40 and recurring interest waiting on some help that seems impossible. Micah at the store tried to help but no luck . What do I have to do to get some help ??? Genesis the lending company told me there is nothing they can do , Ashley furniture would have to give them a call to update them with that promotion . At this point they r ruining my credit and I’m getting no help from a big company !!
Erinn Smith
Aug 28, 2023
Amber S. was the most helpful sales associate. She was professional, kind, and prompt. She made ordering furniture an easy decision!
Liveliketheresnotomorrow
Aug 16, 2023
Dad and I went there looking for a particular table with chairs and a bench and they had sold it so we left. 😞
Cedric Jackson
Aug 13, 2023
The staff was extremely friendly and helpful. Our salesman Caleb made it an enjoyable and seamless process.
Keith Daniels
Aug 04, 2023
My Associate was very attentive, helpful and caring. It was a very pleasant shopping experience.
Stephanie Broussard
Aug 01, 2023
Very friendly sales clerk. Only complaint is I haven’t heard anything about delivery
Jacob Coleman
Jul 26, 2023
very nice staff with good assistance. a lot of options specifically the with the prices.
george nwokocha
Jul 23, 2023
They truly deserve a 5 star for their service
Alyona C.
Jul 22, 2023
Entire staff was very accommodating!
Road Runner Tire Service
Jul 22, 2023
Not good quality furniture bought 2 bedroom sets all the dresser drawers rollers or china made and do not last,
John Brooks
Jul 20, 2023
Awesome excellent customer- connected energy and Chelsea listed❤️❤️
Debra Kennard
Jul 18, 2023
Very friendly and helpful!
Jeff Sistrunk
Jul 18, 2023
Don’t spend a dime with this company! Bought $10,000 in bedding and furniture with these people an regret ever walking in. If you have any problems all they do is pass you back and forth between the store and call center and give you the run around till your out of time and they claim they can’t do anything for you! The delivery is horrible they don’t care about your home when they go slamming things around. Then hurry up and leave knowing the sofa wasn’t working to pass the problem off to another person. This place has horrible customer service!! Again STAY AWAY!!
Ashley Joseph-Dominick
Jul 18, 2023
Our salesman, Deon was very knowledgeable and gave us the perfect amount of time to browse the store before coming to find us!! Great Experience!
ROBERT WALTMAN
Jul 15, 2023
Micah was very helpful. He balanced between being sure he was around to answer questions and giving us space to discuss and shop.
Okesha Morris
Jul 12, 2023
Amber S. was AMAZING! She allowed me to browse peacefully until I made my selection! She was friendly and patient with my mom and I! I am very pleased with the service I received today and I cannot wait to have my new living room set delivered! Thank you Ashley Furniture Store of Baton Rouge!!!!
Joshua Davis
Jul 11, 2023
Just shopped here last night. Amber was great! She helped us pick out exactly what we wanted. Would definitely recommend to anyone looking for furniture in the Baton Rouge area.
Tonya Hill
Jul 11, 2023
Shanda Moore my salesperson gave me GREAT service. She made my experience a Good one. That’s why I’m given them 5 Stars.
Lyn
Jul 08, 2023
Great customer service and a beautiful selection of furniture.
Che Gou2
Jul 07, 2023
Very Pour customer service.Unprofessional management. Very little concern For non-privileged customers..The worst experience I've ever had at a furniture store.
Shirley Murray
Jul 03, 2023
Ursla sonnier friendly and professional and we will re Vist again thank you for helping me :)
sheryle bernhard
Jul 03, 2023
Great experience purchasing a recliner for my dad. Marco and all the staff could not have been more helpful!!!
Jacqui Hayes, LPC
Jul 03, 2023
Excellent customer service and support by the entire team and my sales consultant, Severly. She was very patient and easy going.
dustin hicks
Jul 02, 2023
Good selection. Salesperson was helpful and not pressuring a sale.
Megan Parnell
Jul 01, 2023
Excellent customer service and super quick checkout process! Highly recommend Micah!
Holly Paline
Jun 25, 2023
Micah was an amazing sales person. He was helpful and available but never pushy. He was knowledgeable and personable. Enjoyed the experience. And we love our new furniture. Thanks!
Mary Smith
Jun 23, 2023
Sterlyn was professional and helpful.
Sharalean Temple
Jun 23, 2023
Both Shanda and Micah were very attentive and helpful in meeting our needs. After calling and visiting a few stores, coming into Ashley and dealing with Michah, we were sold in one day. Excellent service and knowledgeable of their products comparable to other brands.
Joey LeBlanc
Jun 15, 2023
Had a great experience working with Amber. She was very knowledgeable and answered all of my questions honestly! Highly recommended!
Amyiah Brooks
Jun 14, 2023
Horrible service !!!! Do not come here !!!!! It took more than a month to get my bed ! They also broke it ! Did not call or contact me at all ! They lied to me !!!!
Jackson Harris
Jun 14, 2023
Well informed staff and great selection!
Jaymie Wright
Jun 10, 2023
We had a great experience shopping at this store. The outlet prices can’t be beat and I love my new furniture. Amber S and Chelsea are the best!! I’ve never dealt with better salespeople ❤️❤️❤️
Josh Lee
Jun 05, 2023
Very helpful and professional.
Kayleigh Duffy
Jun 05, 2023
We were raked over the coals by Wayfair. Went in to Ashley to see if we could get some of our sanity back. We were met by fantastic, personal service and great prices. Thank you Martise & Ms. Susie for a great experience!
Toni Harrell
Jun 04, 2023
Spent over a week to try to find my mother a leather powered lift recliner w/ lumber, footrest and head adjustments, zero gravity, cup holders, reading light the lowest I could find was over 1800$ . Ashley furniture not only had what I wanted and provided a fantastic Memorial day sale I was able to get a power reclining sofa (both ends )with all the trimming for less then 1 recliner would have cost me and the young man was was attentive to my elderly mother and TOOK THE TIME to make sure I got everything I wanted...Thanks Caleb..refreshing to see a sales person put the needs of customer before their own. I'm sure in the future you will receive more business from me and mine. GO ASHLEY
Terrica Emery
Jun 03, 2023
I was please with the services. The sales team allowed me to take my time to walk through their store without pressuring and aggravating me to buy something
kira gipson
Jun 02, 2023
Soon as we walked in the store, we were greeted by Ms. Amber.Me and my mother went looking for a mattress and day bed only. Amber was so very helpful to us from start to finish. We ended up getting the day bed, not one but two mattresses we needed, and also a nicely used dresser drawer. If you’re looking for furniture Ashely’s is the place to go.
Gloria Patrick
May 29, 2023
My daughter and son bought me a lift recliner today from Martice and he was so good to us. He helped us get a great deal. I was so comfortable I did not want to leave. He even made sure I had a good mattress and bed set while I was there. We were so impressed with his help thank you so much.
Micifus Johnson
May 29, 2023
Thanks so much to Mr. Dunlap! We received excellent, no pressure customer service. My mother is so excited to get her new lifting recliner. The paperwork and business side of things took approximately 40 minutes. Mr. Dunlap answered all of our questions promptly and with the confidence of someone who knows their products and how to anticipate the needs of his clients. Couldn't be more grateful for his kindness and assistance! Please ask for him of you stop by. (As a side note, unlike many folks in sales, he didn't ask us to review him. We were genuinely impressed by his skill and work ethic and grateful for the fabulous deal we got and the financing options. We will be back if any other needs arise!).
Jessica Smith
May 29, 2023
Wonderful service by Mrs. Ursula, was greeted right upon walking in and she helped us find something affordable and helped me with financing!
Sarah Lu
May 26, 2023
Ryan was wonderful. He helped me pick all my items. I will definitely return for future purchases!
Will Rushing
May 25, 2023
Amber was an amazing person to talk to and helped us so much!
Cheryl Philippe
May 24, 2023
I shopped Ashley Furniture and was greeted by Deon Hudson. He was very friendly and knowledgeable but best of all he also entertained my 3 year old grandson so I could shop. It was a fantastic shopping experience!! This a rarity these days. I would recommend anyone ask for his assistance!
Keosha Griffiths
May 17, 2023
Amber was wonderful! She was knowledgeable, we walked the whole store until we found the item I fell in love with - only to find out it was sold but she went above and beyond to ensure that I was able to purchase that day! My girl deserves a raise!
Roxann Dyess
May 16, 2023
Very good
Debbie Husser
May 02, 2023
Chelsea was very helpful and was very professional.
Troy Rhodes
May 01, 2023
Double and triple check the phone number when you schedule delivery from these folks. My couch was delayed over a week due to an old phone number being on file. Triple check with several folks to make sure they they have the right information. They will just keep stinging you along until you help them figure out the problem.Should have spent my money with another furniture store. Thanks to all the Ashley folks for telling me “there is nothing they can do”. Really made me feel special. Lesson learned.
Chyneikah Robinson
May 01, 2023
The staff was incredibly welcoming and helpful. I highly recommend this business and I'll definitely be back.
Pat Hives
Apr 24, 2023
The sales lady was very professional, kind trustworthy and made the entire experience very pleasant.
lloyd wardrip
Apr 23, 2023
Huge selection of furniture and great prices too, very friendly and helpful staff.
Buchanan Life
Apr 22, 2023
She was very helpful and patient with me
Rachael Romine
Apr 21, 2023
Amber was friendly and knowledgeable of the products and services and she went out of her way to make sure we found the perfect lift chair for our loved one. We couldn’t have asked for better service! 😁
Melissa Smith
Apr 19, 2023
The sales associate SETH as well as the entire store associates are AMAZING AND PATIENT with their customers!!!!SENDING A BIG THANK YOU SETH for our sale on the brand new furniture we'd purchased! 😀
LaMonica Dixon
Apr 18, 2023
This was my first time purchasing from Ashley. Brian was a wonderful sales associate! He was kind, professional and patient! My purchase was no hassle and very easy! I will definitely be purchasing from them again and I will ask specifically for Brian! Ask for him when you go!!
McMatt
Apr 12, 2023
My salesperson Ms S. Moore was very very nice and very informative and caring
Kristie Smith
Apr 08, 2023
Micah was very patient and helpful. He even answered some questions after hours. Clean showroom, set-up well. Friendly staff and great prices. Recommend!
Miguel Espin
Apr 04, 2023
(Translated by Google) Easy to buy cheap and easy to load your purchases 🛒(Original)Fácil de comprar económico y fácil de cargar tus compras 🛒
Robert Robert
Apr 02, 2023
The worth expiration ever. How come you send broken items from the warehouse to the customer. And you want me to accept it. And you keep me waiting and waiting all day just a liars peoplesUnprofessional.disrespectuful liars…..I don’t recommend Ashley store to any one
Hunter Cedotal
Mar 31, 2023
Absolute terrible experience. Worst furniture store ever. My bed was destroyed had holes in it and scratched up. We asked for a replacement and they haven’t responded for 3 months now. Never shop at any location absolute scam.
Greg Sanders (Dr. Gregory T.)
Mar 31, 2023
As a former Ashley Furniture customer, I used to enjoy shopping there until the store delivered the wrong furniture (the furniture of someone else) to the house of a dear friend of mine
Jason May
Mar 28, 2023
Missed several delivery times and repeatedly tried to deliver a 2 year olds bed late at night despite being told that was not possibleDo not shop here
ann nguyen
Mar 27, 2023
Don’t go there. Bad customer service, wrong delivery . Worst purchase I ever bought
Auburn Wessman
Mar 25, 2023
Horrible! They get you and steal your money when you sign the paper that say all says final! Broken bed and horrible matress, $3200 buck wasted!
Chad Favron
Mar 20, 2023
Great customer service. Showed me to exactly what I was looking for.
Eddie Iglinsky
Mar 19, 2023
Micah greeted us when we walked in, asked us what brought us in and style we was looking for, he pointed us in the areas that we would find what we wanted and told us about the promotions going on in store. The best thing about the time we spent in store was we never felt hounded and he let us shop around. Once we found what we was looking for we waited for him to finish with another customer and looked around the store for future furniture. The checkout process was fast and explained well. Upon returning home we decided to swap one item to another. Called the store and Micah was more than helpful with making the change.
Lauren Ahlgren
Mar 09, 2023
Monique was THE BEST! So helpful and super patient with me and my indecisiveness. Will definitely go to her again and will always be an Ashley’s Home Store customer!
Quiana Holmes
Mar 08, 2023
The service was excellent and I walked out with a great deal.
Harry Lawrence
Mar 06, 2023
Nice store but the staff attacks you the moment you walk in and they won’t just let you walk around and look. I know how sales people are, but they just need to back off a little.
William Ramsey
Mar 04, 2023
Micah and the entire team was incredible from start to finish in EACH of my visits to the store, multiple calls & texts as well as circling the store dozens of times. Never once did I feel like I was a nuisance or wasting their time. I definitely witnessed how all of the customers received VIP service. As a result, I bought a bedroom set, sleeper sofa for my guest bedroom, living room sofa chaise w/ end table AND a dining table. I’m so relieved that I was in the area when I stopped by when I did. Thank you to everyone!!
Courtney Joiner
Mar 03, 2023
We spent thousands of dollars on dining room furniture and two bedroom sets. Most of the furniture was damaged when it arrived. Five months later, we still haven’t received the correct items. It is beyond frustrating because the company does not have an accountability system. When there is an issue the store points to the warehouse, who points to customer service, who then points to no one. We have been beyond patient but they had the audacity to deliver us more damaged furniture this week. Purchasing furniture from Ashley Furniture was by far the absolute worse decision I ever made. DO NOT SHOP HERE!!!
Kirby Leblanc
Mar 03, 2023
Seems as though ashley took down previous review, recently purchased living room set with " white glove delivery " and set up. Watched VERY unprofessional delivery drop sofa in mud, force 4 foot sofa through 3 foot door jamb. All of this resulting in tearing both pieces, damaging my flooring. And to top it off, they asked wife to get drill and remove plywood to set up herself. When I questioned as to why, I was told " we don't work for ashley!." Now im stuck with nonfunctional merchandise and being given the run around about whose responsible for my damages. It is ALMOST IMPOSSIBLE to get anyone on phone.buyes beware when being told about exceptional service!!!!
slimeball sama
Feb 28, 2023
Deon
Dale Crochet Jr Crochet Jr
Feb 27, 2023
Busy today, but was served relatively quickly. Once I got a sales person we handled things quickly and efficiently
Lera Vessel
Feb 27, 2023
Great customer service from Deon Hudson awesome job need more like him. Thanks again.
Brittany Marino
Feb 26, 2023
Dion was our salesman today for our matress purchase. He was so knowledgeable and accommodating to all of our questions. He was so great to work with and we are extremely happy with our purchase.
Sandy
Feb 25, 2023
Caleb was great! He was polite and professional and helped me get exactly what I wanted.
John Sims
Feb 25, 2023
Mr. Deon Hudson was very professional, knowledgable and informative. His honesty was key. We really appreciate it.
Brad Lee
Feb 20, 2023
Was told when purchasing items they would be delivered on the 21st of February. Now I’m being told middle of March. I’ve already been sleeping on the floor while waiting on the mattress and base so I will cancel this order and go get a mattress tomorrow.
Rafael Gonzalez
Feb 20, 2023
Great customer service willing to spend as much time as needed to help you choose your furniture!
George Gray
Feb 18, 2023
Excellent customer service and communication
Michael Mitchell
Feb 05, 2023
Great experience. Everyone was nice and friendly. Jon helped me with the whole process and I’ll definitely be returning for more pieces in the future.
Tanya Arbuthnot
Jan 30, 2023
Deion was very helpful knowledgeable and professional
Susan Thomas Williams
Jan 29, 2023
Seth is an amazing knowledgeable sales consultant. No pressure to purchase.STW
Shannon Londons
Jan 29, 2023
My experience was nothing short of amazing! Deon was very knowledgeable about the pieces offered on the sales floor. He took his time answering all of my questions and ensured that I was satisfied and fully understood.Update: I was provided false information when purchasing the items. My order was delayed many times. I received a call about partial delivery that I missed. When I called back they said my order was delayed two more months. Two weeks ago my update stated that my items would be ready for delivery in two weeks and that was inaccurate. Really loves the pieces I selected but this is crazy.
Creshaundra Peterson
Jan 28, 2023
The service was great, and the purchase experience was easy.
Rachel Anderson
Jan 24, 2023
Deon was very personable and helpful!
Angela Bess
Jan 24, 2023
We came in looking for a bedroom set and mattress. Briel greeted us with the biggest smile and brightest personality. We were instantly impressed with her level of customer service. Micah was very knowledgeable in the mattress area and teamed up with Briel to get us everything we needed. While in the store, my husband started having a migraine and the whole team came to comfort and assist. Susan was very catering and offered us some remedies, snacks and a drink to help ease his pain and queasy stomach. We were thoroughly impressed with the high level of quality customer service. This team deserves more than 5 stars!! Thanks again for EVERYTHING!
Mauri Capello
Jan 22, 2023
I found exactly what I was looking for and the staff was wonderful! Our sales person JC and the manager Mr. John were very friendly and helpful. I would highly recommend Ashley to anyone shopping for furniture.
Sergio Capello
Jan 21, 2023
The service and friendliness was excellent I would not hesitate to recommend Ashley to anyone
Angie C
Jan 18, 2023
Very poor customer service. We purchased several pieces of furniture from the Baton Rouge store. It took 4 weeks longer for the furniture to come in than what we were told. I believe we were given a false delivery date just so we would go ahead with the order. Since we made it clear we didn't want to wait 4-6 weeks. One of our end tables was broken when it arrived and we still have not had it replaced or even a reply. Not to mention the warehouse in Manderville is so dysfunctional, it took forever for them to scramble around looking for our order. NEVER AGAIN, this is the last time I order anything from this store.
SAMANTHA McKay
Jan 18, 2023
Mr. Deon was very informative and helpful. He made my furniture shopping experience delightful. I will definitely refer him to my family and friends.
Tyra Ruffin
Jan 17, 2023
Bre was very helpful and informative.Everyone was willing to help me.
wakia london
Jan 17, 2023
Deon was great @ashleyhomestore in Baton Rouge. I got my adjustable base in less than 30 min. Great customer service with a smile.
David Lucas
Jan 17, 2023
Micah Wcoten help find the furniture piece I was looking for and sold it to for great price. He qas big help in my experience shopping with Ashley baton rouge store and I recommend using him my sales person from now on he was great help and Ashley furniture store has great furniture for sale. I can't recommend this store enough for how much it help find the piece I was looking for 2 weeks in Lafayette and they found in minutes.
Beth Money
Jan 16, 2023
Great store to shop in! Clean and orderly !Great service
Ashton B.
Jan 15, 2023
Our salesman was super helpful and went above and beyond to help us find exactly what we needed. Mr. Deon was the best!
Emily Jumonville
Jan 15, 2023
My boyfriend and I are moving in April and we’ve been browsing around a ton of different furniture stores. We stopped in pretty late tonight expecting to just run in and out but we left with a new couch!! Everyone at Ashley’s was so welcoming but we’re giving all the props and thanks to Jared Hire!! He was extremely friendly and was able to help us score our dream couch for an AMAZING deal! We will be doing all our future purchases with Jared and the Ashley’s team (:
Lisa Settle
Jan 14, 2023
Deon is WONDERFUL! So patient and knowledgeable about products. Deon went out if his way to make our experience great!! We will be back to buy more from him!
O Settle
Jan 14, 2023
Deon Hudson was an amazing sales representative! So patient and willing work with us to get us what we need. Will definitely be back to buy more from him!
Ginne
Jan 14, 2023
Dealing with Ashley Furniture has been the absolute worst customer service experience of my life! It took much longer than expected to initially get the furniture that they said was in stock and available. Then when it was delivered I had damaged pieces and was told we could have them exchanged. Well the “exchange” has now taken almost 8 months to complete. After many canceled appointments, then not showing up, telling me then they no longer had the item in stock or it was not going to available, it was finally delivered. I will NEVER buy another thing from Ashley, nor would I recommend anyone to come to Ashley in the future.
Tiffany Ross
Jan 13, 2023
Brie is an exceptional sales professional. She is very personable and answered all questions/concerns. I purchased 4 barstools for my daughters townhome and she provided a no pressure sales experience. Keep up the great work, that winning personality and you will definitely go far.
Angel Gamaliel López Decilos
Jan 11, 2023
Great customer service and knowledgeable about product and good attitude, Seth our salesman did a great job
Monica Brown
Jan 07, 2023
I would definitely recommend Ashley Furniture. The customer experience was beyond 5 stars. A huge thanks to: Chelsea, Tyiah, Brian, & Jon G...you guys really really ROCK!! Thanks a lot Chelsea & Jon G for assisting me with my purchase tonight. Chelsea was very patient & super friendly. She made sure I was satisfied before leaving the store. Chelsea & Jon G were extremely nice. They made me feel like I made the best decision with my purchase. I can not wait to get my furniture delivered. Thanks again to each of you for the lasting experience!!
Estela Ramos
Jan 02, 2023
Huge selection of furniture at Very affordable prices I was very impressed. Ask for Jared he is the best.
Hosea Allen
Dec 28, 2022
Great customer service, friendly and very helpful. My sales Tyiah took very good care of me and exceeded all of my wants.
Ashley Glaviana
Dec 28, 2022
I have never had a worse experience with a furniture company than I have recently with Ashley furniture. I thought everything was going as planned I picked out the perfect living room furniture. One of my couches was delivered broken. And I’ve been told on multiple occasions I’ll hear from the repair man to fix my broken couch. I’ve been waiting almost 3 weeks when I was told I’d hear from someone within 10 days. The representatives on the website end the chat constantly making it very difficult to find a solution. I love my couches and they were actually delivered somewhat quickly. But it is infuriating paying for something that is broken and then to not receive any customer service on getting the issue fixed. Especially when I’ve paid $3000 for broken merchandise. After this headache I’d rather just return them and find something somewhere else. I highly regret going with Ashley furniture. And that’s just honesty. (The metal frame in the automatic recliner couch is bent in multiple spots making it lean very noticeably outward when reclined)
porter monk
Dec 27, 2022
JAREY was great to work with! Very welcoming and helpful in picking out our new barstools! He’s a cool, funny guy that made buying easy
Joan Henderson
Dec 15, 2022
Very good service! Monique and Micah took their time answering questions and were very helpful and pleasant
Michael Monsour
Dec 14, 2022
Great deal, awesome financing, customized mattress fitting, and wonderful customer service, especially from Trishawn!
Terry Gomez
Dec 12, 2022
Polite and friendly staff. Good selection of furniture.
Levert Kemp
Dec 11, 2022
Brian Webb was the most polite, professional, and knowledgeable sales person I’ve ever had the pleasure of doing business with 👍.
Christopher Hannie
Dec 11, 2022
Buying experience was easy. John was a nice person and quite knowledgeable. A lot of inventory available to view. Prices are fantastic. Would buy at Ashley again.
Angel Jackson
Dec 11, 2022
Shaunda was very patient and very helpful in assisting me to find just what I was looking for. She even volunteered to stay past her time to get off when she’d noticed I’d finally narrowed my search down to help me decide and even checked me out. She was the best!! The other employees were very helpful as well when Shaunda was off assisting someone else. Ashley on Airline in Baton Rouge has a very great staff. It took me 3hrs to find what i was looking for but I’m very pleased with my purchase and customer service.
Lou Diesel
Dec 10, 2022
Great customer service.
Kame
Dec 09, 2022
Bad service . I ordered the set of kitchen table and chairs . They delivered with broken table and they said they will send another one . We waiting 2 weeks they still not delivery the table . When I called them they said they don’t know when the table delivery, they left the chairs at my house and I told them if you don’t delivery table for me I return everything, they said I can’t return the chairs, I ordered the table set with chair and they don’t delivery the table for me and don’t let I return the chairs . First time buy from them and never again .
Drew Mulvanah
Dec 07, 2022
Easy buying experience, sales team was not pushy, found exactly what we had in mind!! Will buy again.
Jason Guilbeau
Dec 06, 2022
I bought a sectional couch in August and it showed up in October. The wait wasn’t the bad part, I knew it would take a while. The problem was that every piece that came was either damaged or the wrong color. It is now December and it still has T been corrected. I have called many times and no one ever answers or the call goes to dead air. This is the worst experience I have had in a long time or maybe ever. Very disappointing and borderline angering that you can call during business hours multiple times across several days and get no one. Worst 5 grand I have ever spent! I feel like they got my money and now no one cares.
Lay'la Robertson
Dec 03, 2022
Incredible service. Micah Wooten was awesome. Very knowledgeable on the store items. Will return for more furniture later.
Jake D
Dec 02, 2022
Jared hire was a great help. Showed us a lot of options. Was very detailed and knowledgeable about everything I asked.
Brian Scivicque
Nov 29, 2022
Monique was very helpful with the options I had for the bedroom set I purchased. I would highly recommend her and Ashley Furniture.
Amanda Graves
Nov 27, 2022
The furniture is great however I ordered it in August and just received the last piece. They are extremely not helpful in scheduling anything. The whole process has left me with a sour taste in my mouth and I will not be buying from Ashley again.
Joycelynn Cooper
Nov 26, 2022
The salesman met my expectations and inquiry. He was thorough, and offered added support for my bedroom furniture shopping needs.
Angela Loving
Nov 25, 2022
Micah did an excellent job of assisting us with our furniture and mattress choices. We didn’t feel rushed or pressured to purchase!
Clarence Te-Cye Adams
Nov 19, 2022
Brian was very attentive, knowledgeable and professional. Bought table and chairs at a good price because of pre Black Friday deals. Would definitely shop Ashley and ask for Brian when shopping for furniture and or mattress.
Tammy Washington
Nov 14, 2022
My product came in its box and it is in brand new condition. The delivery guys were pleasant and professional. Thanks
Deandrea York
Nov 12, 2022
HORRIBLE.
Nick Savides
Nov 08, 2022
Seth was friendly and honest and helped me find a recliner I liked that was in my budget. When I decided on the one I wanted, the manager even came by to say hello. Was able to take it home with me that day, and another employee helped me load it into my SUV. My first time visiting, but I plan to go back.
Gidget Carter
Nov 05, 2022
I purchased my bed from Ashley Furniture on Airline in Baton Rouge, LA at the middle of August 2022. It was scheduled for delivery on 8/26/22. That delivery date got pushed back to 9/14/22. That date got pushed back to 9/21/22 when they only made a partial delivery with the footboard needing to be replaced. They came back on 9/29/22 to replace the footboard and set the bed up only to discover that when they left the partial delivery they didn't leave the hardware. They came back on 10/11/22 with the hardware only to discover that now the headboard was damaged. On 10/28/22 they were supposed to bring the new headboard, assemble the bed and deliver a chest of drawers that I had ordered only to leave headboard, not deliver the chest of drawers and not assemble the bed. I am still waiting for them to come and assemble the bed, give any financial compensation or resolve this matter with any sense of urgency. Don't purchase from them!!!
Darrell Moore
Nov 02, 2022
One of the managers, Jon, was phenomenal! His management and our sales lady Jade took care of us all the way through the process. They were flexible and made the financing happen where other stores didn’t even bother. Everyone went above and beyond and we loved the service! Shop here. Seriously.
Laura Howell
Oct 31, 2022
We had great and friendly service
Amy G
Oct 29, 2022
Of the major furniture stores along Airline hwy - Baton Rouge, the Ashley store was by far the most welcoming and of highest class (though not the most expensive). Clean store. Good showroom selection. Sales professional Shanda is the absolute best. She’ll provide knowledgable help when you need it but plenty of space when appropriate.
Latisha Payne
Oct 29, 2022
Micah made it easy. Answered all my questions promptly and professionally. I would highly recommend visiting Ashley.
M H
Oct 28, 2022
No pressure sales expert. He allowed me to look around and when I was ready to ask questions he was honest and respectful to my needs and understood what I was looking for knowledge of the store inventory. Great experience!
Veronika Mark
Oct 26, 2022
Caleb Dangerfield was such a pleasure to deal with today! He took great care of Kerry and I. He was able to answer all of our questions about bed options, mattress options and costs. We walked out happy about our purchases. Please request Caleb as soon as you walk in the store.Thanks Caleb!
Richard Lyons
Oct 23, 2022
Bought something that didn’t work on my sectional. A battery pack. It was suppose control the sectional but didn’t control the phone charging box so had to use a card anyway, so didn’t need the battery and the refuse to refund. They said no refund on anything so all bewareI was told once you have the merchandise is your possession it’s yours sales are final
Tomeka Tate
Oct 16, 2022
First timing visiting Ashley Furniture. The store was clean and very nice products. The sales representative, Jay who assisted me went above and beyond to ensure I was pleased. Very pleased.Waiting to see how the delivery goes.
Stephanie Valadez
Oct 01, 2022
Do not buy furniture at this store. Me and my fiancee went and placed an order in July and everything seemed fine everyone was nice and even mentioned it being delivered the next week. We were going out of town so scheduled it for the following two weeks in August. The day came and we missed work to catch the delivery and no one came. We were called the last minute and informed that it was mishap and it would not be delivered for that date. This happened 2 more times. The last date we got was September 14th. On the 13th I was patient and thought I would hear from the delivery team by one o'clock still nothing so I called and found out my furniture was not even available to schedule. Needless to say I was furious and called the customer service number where I talked to a supervisor, and he told me the estimated date of the furniture even being available to schedule delivery was October 12th. When I said that is just not acceptable he told me he would let me know in 48 hours when it was coming in if sooner than october and if not I could pick something else. I was not happy with that because that's not okay, how are you going to tell me I can pick something else that I didn't even want to just make due??? So I wait the 48 hours and still hear nothing. Following that I cancelled my order and they tried to save it with the mention of a 100 dollar credit (our order was over 3,000) and a reselection of product that they couldn't garauntee I wouldn't be fighting the same freaking issue. I'm telling y'all, save yourself the bull and just go to rooms to go.
Rodney Smith
Sep 28, 2022
Really good customer service
Tina Williams
Sep 26, 2022
A wonderful experience ❤
Terrieceda S
Sep 25, 2022
Sales lady was professional and knowledgeable.
kendriunta robinson
Sep 25, 2022
Caleb was very helpful and I managed to pick out a bed room set. Customer service was Great. Will be back in the future for more service.
Jennifer Coleman
Sep 23, 2022
Me and my bestie went in to look around and a lady came up to us to help and that was nice,but we wanted to look arou d without someone breathing down our necks.I did not like that.Introduce yourself and let us know where you will be if we have questions.Let me breathe.
Al Smith
Sep 22, 2022
Very professional and pleasant to speak with.
Greta Coleman
Sep 21, 2022
My greeting at the door made me feel special and it continued throughout the process of me making my decision. My selection was delivered on time and it went very well. I highly recommend Ashley!!! All the staff members that I came in contact with were SUPERB including the delivery guy Cory!!
Jocelyn Lorenzo
Sep 16, 2022
Horrible experience with them. Took 9 months to get our furnitures and when it arrived, quality was not at par and hd some damages so hd to request for exchange and that took 3 more weeks of getting their act together. There were so many miscommunications and errors. I had to call so many times and still they get things wronh. I am so upset with this storyWont recommend this experience
George Woolley
Sep 14, 2022
Our sales representative, Deon Hudson, was outstanding, from when we walked in to showing us what we were looking for. A very good experience and would recommend Alshley Homestore and Deon to all our family and friends.
Observer 2016
Sep 11, 2022
Store info says Sunday office hours are 12-8. I called and chose option 3 phone rang for a long time, no one picked up and I got disconnected. I called again and chose option 4, a recorded message said the office was closed! Huh?
John Edwards
Sep 11, 2022
My daughter.I ordered a dining room table and server from Ashley Furniture on Airline Hwy. in October of LAST YEAR. I’ve been getting the run around ever since. I’ve been calling every couple of months to get updates being that the sales person does not follow up once they sell you furniture. I kept getting told it would be in in a another month or so. Well, next month will be a whole year and I still don’t have it. I go to the store Tuesday this past week and the manager tells me to give her til Friday to see what’s going on and promised me she would call me Friday afternoon. Well, I didn’t get a call. I go in today to see why I didn’t get a call. Her excuse was she got busy. Needless to say, I canceled the order. This is the worse customer service I’ve ever had. I think I was more than patient with these unprofessional people. Horrible service 😡 Never again.
Heston Raven
Sep 05, 2022
Ci Ci Savoy was very professional and detailed handling our questions 🙏🏿 We really appreciate her service and will recommend others to come 👍🏾 Thanks for everything!!!!
Nikki Pitre
Sep 05, 2022
Monique was very friendly and not pushy at all! We knew what we were looking for and she made it very easy to purchase the items. If you are looking for a fantastic sales associate, Monique is the lady to ask for. Thank you for all of your help.
Colette E. Brown Small
Sep 04, 2022
From the time my husband and I entered the store we were greeted with pleasantries. Time was taken to explain and answer all of or questions. Needless to say we under contract for our new living room set. 😁
Chad LeBlanc
Sep 02, 2022
Incompetent delivery service - took absence from work, waited 5 hours at home, no delivery. Who does the scheduling-joe Biden? Complete incompetence
Jimmy Payne
Aug 29, 2022
Jade will take care of you. She went above and beyond to make sure my wife was happy with the selection of furniture. We'll definitely be back to see her.
Chad Mills
Aug 24, 2022
Great selection, super friendly staff. We didn't expect to spend this long here, but we were half asleep after driving an all nighter to move our daughter-in-law to her new apartment that we were furnishing.
Maryanne McDaniels
Aug 22, 2022
The experience was very nice and professional.
Raze Girl
Aug 17, 2022
Loved my experience ♥️ thanks Monique!: Buying furniture was a breeze.
Vecation
Aug 15, 2022
Do not buy furniture from here. They have opened an account in my named fraudulent & promised to fix it, accepted fault, and now my credit score has been severely compromised because of this forcing me to push back the purchase of my home! They have been giving me the run around for months and now won’t even speak to me about “my own account” admitted to firing my sells woman because I’m not the only person this has happened to. Go anywhere else ! Not here. Oh and also they refused to talk to me because they said I have an attorney. Even after I told them I didn’t. I delivered a letter to them by hand and now I am seeking legal action
BERTHA BEARD
Aug 13, 2022
My young salesman was fantastic. He did not rush me in making a decision. He helped me make the best choice for me. Thank you Caleb.
Lacey James
Aug 11, 2022
Monique was great ! Very patient and helpful
Larry Clark
Aug 09, 2022
WORST Customer Service Ever!We purchased 10 of these side chairs for our dining table in February and waited over 4 months for them to be delivered.When the driver took the chairs off the truck and brought them inside, it was immediately obvious that several (5) chairs had an issue with uneven legs and were very wobbly.The driver called the service department on the spot, but they refused to take those chairs back, saying they would send out a technician to repair the chairs on-site.We waited another month for a tech to show up, and from the moment that he arrived he was in a big rush to leave. He looked at a few of the chairs and loosened and re-tightened some of the screws one one of them, only to say he could not repair them so they would need to be replaced. After that, we heard nothing from Ashley so today we called them. Their customer service rep "Osi" told us that the tech had approved 3 of the 5 defective chairs to be replaced and we would receive them in a month or so. He was so rude and disrespectful, saying that their tech was the "expert" and what he says goes. We explained that the tech only looked at a few chairs and only tried to fix one of them. We said we will return the chairs (they still have the tags on them) but Osi said they could not be returned.Osi left us on hold for another 20 minutes to speak to a manager who has only agreed to send another tech to evaluate the other chairs, so now we have to take time off to meet another tech. I will update my review as this moves forward, but I'm just shocked at how rude this customer service rep was. We have done a lot of business with Ashley over the years, but this is the end of the road.
Jason Hodges
Aug 08, 2022
Very friendly and attentive staff.We must have been asked by 5 different employees if we needed assistance as we browsed the store.We were helped by Ms. Trishawn and she was great. Very personable, knowledgeable, and most of all..patient.We bought a sectional and dining room table during a 20% off sale. Very happy with our buying experience.
shasheka
Aug 08, 2022
Really great experience today. Thank you
Christina Dryden
Aug 03, 2022
Monica helped us find exactly what we wanted so quickly after giving her a few details of our vision. We were out of the store with a couch in about an hour! Monica is very attentive and helpful. Great customer service!!
Dion J3n1
Jul 22, 2022
I Enjoyed my visit at Ashley Store
Melissa Porter
Jul 20, 2022
The delivery of my items was excellent, despite the fact that it was a partial order. The service was excellent.
Howad Jones
Jul 19, 2022
Our salesman, Micah, was outstanding. He could not have been more professional and helpful. He made sure we got exactly what we needed.The problem is the delivery process. They do not deliver the product when they say they will. We bought everything based on the fact that it was in stock and would all be delivered in two weeks. A few items came in two weeks. A few more showed up a week later. The rest has still not been delivered after 4 weeks.I will never shop with Ashley again. There are too many good furniture stores in Baton Rouge to put up with this type of service.
Jessica Coarsey
Jul 18, 2022
We purchased a living room set for our first house today, having an idea of what we wanted but changed our minds completely after David took us through the store. He not only showed us his favorites, but explained why they were his favorites, rated on quality, comfort, and/or how easily the couches were to clean. We changed our minds so many times and went back and forth on what we wanted but David was so patient with us and sweet! Our furniture shopping journey is far from over, and we will definitely be returning soon for more help from David! Thank you again!
G D
Jul 12, 2022
This store is a scam. Do not go to this store, you have lot of other stores and online. My order was rescheduled four times and it was suppose to be delivered today, but it is not an open order anymore. They promise a date and reschedule it without informing you. If you end up canceling it they will charge you 10%, that's why i call it a scam. I will post the evidence in chronological order in my upcoming reviews.
Melond Pierre
Jul 05, 2022
Management was horrible! The furniture took an additional month to be delivered. Dresser came with large blemishes due to it being unwrapped and loaded in a wide open unorganized delivery truck. The store has yet to contact me after nearly a month about a replacement. Please don’t go to the Airline location unless you want an expensive nightmare!
Dr LC Thomas
Jul 02, 2022
My experience shopping at Ashley was very pleasant. I went to the store and purchased a bed for my daughter. It was pleasing doing business with my sales personnel.
Dion J3n1
Jun 28, 2022
Very Nice!Ck Out for yourself
DJ A-BOMB (A-Bomb Entertainment)
Jun 25, 2022
This place is a scam. Please, do yourself a favor and go with a company that cares about their customers and knows what they're doing. 3 delivery attempts so far and they've rescheduled each time because of various reasons. It's been 3 months since I paid nearly $3,000 on a bunk bed and sofa and still haven't seen anything. Every time I've called I am sent to some non-local call center who couldn't care less about my concerns. Do not waste your time.
GhostlyGhille
Jun 23, 2022
13 months after order and still waiting on furniture, also make sure your furniture isn't damaged. Our coffee table had a hairline crack straight to the table top.
Taylor Taylor
Jun 20, 2022
If you want to teach you children hardship and overcoming great obstacles have them purchase furniture from Ashley here in Baton Rouge
Addie Naquin
Jun 19, 2022
Monique was an absolute delight to work with! We found exactly what we wanted and it was a great experience for us.
kamira hill
Jun 18, 2022
Deon was a great salesman & very nice from the beginning when we walked in the store . He assisted us with putting our furniture on the truck ! I will definitely look forward to working with him again .
Genaye P
Jun 16, 2022
Went to Ashley and got the couch of my dreams at an excellent price. Deon helped me and was extremely friendly along with the other employees. I would highly suggest giving them a try.
Laura Jabert
Jun 12, 2022
Cici was amazing and very helpful and pleasant to talk to.Monique was rude and condescending.
Katherine O'Brien
Jun 03, 2022
The young man who helped us was courteous and very professional. Experience was great.
Melanie Mcmullen
May 31, 2022
Fast, friendly service.
Troy Joffrion
May 31, 2022
I was led to believe that i was purchasing a new sofa set that had been "discontinued". It was sitting in the back warehouse. I purchased the set at "new" pricing and picked up the set the next day. When I unloaded the soda and set it up I found a tear in the front of the sofa that had been sewed in an attempt to repair the damage. I immediately called the store to let them know of the damage and was told that my purchase was "as is" and that I could not get a replacement. The sales person never told me that it was not a new sofa set. As of yet nothing has been done to resolve this issue. Extremely dissatisfied!
Waynecia Porter
May 28, 2022
Chelsea helped me and made it so easy for me to pick the perfect couch for my place. It was a great and smooth selling experience!
Theresa Hobdy
May 28, 2022
Our sales person Ursula was so nice helpful. We found everything we needed. It was the quickest and easiest furniture buying experience ever.
Janice Eby
May 28, 2022
Very satisfied!
Morgan Carrier
May 27, 2022
When my girlfriend & I walked in we passed approximately 4 workers & nobody stopped us or even attempted to ask us if we needed help finding anything, but as we walked further back in the store we came across a young man named Caleb. He was GREAT from start to finish & I was very impressed at how thorough he was in explaining the different things such as how to finance through the store as well as different sales that were going on because of Memorial Day to even finding me the right mattress that aligned with my body properly. He also made sure I found something that was reasonable to my budget. When it was time to start the business aspect of everything I was approved for for a certain amount & he made a call & got them to approve me for a little more because the furniture I was purchasing was $94 more than what I was approved for. This prevented me from coming out of pocket $94. I will definitely be back to purchase more furniture for my new apartment & future homes to to come & when I do I’ll make sure to ask for CALEB & you all should do the same thing as well. 🫡💯 (only reason I gave it 4 stars was because of the rest of the staff lol.. they just did not give off friendly & welcoming vibes-they just would look at you)
Danielle E
May 19, 2022
Staff was patient and informativeDid her best to help me
Darilyn Williams
May 19, 2022
Not only were my items delivered months later than expected, they came damaged twice. I canceled
JoAnn Veltin
May 19, 2022
Sales lady wss great
Lakekia Hunt
May 18, 2022
The service at the store was very good they young lady who helped me was very nice, but when I purchased a mattress they say you get a 90 day trail and you can switch out if it's not a good fit for you but what they don't tell you that to return for another mattress under the warranty is that you have to pay a 20% restocking fee and in my case it would've been 800 dollars. But anyway when they arrived with the 5k dollar mattress it was damaged and I refused. Long story short IT WAS HELL TRYING TO GET MY MONEY BACK FROM THEM. So I do not recommend buying a mattress from here because if it's not the right fit for you, you will have to pay to exchange it go to mattress direct no exchange fee and you get a longer warranty.
Dhaval Adhvaryu
May 16, 2022
Nice stuff.Only bought one thing cause deal was for first item only.
Paulette Morse
May 13, 2022
Fantastic salesman!
Janay Velez
May 12, 2022
Had a great experience. The staff was really nice and helpful. Highly recommend it.
Jovany Avila
May 10, 2022
bed
Robert Keyes
May 09, 2022
Most of my furniture comes from here. Great place usually great selection depending on the area.
Trisha Williams
May 05, 2022
Order furniture in November 2021 delivery date was Feb 2022. Furniture never arrived. Received half of a bedroom set. The storage drawer and mattress for day bed but no bed. Broken head board that delivery guys set up with a through and through crack. New delivery date after I called inquiring about furniture is July 2022.... but I'm being billed.Messages representative was amazing but the rest of my experience has been extremely disappointing. The stars are for my rep.
Angél Miller
May 02, 2022
Stopped in the look at the outlet options and found the perfect sofa. Monique was outstanding!
Wezzy Simpson
Apr 26, 2022
Brian was great and help out every way possible
Lanacia Washington (Geaux_naenae)
Apr 23, 2022
At first I gave them a 5 star rating because the customer service was amazing. 1st thing I’m not big on leasing furniture or anything. I don’t play about my credit score and was told they would do a soft pull and it wouldn’t affect my credit. While I’m talking to the lady it went down 2 points (credit score) but she told me this So I wasn’t mad about it I expected this. Four days later an hard pull was charged to my account it went down 11 points and then another day passes by it went down 15 more points mind you Im furious at this point I will not be getting anything else from Ashley’s it’s too hard to build a credit score and get easily destroyed Im a freshman in college I wouldn’t recommend Ashley’s unless your paying full amount that day update they are so unprofessional
hannah schlaman
Apr 23, 2022
Our servicer Cameron was unbelievably helpful, would absolutely recommend doing business with this company and location
Anquelia Berry
Apr 21, 2022
Ask for jade at the Baton Rouge store she the Best !!!
teta nevers
Apr 19, 2022
Chelsea Griffin was very helpful
Top Hung
Apr 18, 2022
Excellent , was trying to go room to go first but I’m glad to stop by Ashley’s.
Katherine Gossett
Apr 17, 2022
Brian was a wonderful salesperson, he had great personality and easy to talk to. He walked us through thee process and helped us understand every aspect of what we were buying and the financing. Very knowledgeable and will recommend him to others!
Laura Wilson
Apr 17, 2022
Great service, once we were greeted and given a brief layout of the store we were allowed to browse.
David Cowley
Apr 16, 2022
Staff was GREAT very helpful threw out our1 hour incounter.
Elgin Pierre
Apr 15, 2022
Ms Jade did an amazing job. Her patience was impeccable. Her desire to make sure that I was completely comfortable which my choices was next to none. I was very pleased and immensely satisfied!
JASON HARP
Apr 15, 2022
Ashley has tons of recliners to choose from, excellent customer service and they made the financing experience really easy and quick. Because the recliner I purchased was in stock, it will be delivered in less than a week. Thank you Ashley!
Tina Benton
Apr 10, 2022
Deon was a joy to work with on getting a new recliner for the husband. Thanks Deon for your professionalism, politeness, helpfulness and most of all your integrity! We found out Deon was a fairly new employee and he handled himself very professionally. We will return to Ashley furniture for any future purchases.
504msnola
Apr 02, 2022
MONIQUE!!!!! Y'all she is the Best Salesperson ever. My initial plan was to only purchase a bed and mattress because my funds are limited. This wonderful woman was able to help me finance within my budget a bedroom set w/mattress, dining room table and chairs, sofa and recliner...babaaay before I left we were planning how I was going to get a new house, furniture one more bedroom, and the color schemes in trend for my sofa set! She is everything you want and need in a knowledgeable, attentive, and focused home furniture Salesperson. She didn't sell me furniture she helped me decorate my home. Go see Monique at Ashley on Airline. Tell her Nicole and Miss Opal sent ya.
sandra johnson
Apr 01, 2022
Shopping experience was most enjoyable. Sales rep was very courteous, patient, and assisted me in choosing my bed selection. I was very pleased with my purchase.
Alexis Easley
Mar 30, 2022
My Fiancé & I purchased over $10,000 worth of new home items back in July of 2021. Paid off. It is almost ONE YEAR LATER. Still haven’t gotten all of our items. Keep hearing it’ll be a date, keeps changing. Received items that didn’t have all the pieces so of course we have nothing in whole put together. Can’t get a straight answer. Never have I been able to reach any help. We will never recommend anyone to purchase from such a unprofessional furniture store. I am so angry. One whole year of waiting and still unhappy with it all. Today we receive the rest of our bed pieces, of course still waiting for a piece of our tv entertainment center that was never delivered also. Everything’s still in boxes just sitting for months…….
Leslie Sadati
Mar 26, 2022
Brian is the best!! His personality and helpfulness has made the whole experience a pleasure to do business at Ashley Homestore Baton Rouge, LA.
Madison Hartman
Mar 25, 2022
Was very satisfied and easily sold on multiple pieces of furniture due to the amazing service at the store. However this experience soon turned into a nightmare once we left our store and the purchase was made. We were told it would take 4-6 weeks after purchase for the items to come in. it is the end of the week we were supposed to get a call about delivery and have heard no word. IT IS IMPOSSIBLE TO GET ANYONE ON THE PHONE!! The online tracking doesn't even recognize my order. I cant get ahold of anyone to get an ETA on my furniture!!WHERE IS MY FURNITURE and WHEN IS IT COMING IN?!As someone who paid 10+grand I should at least be able to contact some one! Or at least know where my furniture is and have updates on when it will be coming on.Very disappointed, after this sale I will not go back.
Nicole Knox
Mar 24, 2022
Failure To Be HONESTAfter hours of a sales visit we were informed that 8 of our 12 pieces were avaible for delivery. Only to find out we were BLANTLY LIED TO for the sake of a sale. This was a rather large sale. If you would like good effective communications from HONEST sales people DO NOT COME HERE. I have text the number provided to attempt to resolve issues to no avail.STAY AWAY!UPDATE... 5 months later ASHLEY attempted to deliver a buffet that was cancelled due to not fitting in our space. I personally visited the store and cancelled this piece. Three weeks now I have been waiting on proof this was in fact cancelled. 8/8/22 FIFTH attempt to contact a store mgr. currently on hold for 24 minutes nd NO ONE CAN HELP!!!STAY AWAY FROM THIS COMPANY!
Trudy V.
Mar 21, 2022
Great service Great price! Bought a comfortable couch.
Lucas Charles
Mar 10, 2022
the salesperson was very polite very courteous and professional she was very thoughtful of my pickings of items and guided me with great concern
Tyler Davis
Mar 06, 2022
Cannot stress enough, go elsewhere. We are very understanding people but have been lied to over the past year and a half about our furniture and uninformed of the process, having to reach out to them to receive updates. There is good quality furniture and better customer service other places.
LatishaBreione Paul
Mar 05, 2022
The service was excellent, the employes were very attentive an helpful. An everything in there was very good an very good prices the only problem I had was my wallet wasn't big enough for all the good furniture that I would love to see in my house I truly recommend any an everyone to go there when looking for furniture even if ur money isn't right they do finance an they work with u even if u have bad credit or no credit at all , I promise you if u go there u won't leave empty handed. It's so much good things I could say but you you guys gotta go an see wht I'm talking about I promise u won't be disappointed.
Trina Poray
Mar 04, 2022
This was my first post. “Great! Great! Great! Ms. Ty was very helpful! All the staff were wonderful. All smiles and all willing to help. I will shop there again!” The two stars goes for my overall experience, but the last CSR, Ms. Amber I would give her directly 5⭐️.My first overall experience was great . Then when my order wasn’t delivered on the date I was told it would be delivered I waited three week before I went back into store to see what was holding the shipment up. I spoke directly to my salesperson and her response was she don’t know what is going on with the delivery. She said she would have her manager call me later that day and she would give me a call or text if her manager didn’t call. I never received a call or text from her or a manager. So a week later I go back into the store to speak with someone to cancel my order. The customer service representative looks up my order and call for my salesperson to come to the CS counter. Do you think she came? NO. So the CSR say she will put in a ticket to expedite my shipment and it should take 72 hours. She told me she would be sure to have my salesperson give me a call. Another week goes by and again no call. So you know I go back to the store and speak with another customer representative. Ms. Amber, who was the only helpful one. Thank you Ms. Amber! So she opens my order and guess what the previous rep never put in the ticket to expedite my order. Now I’m shaking my head. I ask Ms. Amber to cancel my order. So she put my in cancel status and ask if she can have a manager call me later to try to work thinks out with my order. Later that day she calls me back. She informs me that the Assistant Manager felt that she shouldn’t call, so she was leaving the call for the store manager, who would be in two days later. Two days later the store manager did NOT give me a call. Ms. Amber called me that day. Ms. Amber did what she said, she was able to get the shipment expedited and I appreciate her for her efforts. Thank you So Much Ms. Amber! But the previous experience, managers not calling, CSR not doing what they say they are doing, salespersons avoiding their customer, all that disgusted me. So I asked her to still cancel me order.
Clifford laney
Mar 04, 2022
Loved working here. This place was a dream job. Due to some unfortunate personal events I had to leave.
Elizabeth Goree
Mar 03, 2022
Chelsea was knowledgeable, welcoming and kind. She was the first and only person to acknowledge me and because of that I'll be back soon and ensure Chelsea is my person. I'm also very pleased with my purchase, its price and delivery time frame.
The Stelly
Mar 02, 2022
I gave 3 stars only because the manager was very kind. However, One of the workers (a young lady) needs to be trained on being straightforward with the customer and provide the customer with accurate info instead of being a fast talker. This is the 1st time I've ever felt like I was dealing with a dishonest car salesman in a furniture store! I'd probably shop here in the future if I can deal with someone else. Maybe.
Unicorn Nyla Williams
Mar 02, 2022
Very nice and helpful
Sheila Lewis
Feb 28, 2022
We were greeted by a very kind salesperson and he helped us choose our bar stools.
Ken Reynaud
Feb 28, 2022
Ashley was very courteous and professional.
sherwoska smith
Feb 27, 2022
Was placed on hold for an entire week after I was approved with no expansion of why. After it was () resolved was told my delivery date was one date and it didn't come until 7 months later
Ashley West
Feb 26, 2022
The best customer service and furniture
April Faris
Feb 22, 2022
Charli was so helpful. She listened to our needs and found the perfect bed for us that fell within our budget. The sales team went above and beyond to find the best deal for us. Thank you Ashley Homestore! Can’t wait to sleep in our new bed!
Matthew Valliere
Feb 21, 2022
Great customer service and excellent options which were reasonably priced!
lana rohal
Feb 21, 2022
My sales associate, Charli, was extremely helpful, efficient and friendly. She showed me several options for my needs, continued with accessories and items that I may need in the future. Never felt rushed or pushed. Very pleasant experience.
Heather Garrot
Feb 20, 2022
Store was very clean and nicely displayed. The sales associate who helped me was very nice and efficient. I will be back!
Josh Morgan
Feb 16, 2022
Purchase came out to just shy of $3,000 in early December and have had zero customer service since. I have to call over a dozen times to get someone to answer the phone to provide information on my order. Since my order I was told 6-8 weeks, but to call every couple weeks to check on it. I have spoken to someone at the store over half a dozen times and all they tell me is 8-10 weeks but do not have any further information.I spoke to someone last week who actually cared and said they would submit a ticket and I would receive a call within 3 days. It has been 6 business days and still no call. I called the store 15 times over the course of today with no luck on anyone answering the phone. I will go in this weekend to cancel my order and get a refund.I have heard good things about Ashley furniture as a whole but this store in particular is nothing short of disappointing.
Cindy Nichols
Feb 12, 2022
Shawanda B was great, she helped us find just what we needed. we will definetly go back
pamela s
Feb 12, 2022
Great experience! Love my furniture!
edward lafountaine
Feb 09, 2022
Charli was great! She was able to help us find what we wanted quickly and made it a great experience for my family.
Caprigraphy
Feb 06, 2022
Good service
Erica Pippen
Feb 06, 2022
Monique was amazing! Such a great lady and fun to talk to. No pressure and very helpful. She took her time to answer questions and even match accent chairs. She even shared the commission with the sales lady that helped us when we just looking the other day but wasn’t available today.
Dakota Owens
Feb 03, 2022
Went to this store to buy a bedroom set for my son. Ended out around $1700. Swiped my card, associate informed me she had it rung up under her profile. So it was bought under her name and she would cancel. That the money would be back in my account by the end of the day. And that I could either buy it again before the funds settled. Or I could wait and come back. They knocked around $100 off for the inconvenience. I went ahead and rebought in store. And the funds didn’t settle till the following day.I was told everything but the dresser would be delivered by Wednesday of this week. Took off work early, never got a call. Today is Thursday, called them. Was informed it was 5-7 weeks out, talked to a lady on the phone that said the bed was available but nothing else was. Told her I was tired of the headache and wanted a refund. She hung up in my face. Called back, went through everything again. New guy said it would be 2-3 business days before they called me to CONFIRM I was canceling. Then another 7-10 days for the refund to show up. Place is a joke.
Stephanie Lathers
Jan 28, 2022
Shonda and Nick provided excellent service!
Sevetra Harris
Jan 25, 2022
I was extremely happy with Charlie. She was amazing and very helpful. I will definitely go back very soon to purchase more furniture but only from her🤣
Leah Wilson
Jan 24, 2022
We purchased a dinner table set, which we’re very pleased with the price and quality of it. My husband and I plan to return and purchase a mattress set. Our salesman, Mr. Brian W., was awesome! He was informative about the products and attentive to our needs. This was a very pleasing shopping experience!
Larry Rushing
Jan 22, 2022
We were looking for something specific and Charli was very helpful.
Kelly Cohen
Jan 22, 2022
The experience was great. It was quick and everyone was helpful and nice.
Nicole Franklin
Jan 20, 2022
Shawanda has exceptional customer service. Ask for her!!! They have a great selection of furniture. Prices are a bit over my budget.
Renee Thomas
Jan 16, 2022
Nice store very friendly staff. Strange how different from the website it was but overall a good experience.
Joshua Lea
Jan 16, 2022
Nice store. Unfortunately we were ignored and was able to loop more than half the store before someone asked to help us. Jade saved the experience from being a 3-star review. Recommend her.
Paige Elizabeth
Jan 11, 2022
We just purchased a Realyn bedroom set and the manager was so helpful! Ashley also has the best furniture!
Arielle Burks
Jan 09, 2022
Still haven’t receive my original bed set I order and phone call about the situation. Its been two year and no one never return my calls. They keep changing manger. I though it was taking care of when a high up supervisor help me but still wrong. Told me my order was going to be deliver that day and deliver date change 10 min before arriving. I hope others have a better experience than me.
Tieneka Moore
Jan 08, 2022
I didn’t know what to expect when I went to Ashley Furniture but the nice gentleman greeted me and had great customer service. he help me through everything I was very much appreciated with all his help and his manger had good customer service and very helpful. I just want to thank them for helping me. I will be returning back to the store.
Rebecca
Jan 05, 2022
I had my house destroyed by a tree thanks to hurricane Ida. So I was in the Market for EVERTHING to refurnish my house and was so happy when I walked into Ashley home store and Micah Wooten approached me. I found and got everything I need in one place. The store is HUGE and the sales associates are very friendly and willing to help. I had been to places where people will walk off to help someone else and then text you 2 days later on the product you were questioning. So ashley sold me because Micah never left my side through the whole process and it was a one stop shop... defiantely a great experience.
Cassie Callender
Jan 04, 2022
I went in today on1/3/22. They were very nice and helpful. I was very pleased with Micah Wooden. He help answer questions and show us around. We made a purchase and I can’t wait to get it in. Thank you for showing you care about us. If you are looking please go see him at the airline location. You will be very pleased.
Jennifer G
Jan 02, 2022
Charli was professional and super helpful. She showed me similar items to what I was looking for but when I told her what I wanted, which wasn't in stock, she quickly helped me get it ordered without pushing me to spend more money.
Cara Dickinson
Jan 02, 2022
Ursula was a great help to us in finding our new sectional. She walked around with us all over to make sure we were happy with our choice.
Seth Gomez
Dec 29, 2021
My wife and I purchased a entertainment center from here a little over 2 months ago. We were going to just shop online and have what we wanted shipped but we wanted to actually see it in person. So I called ahead and they had the few we wanted on display at our local store. We were pleased with the in house selection and our salesman helped us pick out which one was best for us. We thoroughly enjoyed shopping here. Now for the bad….Everything after the sale was horrible. From our order not even populating online for status to getting a different ETA every time we turned around. So we were informed online (before purchase) that it would estimate 3-4 weeks for delivery. Then in store told 12-16 weeks after purchasing. 2 weeks ago we called and it then informed us 17-19 weeks on back order. Then we contacted customer support who told us 2 weeks out. We were completely confused and didn’t know when our items would arrive. If you want an ETA DO NOT CALL!! contact the customer service for the main corporate they will get you your correct ETA.Now for the delivery…. this will make me never shop here again if they continue to outsource to this company. If possible and they have it in stock, just pick it up yourself it will help save your headache.Two gentlemen who were the most unprofessional people I’ve ever seen, I tried to make short conversation with them, completely ignored me multiple times, left trash all in my house, stripped one of the holes that the bridge screws into. didn’t even put the entertainment center against the wall, so my wife and I had to move it ourselves. I was just ready for them to get out of my house. Paid $149 for premium white glove delivery. Also after they left I noticed they left a massive rut in my front yard. So do yourselves a favor, if possible, bring it home yourself.Now for the item. It looks good, no cracks or any damage other than the stripped screw. Only two complaints are the right cabinet on the console is not installed straight and it looks crooked so idk how I’m gonna fix that because it looks tacky. And it was missing a grommet cover.Overall, I probably won’t shop here again unless I bring the item I purchase home myself. Hope this review helps someone. Happy New Year!
Tarrance Alex
Dec 27, 2021
Prompt Charlie was very helpful from the moment my wife and I walked in the store
Haley
Dec 26, 2021
EDIT After being given the email below I have contacted them repeatedly and still have not received any help. Ive resorted to contacting the BBB in an attempt to get someone from Ashley's to respond to me and it has resulted in Ashley's canceling the order I'm making payments on but havent received. I texted the number they send so you can get updates on your deliveries and that is how I found out my order had been canceled. I have not heard anything Ashleys about canceling my order, theyve just canceled it while letting me continue to make payments to the bank it was financed through. It's been nothing but ruined credit and a massive heache.Buying from Ashley's has been a nightmare. It was mistake after mistake from our sales associate from day one which lead to higher costs because purchases were entered incorrectly, a delinquent payment since my address was entered incorrectly, even after I pointed it out and she assured me she would fix my address, it was never fixed so I didn't receive my first bill, and now dealing with incredibly rude customer service when they call to set up deliveries that don't actually come even after I've lost pay taking time off work to be there for the delivery Ashley's called me to set up. I was told I need to make myself more available for Ashley. It has been absolutely horrible and every attempt to contact customer service has failed. After just receiving a partial order we discovered our sales associate also messed up our end tables, we have 2 end tables we dont like at all, that we never would have chosen, that don't match our coffee table when it was supposed to be a matching set. Yet another disappointment.
Arica Robertson
Dec 11, 2021
I was greeted by the staff. Felt welcoming. They were able to answer all of my questions.
demetra francis
Dec 09, 2021
I purchased furniture from Ashley in September and October. We paid cash for our furniture. The sale association told us once we paid for the furniture we should receive a delivery date so we did we was supposed to receive our furniture last month November but we didn’t, on top of that no one from Ashley reached out to me or my husband about any delays with receiving our furniture. So we went into the store to get an update and a status on our furniture the store tell us that the rails for our bed was delayed. The store tell us the we will get the furniture in March of 2022. Me and my family went to Houston TX this passed weekend and purchased furniture and will be here on Monday. When we return back into the states on Sunday we went straight to the store and to cancel the order and to receive a refund. The store manager informed me that she was able to do the process on partially of my funds because not the manager for the store on Airline hwy and once the manager returns they will process the refund . We still have not heard anything back from anyone from the store and have not received the remaining of my refund. This is unethical and disrespectful to me. All I want is my money back
JennJoans
Dec 09, 2021
Wonderful experience all around. The customer service is stellar. The selection is amazing, beautiful! The process of purchasing was quick and easy. I will be back.
Ivonne Hidalgo
Dec 08, 2021
LIAAARRS! They said the couch i wanted was gonna be here in 4 weeks just to TAKE MY MONEY! I been waiting since October 10, 2021 and They updated me that the couch will be here in feb 22, 2022!!! If I cancel i will be charged with a percentage of the retail price! 😡 WORST BUSINESS EVER
Darrel Patterson
Dec 06, 2021
This review is for the store. Not the product! After you decide on what items you plan to purchase, please go to their website and compare prices. I ordered two power reclining sofas and one power recliner in store. The total came to $7500 with delivery and setup plus 5 year warranty. I financed through Ashley. After I got home, I decided to make sure that is really what I wanted and went online to view other items. Plus I felt I was paying too much. Shout out to the salesman Cory. He definitely got me. That's when I found out I spent $2500 more than I would have if I had ordered online for the exact same items including the delivery setup and warranty. I feel the salesman could/should have told me there is a price difference. I immediately called and canceled my store order and bought it online.If you have the cash or credit, please shop online. I plan to pay this off in 2 to 3 months so it was a better option for me to buy it on credit card.Ashley, please tell your salesmen/women to inform customers of their options!
Roberta Vicari
Nov 30, 2021
Excellent customer service at the Baton Rouge store. Kindness and humor made the experience easy and pleasant! Will definitely return for our next furniture purchases!
Daisy Holiday
Nov 28, 2021
Shonda Moore was the best!! She was knowledgeable about the different interior design types & was very helpful!
Marshall Woodard
Nov 28, 2021
Painless shopping experience.
Tiara George
Nov 25, 2021
Shonda and Cici made our shopping experience a breeze…very helpful and patient throughout the entire process. The entire staff always made sure we had someone helping us and offered help whenever needed. We were able to get everything we wanted and we are so relieved. So big thanks to Ashley’s for everyone’s help!
Melissa Ibarra
Nov 23, 2021
DO NOT BUY FROM ASHLEY,My experience with this store has been terrible. We bought some furniture pieces and they told us they would be available in 2 months. We were ok with that. When they were available for pickup, we went there only to find out that they were NOT in the warehouse. They offered free delivery, and two weeks later, they delivered BROKEN furniture. I had to call for an exchange, finally got them to schedule it after two more weeks. THEY NEVER SHOWED UP, even after asking to confirm the delivery about 5 times. I called and they said "oh it seems they were on their way but they realized they forgot one piece".Now, they're saying I have to wait 12 TO 14 WEEKS, to replace my broken pieces. I said I wouldn't wait that long and that I want a refund: THIS STORE HAS A NO REFUND POLICY, so we are stuck with it.Complete waste of time and energy, and what is even more frustrating is that if I had known that they had a no refund policy, I would have never bought from them. They do not tell you this before buying, you just find out once you have a problem. I wish I had a -5 star button. Do not waste your time and buy from somewhere else.
Henry Belezaire
Nov 22, 2021
I understand deliveries are months behind due to covid, but after waiting months for our living room set. We were informed that the love seat that we order in July is no longer available. It was deleted from our order without our consent or knowledge. We then finds out that it is no longer available after the sales associates try to reorder it.
Charles Bradford
Nov 22, 2021
Great service!
Keith Celestin
Nov 21, 2021
Monique is the greatest. She was patient, attentive, and very helpful with my purchase. Could not have asked for a better experience. Thanks again Monique!!!
Latecha Young
Nov 21, 2021
I didn’t give it 5 stars because I had to find someone to help me..
Freddie Cummings
Nov 20, 2021
Service was great, however furniture could not be financed. So we went down the street and bought more. No finance problems.
Steph Jackson
Nov 17, 2021
Very friendly and knowledgeable staff...don't feel rushed throughout the process. Thanks!
Tom Guidry
Nov 15, 2021
Thanks Ashley home store for great sales people and quality furniture.your the best, thanks again tom and Judy guidry.
Juann Castro
Nov 14, 2021
Ms charli She was really helpful
Korean Jackson
Nov 13, 2021
Very nice person Mrs. Norma Jean was the best. Very polite she greeted us as soon ad we opened the door. She gave us space to browse the store and wasn't all over us to buy. We went back and purchased with her after we made a selection.
Joyce Scallan
Nov 10, 2021
The service and selection was superb. The quality of the furniture is very good as well. The only reason I’m giving them 4 stars instead of 5 is due to the delay in deliveries !
Alex Shields
Nov 09, 2021
Micha!!!!! He was very helpful and very detailed. Came in and showed him with I wanted and he went beyond what I expected. Would highly recommend Micha and shopping at Ashley’s furniture. Great Experience
Kyle Bordelon
Nov 08, 2021
At first I was very pleased with my experience here however after waiting on my order for a month, I was then told over half of my order wasn’t available and that I would need to cancel those items. Since they sold me items they shouldn’t have sold me, I asked them to price match on other items they did have which I find reason (if you get a similar item). They did not and they expected me to pay a higher price when they already messed up my order to begin with. After I canceled the large half of my order, it’s finally time to have my sofa delivered. I’ve tried confirming the delivery date of my order a dozen times and I keep getting notification to confirm the delivery time. I tried calling the 1-800 number but no one is answer and it’s just disconnecting. All I can say is I should have listen to my friends and family to avoid this place.
Doug Palmer
Nov 06, 2021
We bought a 40x60 wall art piece today called Glass Shower 2. It was on sale 25% off and we had the nicest saleslady named Monique L. She was very friendly and helpful and took very good care of us !!
jaret walker
Nov 06, 2021
David helped us find exactly what we needed. Very polite, knowledgeable, and honest. So refreshing
rasheda scott
Nov 05, 2021
To say the least my original order was cancelled within the store without them reaching out to me and letting me know. The store messed up on the paperwork and I would of never known my furniture wasn't being delivered if I didn't call, the store never called and they can't tell me why they didn't and nor can the 1-800 #. I redid the order for them to charge me more saying everything was the exact same when it wasn't. The customer service told me they were giving me a discount for the confusion to find out I didn't get compensated for anything, not even the delivery fee. Here we are now with them delivering the sofa with missing pieces. They already received the funds and are washing their hands with me and my concerns. I repeat do not ever go to them for any business, it is the most unprofessional set of individuals and I refuse to buy even a rug from these guys. They have good quality of furniture but the worse at doing anything right for the customer. I wish I was able to give no stars.
Stacy Lewis-Lee
Nov 03, 2021
I had a great experience on purchasing my furniture. Mr Nick and Ms Stephanie did a spectacular job with assisting my family and I. I plan to go back and furnish my house with them. Go see them now!!!
T'Nae Rice-LeBrun
Nov 02, 2021
Ashley Furniture has lost their glitter. I understood deliveries are months behind due to covid, but after waiting months for my young sons' loft bed for it to be delivered and the poor gentleman not able to put it together due to it missing hinges and screws. Thank God for great delivery team that care Custumer service for me and boxed everything up.*** Customer service dropped the ball*** They never ordered the replacement parts, placed me back on the list for repairs, or even followed up.Friday 10/28, I contacted them numerous times.Today 11/2, I contacted them numerous times from bots, agents ending the call after 12min wait times, and finally the chat with us text.The agent Adrianna stated she took care of everything and then it should be resolved by 11/8. We will see, since this is the same lie the last agent told me and the delivery tech on the day of delivery when the issue was first realized. It's sad that Ashley allowed this to fall through the cracks, especially involving children's furniture!Go to other stores if you can, Ashley is not the same!
Dixie King
Oct 30, 2021
We went in to “look”…and ended up with a living room suit and a new Tempur-Pedicure bed with base. The staff was extremely helpful, especially our salesperson Shonda, and manager, Stephanie. Even with the computer systems going down, getting the financing pushed through, and recommending somewhere to eat while we waited, it was one of the best furniture buying experiences I’ve had. I can’t wait to have my new furniture arrive, and hope to get many years of use out of it.
Katie Pilgrim
Oct 30, 2021
Ursula!!! She was the BEST furniture consultant. She made the entire experience smooth and easy. Ursula was kind and patient. She made great recommendations for our style but wasn’t over stepping boundaries or pushy like most sales people. She was truly a gem for our furniture shopping experience.
Diamond Banks
Oct 25, 2021
Great Service!! Will be back!
Seth Hartley
Oct 24, 2021
My girlfriend and I went in to check out couches and Micah was great. He knew about every set we walked by; the features, color options, and delivery times. He didn’t pressure us to buy, just informed us of our options. We left to go see a few other couches at different stores, and quickly decided to come back here. The other salespeople were pushy, and didn’t even ask about our needs. We will definitely purchase from Micah at Ashley again.
Vanessa Portillo
Oct 24, 2021
The furnished is great and very nice I love it the store, the worker's help and nice people 😀 price it's ok
Kristen Rushing
Oct 24, 2021
I came in today and Monique Larroux was so helpful! Picked out the perfect piece. Thanks for the awesome customer service.
Alona Edwards
Oct 24, 2021
I have made two purchases within the last 6 months and both experiences were great! The staff is awesome, patient, and knowledgeable.
Michae Wright
Oct 22, 2021
Best in the world
Kyle Washington
Oct 22, 2021
Nice furniture, nice customer service.
Seketa Woods
Oct 14, 2021
I have only had positive experiences with Ashley’s Furniture. In the store, I am met with kindness and professionalism. I am treated with patience, commitment and efficient service.My online purchasing experience has been quite easy and I have always received my purchases in a timely manner. I have even received prior to my expectation. Who doesn’t love getting a beautiful piece of furniture earlier than thought?Recently, I made 2 large purchases over the phone and as always, Shonda M., Sales Associate, who has assisted me numerous times with my purchases, again made my purchase one of ease, simplicity and satisfaction.Thank you again Ashley’s!
Janaye Dupree
Oct 14, 2021
A few months ago I ordered the upholstered bed & when it was in they gave me the WRONG pieces for it , it took about 2 months for them to exchange everything.... no one knew what was going on and acted soo confused ! so 2-3 weeks ago I ordered a dresser chest thinking everything would be fine and I got a call saying that it was ready for pick up which it WASN'T, everyone is giving me different dates on when it would be in. So with that mistake the GONZALES store tried to sell me the same item on the floor and it was scratched and not suitable enough so i declined the offer. From the beginning they told me it was going to be ready oct. 2 then oct . 16 , they very next day & NOW its Oct . 22 ! I WILL NEVER BUY FROM THEM AGAIN ! & I made this clear when it came about the second time. None of them care they blow everything OFF & didn't even do nothing to atleast TRY to be sympathetic! When it actually does come in they will hear from me again. Other around me saying they had a bad experience with Ashley Furniture too , but idk their situation but for me it was unprofessional & VERY BAD CUSTOMER SERVICE ! NEVER AGAIN
Cris Pringle
Oct 14, 2021
The absolute worst experience I have ever had over some furniture. They delivered me broken furniture and with missing pieces and have the audacity to still try and charge me because of THEIR poor documentation and THEIR MISTAKE. Do not waste your time or your money at this establishment. You are better off ordering something from Amazon where it will at least get to you in a decent timeframe as opposed to several months down the road.
Debra Traina
Oct 12, 2021
Great furniture selection and prices. Terrible delivery services.
Arshdeep Randhawa
Oct 12, 2021
Great Service, friendly staff, and variety of inventory to chose from. Amy Miller, sales associate who helped us at Baton Rouge store was wonderful!
Hannah Douzat
Oct 11, 2021
Staff is very helpful. Pointed me right in the direction I needed and made a quick and easy purchase. Cheaper than many places I had been looking. Will be back!
Georgia Harris
Oct 09, 2021
Great experience Charli had great customer service which is hard to find. She gave me options which was what I need I will be back.
Phillip R
Oct 02, 2021
Good selection and staff!
Charles Ruffin
Sep 29, 2021
Horrible customer service. I told the saleswoman that I wanted a real wood dining table. She told me that furniture isn't made from real wood anymore. All I could do was look at her, shake my and and leave, while still shaking my head.
Lashae V
Sep 29, 2021
I recently moved from California to Baton Rouge Louisiana I came to Ashley furniture home store back in July in Baton Rouge. I ordered a bed, mattress and box spring I also purchased two kids beds, kitchen dining set and sectional couch. My box spring and mattress was scheduled to be delivered today and when it arrived it was the wrong item I was extremely frustrated I’ve been sleeping on the floor I had nothing due to moving out of state so I then went into the Ashley store in Baton Rouge in tears explaining what happened and Amy Miller and CiCi Scvoy was extremely helpful they sit me down got me something to drink calmed me down and insured me that they will take care of me and they did just that and more they was able to switch out my mattress for a better one and also was able to schedule it for pickup the next day. Amy and CiCi has went above and beyond for me and my day so much better and I could not let their great custom service go unnoticed I will HIGHLY recommend this specific store to anyone in the Baton Rouge area definitely the best customer service I’ve experienced since I moved to Louisiana. I would also like to recognize the store manager miss Stephanie she was awesome very friendly and made sure everything was fine I will definitely return to purchase more items.
Tammy Saldana
Sep 28, 2021
No high pressure sales tactics! Charli was amazing and worked hard to make sure we got exactly what we wanted. The credit check was quick and easy and we were in and out in minutes.
trousselle66
Sep 27, 2021
Norma, my sales associate was amazing, and she made purchasing my new furniture painless.
Daina Cooper
Sep 27, 2021
Where do I start? The absolute worst decision I could have made was to purchase furniture from this company. We paid (in full) over $20,000 in March of this year, and I am still waiting for my order to arrive. I am so disappointed. If only they'dbeen honest about estimated delivery, I would have decided whether or not to wait for my entire order to arrive. I would never purchase from Ashley Furniture again.
Ariel
Sep 25, 2021
Will absolutely not recommend to anyone. Whoever they use as their dispatching company is absolutely terrible when it comes to getting your furniture delivered to your home. I purchased bedrooms items on July 20th and the estimated time of arrival was the first week of august. Contacted our sales rep, delivery items were delayed. The next scheduled delivery was on 9/9, the team completely skipped us which resulted in waiting 2 weeks for the next delivery. Spoke to a manager at Ashley’s furniture to move all of our items to the 25th of September. I then called the dispatch customer service rep just to verify that all of our items are in, she told me that they are but was not attached to the 9/25 delivery. Therefore my items will be split into 2 shipments. September 25th,2021 I was expecting a dresser, adjustable base (that comes with legs) and a mattress. I am currently missing a whole mattress and legs that go to the adjustableBase. After I told them that they said all my items were in the warehouse yesterday, the delivery team informed me that they ordered the wrong size mattress and that they would have to reorder which is EXTENDING THE DELIVERY EVEN MORE. We have bought furniture from Rooms to Go around the same time as well and the furniture pieces arrived exactly a week later with no issues or delays and at the time frame they told us it’ll be delivered. So if you’re looking for furniture, I highly recommend to shop at RTG.
Margaret Luker
Sep 21, 2021
Very helpful, very courtesy, pleasant and clean.
lakeisha bryer
Sep 20, 2021
My shopping and sales experience were great. However whenever it comes to delivery and communication the service was awful. I’ve been waiting 3 months for a bed, set up for delivery multiple times, only for no one to show up or notify me of cancellation. When I called customer service, they were not helpful and brushed off my concerns. I had such high expectations for this company but have been thoroughly disappointed. I would not recommend doing busy at this store.
Kiersten Williams
Sep 20, 2021
Beautiful furniture and super friendly staff!! They don’t hound you while you’re trying to browse, but they make it known that they’re there to help if you need! The process of buying my furniture was quick and easy! Would definitely shop at again!
Chuck McCormick
Sep 20, 2021
Suzie M. was amazing! Made our purchase stress-free and no pressure. We actually made 2 trips to the store and she remembered all the information we shared with her the previous day. Wonderful sales professional! If you go to the Baton Rouge location ask for Suzie!
Vahid Atashbari
Sep 19, 2021
The staff are very kind and helpful.
Indy Eats & Adventures
Sep 15, 2021
Very nice store! Helpful employees and personable manager!
RALPH CARTER
Sep 14, 2021
New Employee in training.
Chrissy w.
Sep 12, 2021
Very informative and helpful 👍
Seymour Hicks
Sep 07, 2021
The service we received was excellent. Norma, the associate who assisted us, was very helpful, friendly, and attentive to our questions and preferences.
Sheneka Kirlew
Sep 07, 2021
I was taken care by Ashely and she was very knowledgeable on the product and help me find my dream furinture. And I am so happy to see it all come together.
Adam Dornier
Sep 07, 2021
Great! Even though the store was packed with customers for the Labor Day sales, we were given quick, courteous, efficient service.
Linda Washington
Sep 06, 2021
My sales person was Shawanda Buchanan. She was awesome!!! I could have talked with her all day. She was very kind and had a beautiful personality. She was also very knowledgeable. I am very please with my purchase.
Bonnie Bryant
Sep 05, 2021
I would not recommend Ashely Furniture to anyone. Although the shopping experience was good, the customer service after has been the worst. It is understandable that there may be delays, but Ashely has repeatedly lied about committed dates for delivery for 3 months. This includes the text on morning of delivery that stated that the delivery is on its way, only to be told when I contacted customer service that it was not even scheduled for that date. The store manager shared my frustration, attempted to help, was unable. Cancelled order. (Thankfully without cancellation fee- that was something the store manager was able to make happen) You can buy Ashley products elsewhere if you like- other stores carry them and you might actually get them delivered.
Barry Jackson
Sep 04, 2021
Very professional and helpful service! Great experience!
STACY POMMIER
Aug 28, 2021
Very friendly and knowledgeable staff. Amazing pricing.
Michelle Sparrow
Aug 16, 2021
Very disappointed. I didn’t realize how the salesperson failed to mention the actual price of the sofa. At the time we went shopping for furniture there was a sale for an additional 25 Percent off. While shopping I asked how much is this sofa. The price that should have been quoted was the price of the sofa and not the 25 percent off price. When I got home and looked at my receipt i purchased an 1800 sofa and I thought I was purchasing a sofa for 1300 with an additional 25 percent off. What a scam. And the sales floor manager comes over to speak with me when she find out I was paying cash. She seemed rushed and did not really take the time to answer any of my questions. Never ever again will I shop there.
Heather Hinton
Aug 15, 2021
Bought a beauty of an "office couch" price was hundreds of dollars cheaper than the MANY other stores we went to. Our associate Nick was very helpful and helped us load it up. Always a great shopping experience with quality furniture!!!!
KDAlexander Manage365
Aug 10, 2021
It is absolutely ridiculous to wait months to receive my order. We ordered in March and still have not received our sofa and loveseat. Of course you don't get any answers other than it's not in their distribution center yet. Are there any orders being filled? If you delivered someone order today when did they order so I can have an idea how backed up you are.
Emily Gonzalez
Aug 09, 2021
We bought a bed frame in June and it took two months to get delivered. That I understand. But the delivery guys came in my home with an under shirt on and no mask. That’s not something I was expecting. But to top it off the bed frame is broken. We went in the room to get measurements so we could get the box spring purchased and that’s when we found it. It’s where the rail hook would normally drop into the slit. I have sent a message to my sales person and have not had a response back. This was my second time buying with Ashley furniture and sad to say the first one wasn’t the best but since they opened a new store I thought I would give them another try! BIG MISTAKE. I don’t recommend them for any furniture. I rate them zero. No one has tried to reach out to me.
Brooklyn Guillot
Aug 08, 2021
My husband & I just bought a new living room set & bedroom set at Ashley and Amy was excellent to work with! We thought we might have to wait a while, but our furniture was delivered within 2 weeks! Everyone was super nice & helpful! Great customer service! Thanks Amy & the Ashley Furniture team!
Molly Smith
Aug 07, 2021
We got an entry way table and a couch. So far so good. Haven’t gotten them delivered yet. But customer service was great, price was good and quality seems on point.
Roy Westley
Aug 03, 2021
Awesome service!!! Jade Martin was indeed the best sales representative I’ve ever had coming into Ashley’s here in Batonrouge, Keep up the great work you guys, oh wait we cannot forget about David you’re a great manager we love your personality Thanks so much!!
Ennis Singleton
Aug 01, 2021
When I purchased my furniture from here, I purchased a 5 year protection plan telling me that if anything happens to the furniture it would be fixed or replaced. I've had my sectional for a year, which gives me 4 more years on this furniture. One of my recliners broke at the bottom where it extended and its not allowing it extend fully, I called to file a claim, and was told that this one part of the sectional isn't covered!!! Then they go on to tell me that it's a different coverage plan to get it fixed. Had I been told this at the time of my purchase I would have purchased any and everything needed to keep my furniture up, but unfortunately I wasn't. I called Ashley furniture, and I haven't received any feedback or anything. I think it's completely unfair on my part the haven't 1 year and have paid for a protection plan, and can't get my furniture fixed! I will never purchase from Ashley furniture again...and wouldn't refer this place to anyone!
Kenny Nguyen
Jul 30, 2021
Great service and products!
Pamela Savini
Jul 24, 2021
Nice prices
Charese Howard
Jul 22, 2021
Horrible communication. Amy Miller messed up my order. Over a month and still no furniture and then my order was canceled with no notification. Will never shop here again.
Nancy Smith
Jul 22, 2021
It was a pleasant experience and I never felt like I was being “pushed” into buying anything at all. They had a lot of furniture on display to look at and choose from.
Ms. Deb
Jul 22, 2021
Absolutely great services and great teamwork from Nicholas and Jabari!!!
Kerrie Richmond
Jul 19, 2021
Sales associate and manager were great when we ordered… then things went downhill. The week after I ordered, the sales associate sent me a text (on May 3rd) saying we were still 4 weeks out on one of the bedroom sets. No problem - I was originally told 2-3 weeks, but I’m a reasonable person and 4 weeks is fine. Two weeks later, he told me 2-3 weeks. Then I was told it was a bed holding up the order, then a box spring, but was assured it would be delivered in June. On June 23rd, I told him if I couldn’t get the furniture in 2 weeks, I would need to cancel. He then was able to schedule everything and told me it would all be delivered on July 15th. I proceeded to take the day off on the 15th and had my children’s bedroom furniture picked up on the 14th to be ready. I got a call on the 14th to schedule the delivery for the 21st. I called my sales rep to ask what was going on and he referred me to his manager. I called 3 times and 5 hours went by before I was able to get a hold of her. I sent her the texts confirming the 15th delivery with the sales associate and She told me she put in an ER ticket. When I hadn’t heard anything back the next day, I called customer service and was told they were taking $150 off the order (totally irrelevant- that does nothing here) and that everything except the box spring was now scheduled for delivery on the 21st and that I could talk to the local store about substituting a box spring that is in stock. I said ok and texted the manager who said she would get back with me whenever the ‘sleep expert’ came in the next day. I never heard back from her. Fast forward to today, I get a call from scheduling to say that my delivery is scheduled for the 22nd, and it shows only half of my order. I just spent 30 minutes plus on the phone with customer service to be told that they’re going to put in another ticket to figure it out. Meanwhile, my kids are sleeping on the floor because I gave their beds away on the 14th in anticipation of the delivery on the 15th. Right now I have some super disappointed kids and I am irate that they think this is acceptable. I would not recommend Ashley furniture to anyone right now.
Sabrina
Jul 19, 2021
Edit: Though our experience in the store was great, our experience with delivery, the product & customer service was not. Our furniture was delivered almost 6 months late past the initial delivery window estimate. Every time we called for an update on delivery timing or where our product was, I was given bad information. Then within 2 months of having our new furniture one of our main pieces broke. Took over 1 month to get adequate replacement parts sent to us. Will not be buying any furniture from this store again.Had a great experience at the Ashley’s in Baton Rouge ordering my items, sales person was very personable, knowledgeable and was able to help us with selecting the right items to meet our budget and personal style. Looking forward to receiving my items soon!
WS-Guitar
Jul 18, 2021
Came in to the store just to check out in person a bed my wife and I saw online. We saw the bed and then were helped by a very nice and helpful gentleman. He took us step by step in choosing the right mattress for the bed we chose and pillows and everything came together smoothly. Very pleased with the experience and hope to come back soon to shop for more items for our home!
Robin White
Jul 17, 2021
Good customer service
Tony Johnson
Jul 15, 2021
Micah was great at helping me find the exact sectional I wanted.
Candace Chatman
Jul 13, 2021
Shonda was very helpful especially with me being a first time furniture buyer. I plan on coming back to her for all my future purchases. :)
Wayne Leonard
Jul 10, 2021
We have never had a better experience when shopping for furniture. The staff was friendly and knowledgeable and the management was very helpful when we had questions. Thank you for such a great experience!!!!
Kia Wilridge
Jul 10, 2021
Had a great experience tonight at the Midnight Madness sale! Jade and Nick were super helpful and patient throughout our process.
Karen Adco*ck
Jul 07, 2021
The Sales Associate (Jade Martin) that helped me was awesome! She was very knowledgeable, patient and very kind. She made my shopping experience very pleasurable.
Lillie Hale
Jul 07, 2021
My salesperson David was great. Thanks for your help.
Diane Taylor
Jul 06, 2021
Shopping at Ashley was a pleasure and sales specialists were very helpful and knew their work. Thank you!
ann mcdaniel
Jul 04, 2021
The lady patiently helped me select a bedroom set.
Tosha H
Jul 02, 2021
Easy and all was nice! Store manager was great and the associate made my experience easy
Jodie Haney
Jul 01, 2021
Prices are much higher in store than online. When I asked for a price match, as guaranteed online, I never received a callback from the manager who organized my in store sale.I will never buy from them in store again. Quite frankly, I will never buy from them online either. Their customer service online said they couldn’t price match their own prices. Pretty sad.Further, I just received my order and it’s the wrong color.
JESSICA BERZAS
Jun 28, 2021
I purchased 2 reclining sofas from Ashley Home Store in Baton Rouge, LA. One of the sofas I received is extremely hard and causes me back and neck aches. On the day of purchase I returned to the store and asked to speak to the manager. I was told the manager was too busy. Finally an assistant manager came out and said no returns or exchanges. When I purchased the sofas, I never saw anything in the store that said returns or exchanges were not allowed. The sales people never said this is a final sale. I find this very misleading. If I had purchased from the Ashley website instead of the store, I would have 72 hours to notify them that I was unhappy. Why is a sale in the store final sale but the website is not? This store has terrible customer service. Do yourself a favor and purchase furniture off the internet. The internet stores allow returns and have cheaper prices. The sales people even told me I would have been better off buying off the internet.I have contacted DSG to let them know the sofas have broken pins and brackets. DSG has responded multiple times saying they will send a service technician, but they never do.
Susan Fonte
Jun 27, 2021
The sales associate made a most professional and personal shopping experience most enjoyable.. She is very knowledgeable about store inventory, policies and procedures and great customer service.
LeKeisha
Jun 27, 2021
The customer service is excellent! Dwight and Nick are Superstars. Every associate in the HomeStore warmly greeted us in passing as we worked with Dwight and Nick. PLUS, we were able to find everything we needed at a price we could afford. I can't recommend them enough. I'm waiting to see what delivery is like before I give five stars, but I expect it will be just as wonderful as the shopping experience.
Brittany Joiner
Jun 27, 2021
Helpful staff and good deals!
Alexandr DeLaney
Jun 14, 2021
If anyone is looking for furniture, I strongly recommend never going to Ashley Furniture. We ordered a couch in DECEMBER with an expected delivery date of March (which already sucked to begin with) but we waited it out. March came with absolutely NO communication on the status of our order. I called to check on the order to be told that it was now going to be arriving in early June. I was not happy but really didn’t want to start the process over again. The beginning of June rolled around with again, no communication. We called to see when it would be delivered and it was pushed back to July. I’ve now called every week to see when it is being delivered since we can never get a straight answer from them — my husband would get one date and I would get another from them, so no consistency at all. I called last week and was told the couch would finally be delivered around the end of June. I told my husband to call today to see what date so we could sell our current couch, and was told that now the delivery date is the end of September.We paid in full, up front at the store for this sectional. We’ve had NO communication except for when we call to check on the status of everything. They offered to wave our delivery fee at this point. What a joke of a store. Save yourself a lot of headache and stay away from this place.
Keatra Brown
Jun 13, 2021
The lady who helped me find a couch was amazing, she explained everything and answered all questions. I will say however I wasn’t a huge fan of the store being decorated in cotton. It seems insensitive and offensive to people of color
Tiffany W
Jun 12, 2021
I went to Ashley furniture to look for a couch and the staff was incredibly courteous. I looked at the same item also at another furniture store however Ashley furniture was the best priced and their cost of delivery and set up was much cheaper as well.
Holly Duhe
Jun 12, 2021
great service! the lady who helped us was very kind
TYESHSA COVINGTON-COBB
Jun 11, 2021
Love it here
Sue Toler
Jun 11, 2021
Great service
Jason Lin
Jun 08, 2021
Terrible. Wrong items sent and it takes a very long time to receive correct items. Also items received are not in good condition. Terrible customer service! Must not buy from them!!
Kassie Lobell
Jun 04, 2021
EllaDawn was very informative and helpful to find furniture.
Ryan Greene
Jun 01, 2021
Good
Jacob Stuntz
May 31, 2021
Roses are redViolets are blueIf you are looking for a sales professionalShawanda Buchanan is the one for youI highly advise this store location. The professionalism is over the top from the moment I walked in. Everyone there made me feel understood and respected. Specifically, ask Shawanda Buchanan for advice. She has great taste in furniture and very sweet in helping me with my selection. Thank you to the Ashley furniture team.
courtney stanford
May 30, 2021
I enjoyed my visit here so much! My fiancé and I ended up buying new furniture for bedroom, living room, and dining room. It was a super easy process!
Tracie Keeth
May 30, 2021
Ella Dawn was a wonderful salesperson. Very helpful and honest (about expected delivery times). Never felt rushed. Great experience!
S.M. Woods
May 30, 2021
As always my shopping experience today, 5/29/2021, was one of enjoyment, delight, fulfillment. I was quite pleased with the professionalism, patience and dedication to customer satisfaction by the store associates.I was greeted at the door with kindness by Dwight and assisted by Shonda throughout my visit with patience, diligence, and an array of knowledge for all the questions that were asked.I am looking forward to the arrival of my chosen home furniture as I am certain that we will take joy in having the added pieces in our home.From My Home to Ashley Home Store, until the next time.......Thank You!
Danielle White
May 29, 2021
My experience was great. The sales associate was helpful and very patient with all of my questions.
Kari Stentiford
May 28, 2021
Fantastic experience. Stephen was helpful without being aggressive. Would recommend this store.
Warren Welborn
May 26, 2021
The salesperson Amy Miller was very professional and helpful in all aspects. She was one of the most knowledgeable salesperson that I had ran across concerning the tempurpedic mattress. I would recommend all customers to ask for her when they visit the store. All other salesman seems to be very pleasant as well. My visit was very enjoyable. Once again I would like to commend Amy Miller.
Deborah Day
May 22, 2021
Friendly service and not pushy. Let us browse
Christina Gonzaque
May 22, 2021
Layaway options very flexible, helpful representatives , good location with helpful associates. Bought our home for bed in the Northshore collection love the look. Expected delivery date within a week
Emanuel Johnson
May 20, 2021
Nick Went above and beyond, wasn’t your typical pushy salesman at all! I was tired from working all day picking up flooded vehicles but had to get this order in for our new house and he understood everything.. will be back soon very soon! Thank again!
Jason Little
May 19, 2021
Customer service is a painful joke at this store. If you need to talk to anyone there about your delivery or your order be prepared to wait 30+ min and be hung up on when someone finally picks up the phone. Don't waste your money here, The DGF attitude is rampant. There sales staff were nice and helpful when I originally purchased. But I'm extremely annoyed and without the items I paid for 3 months later.
Johnnita Smith
May 19, 2021
Everyone is great in the store “but they don’t tell you about the furniture delays! I been waiting over three months now and still waiting!!
Frank Vendt
May 16, 2021
Our local Ashley Home store had many styles to choose from, along with competitive pricing. Their sales force were attentive to our needs and very helpful in facets of the sales process. We will definitely go back for additional merchandise.
Taylor Scott
May 16, 2021
My experience at Ashley was great! The service was awesome and my sales associateTeresa was excellent help. She was very knowledgeable, friendly and eager to get me exactly what I was looking for. So glad I ordered my bed from them. I will definitely be back!
Cody Thurmon
May 15, 2021
We had a great experience. The sales people were very nice and didn’t use aggressive sales tactics. They let us look by ourselves and waited to help when we were ready. Cici was our salesperson and she was great. Very helpful and she also kept our son entertained. Highly recommend!
Toni Peavy
May 11, 2021
Sales Rep was really easy to work w/& I was in a lot of pain & help make my experience there much easier so that I could purchase the items needed to furnish a camp I am purchasing & never once tried to push me into purchasing something more expensive!!Theresa was great!!
Barbara Fuller
May 11, 2021
my name is Barbara Fuller , and when i first got introduced to Ashley’s furniture it was by someone I work with , she was telling me how beautiful her furniture is and she was able to finance, and the terms and payments was so great she was glad to tell about her experience, first i got my couch and i had a discount flyer plus it was a president day sale, and i was so amazed when they told me my price for my couch when they took off the extra percent, now i am back there agian buying furniture and i even got a better deal, and the financing company they use is Awesome. All my need were met, and the sales Techs and so very nice, and when u have a company with good customer service, and ready to assist you, that alone is enough to make u want to do business, with this company.. THANK YOU. BARBARAfullerbarbara45@yahoo)
Courtney Robinson
May 10, 2021
Susie & Dwight were awesome! Made the experience great!
angela leger
May 09, 2021
After visiting several local furniture stores in the Baton Rouge, LA., area it immediately became clear that there existed a shortage on getting furniture delivered in a timely manner due to the pandemic.I had been to Ashley Furniture several times in one week because I had seen a dinning set I really wanted badly. My initial visit didn't go very well due to personnel being extremely busy and overlooking my needs. I kept returning because I wanted that dinning table set. Each time I would leave frustrated, because no one had time to take care of my needs.Finally on my final and fifth visit I was leaving the store totally exasperated, when a saleswoman noticed my frustration and stopped me and asked me what was the matter and how could she help me. I explained all my difficulties and frustration. I showed her the piece of furniture I wanted, she contacted her supervisor and together they set me down, apologize and assured me that they could make sure I got the dinning table set I wanted. We successfully completed the necessary paperwork, and I left a very satisfied customer.The Saleswomen called me several times afterwards to assure me that all was going well and when to expect my shipment. I've since received the table and awaiting on the bar chairs. Overall I'm a very happy and satisfied customer.Thanks Ashley Furniture for going the extra mile to turn a bad experience into a great one.Sincerely, Angelia L. Baton Rouge, LA.
Kiara Briana
May 07, 2021
Great ! Najee Was So Helpful
Angela Porter
May 02, 2021
Customer service was amazing. Sales reps were very professional and helpful.
Karen Cameron
May 01, 2021
I went to the competitor first and walked around the entire store without anyone asking me of they could help. I then drove to Ashley and the minute I walked in the store the salesman Tarek, asked me if he could show me anything in particular. I came in to only purchase 2 barstools and ended up with a dinette set and 3 barstools. I generally don't purchase the extra warranty but the way the salesman presented it I felt it was a must have. Thank you for the pleasant experience.
Janice Walker
Apr 24, 2021
Awesome service!! Thanks Shonda for helping us find the perfect mattress!!
Michael Wojcik
Apr 23, 2021
Took three try’s to get the right bed delivered then I had to go fight them for a 400 credit. Very nice people poor experience
Dianne Leon
Apr 22, 2021
Shanda was a big help. Good selection.
Jordan Burks
Apr 21, 2021
They have great looking furniture
Dawatha Brown
Apr 14, 2021
Super friendly staff got greeted the second we walked in.. All our questions were answered.. Loved the staff.. It was hot in here asthma did act up.. But i honestly stayed to purchase a bedroom set! Great prices as well there are sales going on so take advantage we got a bedroom set plus mattress for 800 come on thats a steal!!!
Carondelet Dunbar
Apr 13, 2021
The customer service team is awesome and very professional. I visited several local furniture stores before stopping at Ashley’s. The furniture here is beautiful and great quality. I’m always always pleased with my selections from Ashley’s...
Robert Klein
Apr 12, 2021
We visited the new Ashley HomeStore for the first time in Baton Rouge and the store and folks that work there were incredible. We loved the furniture and got exactly what we were looking for in less than an hour. As a guy writing this, I say great job. Quick and easy
Shineisha Richard Jackson
Apr 04, 2021
They were short staffed, however very effective. I waited a while, but they checked in with me and let me know they would be right with me. Excellent customer service and amazing patience, to say that they were spread so thin.
Anthalynn Howard
Apr 03, 2021
Shawanda Buchanan was great!!! She made our process so easy! We were able to not only save money, but also furnish our whole apartment! She’s definitely a blessing in disguise. So grateful for the experience!
Lotus 999
Apr 03, 2021
Had a great experience!
Andrea Ehrhardt
Apr 01, 2021
Wonderful experience!!! No pressure. Great salespeople. Very easy process!!!
Jawatha Shannon Forrest
Mar 31, 2021
Very personable salesperson.
Sweet Tee
Mar 28, 2021
Friendly staff and beautiful furniture
Jennifer Harrison
Mar 28, 2021
Went in the store nobody asked if we needed help or anything. Walked around the whole store and still no assistance.... Will never go there again
Frank James Ensley III
Mar 26, 2021
Everyone was nice. In hindsight, I wonder whether or not they knew how bad the experience would be. After my experience, I rechecked the reviews and realized the people with 5 stars were only speaking about the customer service, not delivery. The 1 star reviews had the same problem I had: no furniture was ever delivered.Let me go back. In February 2021, I ordered a bed and mattress. Thankfully I opted to get the 0% financing or I would be trying to get my money back too. I opted to schedule delivery the first Friday in March. I received countless positive notifications prior to the day. However, I got a call the day of the proposed delivery informing me the storage facility suffered damage, which subsequently damaged my furniture. They asked whether or not I wanted the mattress only. I declined. They said they would let me know when the furniture was ready again.Next they started sending notifications about a new delivery date on the 17th of March. I called them and informed them I work that day and was never offered an option of dates to choose. Once again, the employee was nice and said she would handle it. She didn't. I kept receiving notifications and had to call two more times before they got it rescheduled to the 19th.On the 19th, I was informed the furniture was damaged again. Notice a pattern? Same board damaged. This time, no mention of a storage facility though. They said they would inform me when the furniture was ready but I could get the mattress now. Nope. Not accepting it.On the 20th of March 2021, I called the store to cancel my order. Spoke to Mario. Mario could not find my order via my phone number. I gave Mario the order number. He still couldn't find it and requested my email address. I declined and requested to speak to someone else. Mario asked, "Who would I like to speak to?" I said, " Anyone who can find my order and help me." Mario informed me he was trying to help me. With all of the notification texts and calls I have received, I could not believe a proficient navigation of their system would yield no order results. I insisted on speaking to someone else. Mario informed me he could not transfer the call and I would have to call back. I told Mario I would come to the store.On March 22nd of 2021, I went to the store and informed the desk to cancel my order. The new employee found it easily and-after asking me what he could do to save the order and me replying, "Absolutely nothing "-canceled it.They are nice, eager, and knowledgeable about their products. However, they have a very real problem within their delivery department. I am convinced they are all aware of the problem and are actively delaying the inevitable disappointment of getting their furniture orders delivered while trying to get those mattresses sold ASAP. Apparently they have plenty of available mattresses. Also, their notification system chose a date for me without an inquiry at all. Something is really, really wrong with that. That should never happen. And it took several calls to fix. I have no idea whether or not there are consequences to getting a delivery I did not request arrive to my house without me present, but I do not want to discover whether or not there is one either.Sorry so long. I have too much time on my hands today.
Tasheanna Smith
Mar 25, 2021
Had the pleasure of working with Shawanda Buchanan. She helped us find the PERFECT mattress, my husband and I both have bad backs and it works for both of us! She was very polite, wasn't pushy, and wasn't trying to force anything on us like most places. Thank you again.! ***UPDATE***Although my service was good.... the after service is horrible. I have been waiting on my matress for over a month.!! The delivery date was changed without notice 3 times. I had to call each time to see where it was for them to tell me, and when I request the order to be canceled and refunded they continue to act like I didn't call and request it currently been waiting 3 weeks for a refund. NEVER GET DELIVERY FROM THIS LOCATION
Jackie Shupe
Mar 22, 2021
I went to Ashley Home Store because I know that they have quality products. I was shopping for a new mattress and box springs. I was fortunate enough to be placed in the hand of the capable hands of my “mattress expert, Amy. She guided me from what I thought I wanted to what needed and what’s best for me. She was very kind and patient but most of all she was very professional and extremely knowledgeable. It was a pleasure doing business and with her.
Russchelle Overhultz
Mar 22, 2021
Salesman, Tariq Douglas, was a pleasure to deal with. Very polite and informative.
callie hoyt
Mar 21, 2021
This was the best I’ve ever been to! The service alone was amazing and the store was beautiful!!
christopher madden
Mar 19, 2021
I walked in not too sure of what I was buying. Susie immediately greeted me at the front entrance with a very friendly and helpful attitude. I wa s looking for a big couch and some bedroom furniture. She pointed me in the room Ight direction and gave me a lot to pick from. The whole process did take several hours, I was not mad or impatient I was undertaker bc there was a lot going on. She was very outgoing and friendly and made the whole process very pleasant. Most of all she helped me pick the perfect furniture for my house. Would highly recommend anyone to go here.
William Pritchard
Mar 16, 2021
Went in looking for a motorized reclining sofa. Found a great one at a fair price. Our salesperson was kind and knowledgeable, not pushy or trying to chase a commission. Would recommend to anyone searching for furniture.
Michael Smith
Mar 15, 2021
Quite possibly the worst customer service of any store that I have experienced in my life. I go to the store and they tell me to go online and contact someone to file a warranty claim. Go online, and they tell me I must go in-store and get the claim number. Nobody in the store has any clue what to do. I have a $2,000 sectional that is worthless broken. Should have went to Rooms To Go.
S Pearl
Mar 09, 2021
I had a really great experience today at Ashley Funiture and my Salesperson EllaDawn was the best...so entertaining and made my purchase experience a positive one...thanks again!
Heather Hughes
Mar 09, 2021
I had a good experience here. Large selection and helpful staff. Only complaint is they wouldn't honor one of my Ashely coupons and the sale they were running had stipulations that were not included in any of the advertisem*nts.
chuck fasola
Mar 08, 2021
They were very friendly,helpful and gave us a great deal.
moe johnson
Mar 07, 2021
After reading the reviews and comments I will contact the news or “Action Jackson” about this since they wont answer the phones or emails, and when you do speak to someone its incorrect/misleading info. Maybe the publicity could get us paying customers answers. This is horrible.Me and my Wife have had the worst experience with Ashley Furniture. We ordered furniture in December. We knew it would be a while until delivery due to Covid and that was fine. We have received a text securing delivery dates and delivery times on March 2,3,4, 6,10, that have all been canceled the day of. Long story short we have been given the run around and FALSE guidance/information. My wife has called, emailed, was told a supervisor would call back, no call.
Nedra Wright
Mar 04, 2021
I’m not one to complain, but this has by far been the worst experience for me. We ordered furniture in November. We knew it would be a while until delivery due to Covid and that was fine. We were then told February 9, no furniture. Then we were told our furniture would be at distribution center (Gonzales) on Feb 23. I was instructed to call if I hadn’t heard from anyone. I called and was told my 2 pieces were not scheduled to be ready until the 25 and delivery Feb 27. No Furniture. Called for update, was told furniture was at distribution site. We have received a text securing delivery dates on March 2,3,4,6. I called earlier today and automated message stated delivery was set for 3/6. My husband called to verify after recovering another text with different date and we were told that our wedge was not scheduled to be ready until March 23. Long story short we have been given the run around and FALSE guidance/information and I’m disappointed. I asked to speak with a supervisor on numerous occasions and have yet to speak with one. I’m unsure what to do now.
Stacie Louque
Mar 01, 2021
BUYER BEWARE! I was warned, I heard complaints as I shopped that furniture was promised and 7 months later no furniture. As I expressed my concern my salesperson assured me that it was because those customers were addressing their issues through the call center and not through her. I reluctantly ordered with a specific must have timeframe. As the days grew closer I waited with anticipation for my new living room to arrive. I went in the store , I was told the phones don’t work so don’t call, and I was told everything was on time except my chair, which was fine. I went in yesterday to confirm once again the Tuesday delivery..... you guessed it, furniture is delayed until April! DO NOT TRUST THE STORE OR THE SALESPEOPLE, THEY LIE! I was told my items were in stock, turns out they weren’t even made yet. Nothing but lies. Thanks Ashley for the bind I’m in , as I have 4 days to get furniture for the shower on Saturday. I will never be back to this store!
Gaynell Addison
Feb 28, 2021
I had a wonderful experience today at Ashley Home Store. My salesperson Ms. Cilicia "Ci Ci" Savoy was very nice and patient. I ' ve experienced such a salesperson with so much information about the products she presented. She was very knowledgeable about all the mattresses she presented today. I so thankful she approached me today. All I can say if your company is giving outstanding awards she truly deserves one.
Christopher Cole
Feb 27, 2021
My wife and I have been browsing local furniture stores for a while without ever finding anything we liked. Finally, we found the perfect dining room table and bedroom set. Nick was extremely helpful and got us the best deals when we saw a huge discrepancy with the online price and showroom price. We would recommend Ashley HomeStore and Nick to anyone in the market for new furniture.
Jennifer Collins
Feb 26, 2021
Ashley Homestore made the furniture buying experience, which can be very stressful, so fun and easy! And the financing allowed us to buy exactly what we wanted! Definitely my go-to place for quality furniture.
E McLovin
Feb 26, 2021
Sales lady was very helpful with my purchase. Finance manager was super friendly and veryhelpful.
Juville Solite
Feb 22, 2021
Well my daughter and I went there Saturday just to look around and makayla greeted us at the door she asked if we needed anything and we said we was just looking and she was like just let me know if you need anything or if I can assist with anything, she wasn’t pushing and hungry for a sale, she gave us our space and when we was ready for her, she was there to assist.
christian lodge
Feb 21, 2021
I originally went in the store just browse, and take pictures of things I liked for my new home. But, a sales associate, Shawanda, came just to check on me, and she was amazed by my twins and their personalities. She asked what I was looking for and I told her, she somehow knew my style right away, and started showing me sets that fit my personality. She showed me a dining room set that was perfect not just for me, but mostly for my daughters. She also, showed me a living room set that I fell in love with immediately. She also showed me all the different ways I could decorate and the different pillows that would go great with the living room set. I was automatically sold, and ended purchasing both the living and dining room set. Shawanda was very passionate about her job, and I will tell everyone I know to ask for her. She is amazing.I will definitely be going to Ashley’s again for all my furniture needs
Katie Bronosky
Feb 21, 2021
CiCi and Amy in Baton Rouge were AMAZING!! They have earned my loyalty
Lanasa Georgetown
Feb 21, 2021
The service was excellent. The young man name Paul was very nice and helpful. The product there is very very nice. I would recommend Ashley HomeStore to anyone.
sharidon brabham
Feb 16, 2021
If I could give this store a 0, I would. My husband and I bought couches on January 15th. We were told they would be in on the 4th of February. The week before they were supposed to delivered, we called to make sure that time and date were correct, and they said yes. The DAY BEFORE the couches were supposed to be delivered, we called AGAIN to see if they had a time. They told us it would not be the 4th, it would be the 11th. Ok, that’s irritating but we can wait a week. The 10th rolls around and we call AGAIN to check. Customer service tells us that they were never scheduled for Saturday, and that the earliest we would see them is Thursday the 18th. This is very frustrating because my husband and I both work, so it’s very hard to shift around our schedule when they change the date so often. At this point, we have also received NO phone calls from them and no emails to update us. Their communication skills are extremely lacking. I am never going to use this business again.
Rebecca Hinson
Feb 14, 2021
Great place to shop for furniture. They have a wonderful selection and staff. Everyone was so friendly and helpful.Amy took great care of us! Thanks for making our purchase an enjoyable experience.
Ruby Kaiglear
Feb 13, 2021
My experience with Ashley's furniture was pleasant and enjoyable. Staff was knowledge and courteous. Can rightly say I got just what I wanted.
Vickie Walls
Feb 07, 2021
CiCi helped me tremendously!!!!
courtney peterson
Feb 07, 2021
Alia was SO helpful and knowledgeable. Also the delivery date is way quicker than if we had ordered online. Highly recommend and can’t wait to get the table and chairs!
Quanika Malbrue
Feb 06, 2021
The employees there are very nice. The gentleman (Paul) we worked with was helpful and informative.He really took his time and gave us the best services he could given the circ*mstances. However, the low rating is for operations and corporate. I purchased one furniture piece in at the beginning of December. I was informed it would be delivered on the 12th of December. The afternoon for the day of the delivery, I received 2 automated calls. One stating I would receive my delivery but another stating I will receive he remaining pieces on the 15th. So I selected the option to get transferred to a spokesperson and I inquired about the separate delivery dates. I was told all of the parts wasn't available. So I asked why, wasn't I informed ahead of time and the person told me that I need to enroll in updates by email and text. So I enrolled in it and I let it be. I received the base of my entertainment center that night and the one pier that was available was damaged upon arrival. So I refused it and was informed it would get replaced. Well, the 15th came no delivery. Called corporate multiple times that day to try to get through. Finally spoke to someone, received an apology. The 16th was set as another delivery date but no delivery. Called and was told it was for my warranty. I asked for s supervisor to call me. Was informed I would get a all back within 24 hrs. 24hrs came and no call. Called again, left a message requesting for a call back. No call back received. Then, I received notification my delivery would come on the 22nd. No delivery. Called corporate again and requested for a supervisor. No call back. Then was told I would get my delivery on the 29th for 5:45pm-8:45pm. Received a call from the driver at 9 pm stating he was on the way but he noticed the toolkit to attached the bridge was missing and he would have to return back to the warehouse. So he wouldn't be able to deliver it. I asked if it would be delivered the next morning, he told me yes. Welp, that was a lie! Didn't hear back from anyone. Called corporate again told them what happened and requested a call back from a supervisor. No call back. Finally, another date was set for 1/5/21. We received the remainder of the entertainment center but get this, no toolkit was needed to put the bridge on. The delivery driver lied to me so that he wouldn't have to deliver to me and delayed me from getting my items. Then to add to it, the pegs that's used to place the shelves up so that you place your pictures up. Well, we were missing a pack of pegs. Asked the delivery driver, he said to contact the store or corporate. So here we are again, can't even enjoy our entertainment center because we can't finish placing our shelves up. I called corporate and complained and asked for a supervisor. No call back! A order was placed for additional pegs. I called the sales associate that assisted me and spoke to his manager to tell them about my experience. They apologized and an urgent ticket was placed requesting for a supervisor to call me. Days past, no call. A called corporate again to check the status of the delivery for the pegs and was given a tracking number on Jan. 18th but it was in transit. He also placed a message for someone to call me and again no call. On yesterday, 1/20/21, we received one peg! One peg. What shelf can we put up with one peg? So called corporate again and supposedly was connected with a supervisor in the call center. He couldn't even help but just apologize and order a pack of pegs. I was informed I would get a call and no call today. I am so frustrated at the way they treat their customers. This is poor customer service. There is no way in the world, a customer should have to call numerous of times and don't receive a call back. It is truly insulting and really have me considering returning my entertainment center back. This is ridiculous.
Trameka McNeal
Feb 05, 2021
Shawanda was absolutely amazing. She was very helpful and detailed. She answered all of my and my husband’s questions thoroughly. She made recommendations where necessary and was spot on! Thank you for an awesome experience!
Jeree Chaney
Feb 01, 2021
My daughter and I stopped in just to look at small sectionals. We found the perfect one for our needs. The salesman, Paul, was very professional, courteous, and went above and beyond to help us. We were in and out of the store in under 30 minutes.Will definitely recommend to family and friends!Baton Rouge store.
Roger Freeze
Feb 01, 2021
Makaila White was a pleasure to work with today. She was patient with us as we shopped and tried to make our decisions. We are pleased with our purchases and feel that we received a great value for the money!If you need furniture go see Makaila.
Jeri Nicholson
Jan 31, 2021
Salesman listened to what we wanted and was able to help us find our purchase very fast.
T M
Jan 28, 2021
The service was great.
Shane Evans
Jan 27, 2021
Order my bed in November 2020 and finna get my bed in February 2021 I’ll never buy from from y’all again y’all delivery systems is horrible y’all need new drivers ASAP they break people stuff and leave items in the warehouse don’t add up
Jacob Drummond
Jan 27, 2021
Great service. Would recommend to anyone looking to furnish their home.
Christopher Hebert
Jan 22, 2021
The saleswoman that helped me was very kind and professional! She didn't try to sell me anything other than what I was looking for
Alejandra Meza
Jan 22, 2021
Nick was great, he helped me with all my questions.I'm very satisfied with the experience.
shaghayegh rabbanian
Jan 18, 2021
Unfortunately, I am not satisfied with Ashley. I bought a dark brown coffee table from them. After less than a month the color of some parts of changed from brown to WHITE.I called Ashley in Airline Hwy twice. Once a nice person told me that somebody will call you in few days to come to your house to decide on either replacing or repairing it. But I did not received any call.The second time that I called, a woman from Ashley spoke to me rude and told me you should not expect us to have after sales. Then she hanged up in the middle of the talk. What is the reason for not having aftersales support when the quality of your product is too low and the prices are high?Also I bought a sofa from there, the middle seat is like a hole.I am not satisfied with Ashley and won't buy anything from there anymore.
Sydney Roberts
Jan 16, 2021
I found some wonderful pieces, and the staff is very friendly. I did almost get jipped out of the payment assistance promotion
Jean Jackson
Jan 16, 2021
Great price great sale agent and love the beautiful furniture. I would highly recommend this store.
Michael Hastings
Jan 13, 2021
Fantastic experience. Salesperson was extremely helpful, friendly, and energetic which made the shopping experience fantastic. I would definitely buy from them again.
stephen carmena
Jan 12, 2021
I was very happy with the experience I had. Can’t wait to get my new chaise lounge!!
Candace Robinson
Jan 11, 2021
I love the people at Ashley. Everyone is friendly and extremely helpful. The furniture is nice and elegant and long lasting. Ashley is my favorite place to get the quality furniture for the memories of a lifetime.
Sharetha Stinson
Jan 09, 2021
I really was impressed with the service that was provided to me today!!! The price was very good and customer service was excellent!!
Melanie Pepperman
Jan 05, 2021
Our salesperson EllaDawn Burns was very helpful and friendly. Had a great experience.
Carmonesia Hill
Jan 05, 2021
I walked in looking for a kitchen island with ideas in my head. I was greeted by Daphne Washington that meet all of my expectations plus more. Daphne was so honest from the beginning that her honesty was the determining factor that made up mind to purchase a kitchen cart. The finance manager was also helpful as well. My overall experience this evening was over the top because all the ladies work well with each other to get the job done!!!! I'll be back in the near future.
Tonya Folse
Jan 03, 2021
Cilicia Savoy was amazing she was so helpful. I was about to leave upset and she came out of nowhere and asked one question and made my experience awesome.
Shannon Short
Jan 02, 2021
David was very knowledgeable and helpful. Great experience!
Kelvin Taylor
Jan 01, 2021
I been waiting on a bed assembly for over two months not to mention I paid for it 12/30/2020 been sleep on the floor to this day 😥😥😥😥.
B Davis
Jan 01, 2021
Too much to type. Just plain old horrible. Previous reviews are true. Escalations team is already working on mine, due to my BBB complaint, and even the rep assisting me is emailing me about her frustrations with this company.
Patrick Jester
Dec 31, 2020
The people at Ashley-Baton Rouge were excellent! Very professional, did not chase my wife and I down to make the sale!
Scott Stowe
Dec 31, 2020
Horrible
Eugene Whitney III
Dec 30, 2020
CiCi was a great help. She was awesome. I recommend asking for her when you visit.
Bubbleintrouble Martin
Dec 29, 2020
Nothing out of the ordinary. we didn't find what we were looking for.
Odis Gilmore
Dec 28, 2020
Awesome price and deals! Thanks folks!
Tiffany Robinson
Dec 27, 2020
Alia was awesome...patient and very knowledgeable about the product offerings.
Kodi L. Wilson
Dec 22, 2020
17 years of purchases and referrals and I will never return. Ordered first of September, was told would arrive and I would be contacted mid-October. First of December I'm finally sent an email saying it's ready. I call to arrange delivery and arrange a day off to meet them during my assigned delivery window with the address of my storage unit. I never got a call with the "window" of time. I call to ask when to expect delivery. They said it was never scheduled. I schedule it again. I get an automated call to confirm delivery date and address. IT WAS WRONG. I call again, fix it (again) with the current service representative and asked to speak to a supervisor. I waited on hold 31 minutes to speak with a supervisor, who hung up before we spoke a word to each other. I call again and ask for a supervisor who acted like this was a drive-through fast food order and confirmed the details were correct. No apology, just said he can't speak to previous conversations or what happened, but that it's correct in his system. I said I have been completely jerked around, and not one person has offered an apology. This supposed "supervisor" said absolutely nothing on the other end of the phone. I said that pretty much sums up our entire recent experience, total silence. When I called my sales rep AT THE STORE, she said she couldn't recall the order out of her hundreds of customer and she could pass me to the call center - no offer to personally help me fix it. I will gladly spend my hard earned money and offer my referrals to a place that offers any kind of decency in customer service. What I do know, is this is NOT it.
Taylor Kasprowicz
Dec 21, 2020
Great customer service! Everyone was super friendly and helped us find the perfect couch!
Dorothy Bonaventure
Dec 20, 2020
Our visit was very nice. Our represenative was very patient and helpful
Patrick Isbell
Dec 19, 2020
Never ever buy from ashley. 100's of complaints around the country just like mine. Ordered furniture on 09/05 paid $5100 in full in cash. Still no delivery. Some items promised in December now. And a sofa and love seat we are waiting on has been rescheduled for delivery now 4 times. They are selling items to customers they don't have access to or that flat out dont exist. Customers are threatened with cancelation fees and if you do cancel it may be months before you actually see your refund. They cant keep sales staff due to these issues. Consider yourself warned. To the manager who replied. My name is clearly stated in this review. The fact that you have sooooooooo many customers who's orders were delayed for months that you don't recall me coming into the store on multiple occasions speaks volumes to any potential customers on whether or not they will recieve the items which they purchased any time between now and 2022. Josie didn't want to talk to me and offered a partial refund (claiming is was full refund) today. We have never receive the merchandise in which we ordered and that was Ashley's plan all along. I have disputed the purchase with my cc company and expect after a thorough investigation that I will recieve my money back in full because ashley is guilty of no less than breach of contract. But don't believe me. A simple Google search or Facebook forum search will turn up so many similar stories. My only hope is that I can save someone the aggravation and stress we have endured. Todd and Ron wanek obviously make millions ripping people off.
Daniel Wilson
Dec 17, 2020
I ordered furniture on August 28th 2020 and I am still waiting for half of it to get to me. I just found out today that they never ordered it properly. If you are looking for furniture I would go to another store if you want it anytime in the next 6 months.
Jeff Hamilton
Dec 15, 2020
BUYER BEWARE!!!!!!!ASHLEY FURNITURE CUSTOMER SERVICE AFTER THE SALE IS TERRIBLE.ORDERED A LIVING ROOM SUIT IN MAY FOR THE MEMORIAL DAY SALE .HERE IT IS DECEMBER 15 STILL NO DELIVERY OF FURNITURE. WOULD NOT RECOMMEND SHOPPING ASHLEY FURNITURE .VISITED THE STORE IN PERSON 8 TIMES DUE TO CALLING AND STAYING ON HOLD 30-45 MINUTES. GOT LIED TO AND WAS GIVIN THE RUNAROUND. PITIFUL EXUCUSE FOR CUSTOMER SERVICE. WILL NEVER SHOP OR RECOMMEND ASHLEY FURNITURE AGAIN
Larry Miller
Dec 15, 2020
Me and my wife bought a new living room set out customer service representative was very helpful and gave us a great price and we are very happy with our choice
Raquel Ferrer
Dec 13, 2020
I went to must furniture stores around town and the quality does not compare. Even my experience with my sales person was great, it felt like I was being helped by a friend which made my purchase such a great experience!
I’tyonnie Jackson
Dec 11, 2020
My experience was terrifying & unacceptable. I demanded a refund today! My product was supposed to be at the warehouse on 12/8/20 I called to confirm and was told my sofa wouldn’t arrive until March 2021. What the HELL? No one communicated anything with me yet takes the money! I went to another furniture store and got what I needed in one day! I was excited about the product from Ashley because it was exactly what I wanted. The company is a disappointment. Wouldn’t recommend you order from them.
Markeeta Tennie
Dec 10, 2020
Cody was an excellent customer service representative. He greeted upon entry to the door and helped tremendously with picking the perfect couch and mattress for my home. Very nice and patient.
Leigh Anne Martrain
Dec 08, 2020
This has been a horrible experience. We ordered a bedroom set and mattress in October, didn’t receive but a partial order after 4 delivery dates set up and missed by Ashley. They delivered a headboard, footboard with no rails, half of a king box spring, and no mattress. I tripped over the incomplete bedroom set they left in my bedroom (see pics, footboard was left where it “should be” and we have since moved it) in the middle of the night and still can’t get a definitive answer on furniture delivery. I even asked for the display rails so I could get my bed set up and was told then they wouldn’t be able to show the bed (that they can’t ship) on their floor. Sales team was nice with no problem executing a sale, but Ashley CAN NOT deliver or communicate. They blamed Covid, but Covid isn’t responsible for poor communication and incomplete deliveries (the parts should have never been sent until it was complete). Read the Yelp reviews...I wish I would have!
annette harrison
Dec 07, 2020
I bought a co*cktail table on11/01/20. I was told at that time that the latest delivery date would be 12/01/20. I reached out to salesperson and delivery dept. Never got a straight answer. No one ever initiated communication about my order. I went into store today to cancel order and get refund. Only to be told that this was an approximate date. Also informed me the that tentative delivery date is 01/27/21. Also my refund will take up to 14 days via usps. This whole situation is unacceptable.
Ed Jenkins
Dec 07, 2020
Great service, beautiful items.
ray williams
Dec 06, 2020
I had a great shopping experience at Ashley. I found the staff to be very helpful, friendly and knowledgeable. Great experience! Thanks Paul!
April Lewis
Dec 06, 2020
I must say, I had a great experience. The salesman was very helpful and patient with me because I was very indecisive. The furniture was so beautiful and just my style. Once I decided, the purchase process was simple and easy. I am very happy with my purchase. It was exactly what I was looking for.
katelyn Loupe
Dec 01, 2020
Amy Miller at Ashley Home Store in Baton Rouge helped my Fiancé and I through the process of buying our living room and bedroom furniture. Amy was absolutely amazing and extremely patient. She gave us time to look through all the furniture and helped us with any questions. She did NOT take advantage of us or pressure us into getting anything that we didn’t want. It was one of the only stores that was NOT trying to sell us the most expensive furniture. Ashley Home Store also had amazing deals. We will be going back there in the future.
Kailey Carlock
Nov 30, 2020
Absolutely horrible customer service! It is impossible to get a hold of anyone. We purchased $3500 worth of furniture that was supposed to be delivered earlier this week. I have sat on hold with customer service for 3 hours. Tried the online chat and was told they did not service my state. I have also emailed the sales rep twice and never received a response back. I'll be getting my money back and taking my business elsewhere.Update: this store continues to be a complete joke. After 4 months, we finally had our furniture delivered. The dresser was broken so we asked for a replacement. The replacement came another month later, also broken. We had to go to the store to talk to someone because they don’t have a phone in the store. There is no store manager at all. Just a joke of a company.
Alexa Ellis
Nov 30, 2020
Amy Miller was great and attentive. Very smooth transactionKJ
Marilyn Lands
Nov 28, 2020
My experience was great today in spite of the weather outside. The sales people were polite and very helpful and I did not have a long wait. Everything was explained to me in details. Questions that I had were thoroughly explained.
Jennifer Heine
Nov 27, 2020
My experience was good. Everyone was nice. Nick was very helpful and went out of his way to get the best deal.
ELAT Puckett
Nov 27, 2020
Josie provided the best service to my husband and I along with a variety furniture to choose from. We made our decision, completed the purchase and was on our way within 30 minutes. We will be back to see Josie soon! 😊
Jayla Notestine
Nov 27, 2020
Great at first BUT actually getting the furniture has been nothing but a hassle!!! I feel like my furniture will never be delivered and I’m being lied to. No one answers the phone. And when they finally do answer after days of calling, things still aren’t right. I’ve talked to multiple people who said my furniture was scheduled for delivery and it wasn’t... today only one piece of my sectional was brought!! It was very disappointing because I was so excited to have it in my new first home. I understand there is a pandemic but that does not make up for the extreme lack of communication and continuous lies and errors on Ashley’s part.
Jasmine Jolly
Nov 27, 2020
What a lovely experience I had visiting the Baton Rouge showroom. My salesperson Ms. Spears was very pleasant and eager to assist all of my needs! I will definitely be returning for future purchases. Thanks!
Simone Livas
Nov 25, 2020
Two stars provided because the sales associates were extremely helpful. However, the delivery and phone customer service process has been a nightmare! Ordered sectional sofa early October and was told it would be delivered in 4-6 weeks. It is now week 8 and still no furniture. The delivery date has been rescheduled 4 times—each time pushed back further. Now two pieces of the furniture is apparently on back order with an expected delivery date of early January, while the middle piece is set for December. The caveat is that each time it is rescheduled, I’m never notified. Instead, I drive to the store each week since I quickly learned their unreliability— the phone is NEVER answered. In addition, one evening I received a call from a Ashley’s Furniture Delivery driver stating “We are 15 minutes away.”—this occurred during the second delivery date. After 40 minutes, no one arrived so I called them back x2. No answer, no show. The plus is after yesterday’s visit to the store for a delivery update, I was informed that I can receive a full refund without penalty. In summary, this is a lesson learned and I will never purchase a large piece of furniture from Ashley’s again nor will I recommend to others.
Kevin Taplin
Nov 25, 2020
The service is ok but I noticed several people complaining about furniture never delivered then I had the same experience 3 months no furniture
Sheila Mitchell
Nov 24, 2020
**UPDATE 11/21 - DO NOT BUY FROM THIS COMPANY!!!!I finally received my couch 3 months and 12 days after I purchased it. The only reason I stuck it out and didn't "return" it and get my money back is because it took me forever to find a couch my daughter and I could agree on.**UPDATE 11/9 - DO NOT BUY FROM THIS COMPANY!!! This company never ceases to amaze me - but always in a bad way, Turns out, the next delivery date I was given was 11/12, not 11/15 Excitement starts to build by 11/4, because it has now been about 90 days from the purchase date. On 11/6 I get an email from a "do not reply" address saying they are sorry but my item is now on a manufacturing delay and delivery needs to be rescheduled. I am given a 1-866 phone number. I call and the computer picks up with the same/similar menu that anyone that has tried to call Ashley gets. But then something new happened. I was on hold for a few mins and the call was transferred. When the line is picked up, it is a computer/automated system, but it greeted me by name! And the proceeded to tell me there are mfg delays and they would reach out to me in 2-4 weeks - and would .then give me a new delivery date. So if I continue on the ridiculous path with this company, it is going to be next year before I get my couch. This is just unreal.UPDATE:Today is 10/23 - delivery is supposed to be tomorrow. Haven't heard a peep from these people. Called cust serv - THEY CHANGED MY DATE, AGAIN, TO 11/15...AND NEVER EVEN CONTACTED ME. THIS COMPANY IS A JOKE!!!!DO NOT BUY FROM THIS COMPANY. I originally did a five star review Ashley HomeStore, but have since deleted it. I bought a couch on August 9. My salesperson was awesome. That was the ONLY plus of my whole experience so far. I paid for them to deliver (I think it was $135). Right after paying, another salesperson gave me the card for 1st Choice Delivery in Baton Rouge, which is usually cheaper. So they did a refund for the delivery charge, but of course it would take a week to go back in the acct.I ended up going back to them for delivery (long story), figured it wouldn't be a problem since I had not received the refund anyway - it wasn't processed properly - and received a delivery date for the following week. That day came and went. Fast forward to last Thursday (9/10). This was the 2nd date I had been given. Called customer service (because you can't call the stores anyway) and spent an hour on the phone trying to find out when I'd get my couch. I was told they had the date of 9/15 in the system and that the couch was in BR. I called 1st Choice so I could pick it up instead of waiting almost another week. They wanted verification the couch was at Airline location. Went to the store and spoke with a mgr, Jim (not very friendly or sympathetic to my problem) who looked up my acct. 1 - the couch was not in BR, nor was it even at the warehouse in Gonzales. 2 - BECAUSE THE GIRL AT CUSTOMER SERVICE PUT IN THE SYSTEM THAT I WANTED THE COUCH ASAP - IT KICKED OUT MY 9/15 DELIVERY DATE AND SET IT FOR 10/24!!! How is another 5 weeks of waiting ASAP?? I called customer service back. They made the mistake and they needed to rectify it. After spending another 1.5 hrs on the phone they tell me there is nothing anyone can do!! BS!!!! Do not buy from this company. It's just not worth the hassle.
Keith Henderson
Nov 22, 2020
Don’t see how a business can operate long with the customer service Ashley has. I can never recommend this place to anyone. People work too hard for their money to be takin advantage of like Ashley has done us and others I know. I’d like to speak to the owner personally.
jedtrick
Nov 21, 2020
Waited 5 months for my headboard. After multiple times visiting was finally told was discontinued. 1st time ever leaving a review just show how awful my experience was.
lolly persick
Nov 20, 2020
Showroom was clean and disinfected. Salesman was knowledgeable and very helpful. I would definitely go back.
Latasha Ramsey
Nov 19, 2020
AK did a wonderful job! She knew exactly what I wanted and she was able to deliver with no hesitation. She deserves a promotion for her hard work.
Kara Terrell
Nov 16, 2020
I went in for the current sale and it was a pleasant experience. I was greeted when I walked in and had the nicest salesperson. I was able to get one of my items earlier than expected (sale date). Thanks Paul!!
Alejandro Cordoba
Nov 15, 2020
I bought a matress in the price they shown in its website. And I got another 15% discount. Oustanding service!!!
Anna Terrell
Nov 13, 2020
The only reasons I am giving a star at all is because I have to and the product is a good product. The delivery process has been laughable & anything but professional. I ordered and paid in full for a product August 16. I still have not received the entire product. I told the delivery team on the phone three different times I didn’t want to have half or just some of the product delivered. I told them I wanted it all delivered at once. They didn’t seem to understand because after the third attempt to reschedule, they just decided to reschedule me anyway. Due to an inability to reach anyone at the local or 866 number, I had no choice but to accept the delivery, not knowing what it was I would even be receiving. They delivered every piece except the chaise of my sectional. They were supposed to delivered the chaise today between 5-7pm. I relieved a call today around 11:45am stating they would not be able to deliver today because the manufacturer had not completed making the piece yet. Are you kidding me? How did they not know this before today? I called to speak with someone at the location I purchased from and could not get in touch with anyone and left a voicemail on their machine for the second time. I am doubtful my phone call will be returned. I hope I get the chaise I already paid over $400 for because my sectional isn’t complete without that piece. I will probably never purchase from them again. Customer service in store was great because of course they have to sell products but you can’t get anyone on the phone. There is not a true delivery process. Great product though. I’m sure I could find a great product and pay similar and receive sooner elsewhere
Donald Fry
Nov 11, 2020
They refuse to answer the phone EVER!! I've been waiting a month for my furniture!!
LaTosha
Nov 10, 2020
Great customer service, not rushed or pushed to purchase. Made sure I found exactly what I was looking for.... items still have not arrived from. July purchase & the only thing they have to offer is excuses.
Lizzie North
Nov 10, 2020
I am very pleased with my sales rep an my furniture that I’ve chosen, regardless of the wait time I feel that is very worth it. Stop in and let them take care of you💯Across the board
Taylor Chustz
Nov 10, 2020
We were excited to finally be able to order a sofa and to save some money we because of the pandemic and covid, we would pick up the sofa ourselves. HORRIBLE EXPERIENCE. We called the number they gave us and were told to come by the warehouse to pick up. Show up and they are closed and no one is there. Told to come on another day. Call to verify we should come by and we are told the sofa isn't there and come in another month! Getting ready to pick it up again and they can't find our order and apparently we have a pick up date of 2024! Clearly a disorganized business and we will never purchase anything from them again. Honestly at this point we would rather the money back and will find something else.
Christopher Frazier
Nov 08, 2020
If I could give this store 0 stars I would. We purchased two sofas from Ashley over two months ago. We have not received our products yet. Everytime we attempt to call Ashley, nobody answers the phone. One day I called over 40 times in one day and still did not get an answer. I have never had this problem with any furniture store before. There has been no communication or response from Ashley letting us know when our furniture is coming. I will be heading to the store for the second time in a week---but this time I am going to get my money back. Do not spend your money at Ashley Furniture. This is the worst customer service I have ever experienced. Very Frustrated!!!!!
Miranda Barcelona
Nov 01, 2020
Been online shopping for a living room set for about 3 weeks. Finally went in-store to Ashley Furniture and meet Courtney C. She was very knowledgeable about the products and was unobtrusive. My husband and I walked around, we looked, sat, and sampled several sofas. Finally decided on the set we wanted and she was right there to help. Country had all paperwork ready to go. I would recommend Ashley and Courtney C for your future furniture needs.
Gail Tarkington
Oct 31, 2020
I had an amazing experience at Ashley homestore and I will most definitely be going back. Very helpful and well put together thank you!
G.J. Charlet III
Oct 31, 2020
Excellent service. Didn’t pressure us
Tammy Lindley
Oct 30, 2020
Horrible service!
Monica Snearl
Oct 27, 2020
I enjoyed my visit at the Ashley HomeStore in Baton Rouge. From the greeter to the sales agent, excellent customer service. The greeter ask me my likes and dislikes in style and pointed me in the direction in how I needed to start my Gallery Walk. There's a big variety and everything was pleasing to the eyes and you are allowed to look with no pressure. Then, I was given to a sales person, Cody he was excellent, personal and informative. He knows and understand the quality of Ashley's merchandise. He help me fill out my application for credit, I was approved and I was able to get a nice quality chest. I would definitely visit this Ashley HomeStore again in the future.
MR Jones
Oct 26, 2020
Large home furniture store. Nice selection. Not enough sales people.
Terrell Burnett
Oct 26, 2020
I had a great experience, thanks to my customer service rep. Mr David
Nancy Rowlen
Oct 24, 2020
Great price on our beautiful and sturdy furniture with great service too! Thanks so much! Will definitely be doing business with you all again!
Latasha Franklin
Oct 23, 2020
OH MY GOD my experience at Ashley Furniture was nothing but AMAZING I meet CiCi Savoy who made my overall experience Great. I was showed a variety of mattresses and few in love with one in particular. CiCi went above and beyond to make this purchase work, she fought hard to get me the perfect price that I was comfortable with and the mattress in my home. Not only is CiCi well knowledgeable of her products she definitely knows how to make you feel like family. Not only am I happy with my purchase I will be telling everyone about CiCi at Ashley Furniture, my totally experience from beginning to end was a great. I recommend everyone that is in need of furniture/ mattress go see CiCi at Ashley Furniture. THANK YOU CICI I WILL DEFINITELY BE RETURNING IN THE FUTURE!!!!
Jerry All
Oct 21, 2020
Ordered sectional and paid in full back in June. Was told could be up to a couple months but no date was set at purchase. Well 3 weeks into it we got a delivery date of September 10th well let's just say no couch showed up got a later confirmation that it would be another couple weeks well no couch through dozens of calls and several trips into the store still no couch no delivery date. Over and over different storys not sure anyone at ashley even knows whats going on. I would avoid this place.
Brian Williams
Oct 19, 2020
I was really impressed with the customer service. My sales agent was Akyriah Spears. She went above and beyond to help. She was very knowledgeable about the furniture and the financing. Thanks Akyriah
Beth Landry
Oct 19, 2020
Thanks for your help on finding the perfect piece!
Samantha Moore
Oct 19, 2020
I visited Ashley store Baton Rouge in June 12 2020 and same day i purchased furniture. My delivery was supposed to be late July and then August and September and now October and now its almost November. I have called i have emailed ,everytime someone tells me something different. I am very upset because i have been lied to so many time it is horrible, yes the furniture at Ashley is beautiful and no i dont want my Money back i just want my furniture 😢....The distribution warehouse has terrible customer service 😫...And this is not all because of COVID
Rolando King
Oct 19, 2020
I was evacuated from Hurricane Laura all the furniture stores were damaged I was in need of furnitureMe and my husband walked into Ashley furniture the staff was very helpful and courteous very willing to help meet our needs not to mention I bought a beautiful living room and dining room set I’m very thankful to the staff at Ashley furniture in Baton Rouge Store may God richly bless you ALL...
Derrick Reeves
Oct 18, 2020
Dustin at Ashley Furniture was super helpful and a pleasure to work with. We had great service and purchased the couch that we wanted. Overall, a great experience. I highly recommend shopping here!
skshriva
Oct 17, 2020
Ashley Home Store has beautiful collection of sofas. Their designs are attractive. Prices too are good. We ended up buying one we liked even though it was slightly pricier.
Dean Barnett
Oct 15, 2020
We ordered two recliners 6 weeks ago, still haven’t received them. When you call the store no one will answer. We have tried every department option they offer..... NO ANSWER! We have called corporate and they can’t access our order because Baton Rouge is a franchise. We finally went to the store and they told us that our our order was being processed after we were told that the merchandise was in the store when we bought them. I am going back to the store and I will see a manager this time. I will NEVER do business with this place again and I suggest you do the same.
Darion Smith
Oct 13, 2020
I would give them ZERO stars if I could. I placed my order on August 13, 2020 and I am still waiting on parts of my furniture today, Oct. 12. My experience with Ashley has been HORRIBLE and I am very disgusted. I will NOT ever buy anything from them ever again. I will advise other not to purchase as well. Soon after I purchased my items, I was told that they were on back order, but WHY WAS'NT I TOLD THAT FROM THE BEGINNING?! Stop selling stuff that you don't have access to!!! When I finally did receive my items, they were not even supposed to be delivered on that day. Apparently, their home office and delivery people were not on the same page because I had just rescheduled my delivery the day before, FOR THE SIXTH TIME!!!!!!!!! Thank God my fiancé was there to receive the delivery. I received a headboard and a foot board but no rails to put the bed together. So, basically I have a bed that I can't even sleep in ! Oh and don't bother calling ANY of their phone numbers because NO ONE ASNWERS any of them! The only way you can get assistance is if you go to the store. Oh and I also told the sales associate I wanted TWO night stands but when the order was finally delivered. I only got one. NOT SURPRISED.A HUGE DISAPPOINTMENT!!!!!!!!
Kimberly Green
Oct 11, 2020
This place was awesome!! Excellent exceptional services. Made everything work for me with my work schedule. Will definitely refer someone to Ashley’s and will definitely buy again. This was my initial reaction of this store. They have great workers and you experience great customer service in store. Everything from deli every to set up and the after effects are horrible. Everything I brought has some type of problem the beds have screws coming out the dressers have handles off chairs has screws missing broken box spring made of scrap wood if you ask me. It has taken months to get service.
SonYah
Oct 11, 2020
Visiting Ashley’s was a great experience. The store is laid out beautifully and organize. The furniture is quality and made very sturdy. I even enjoyed the friendliness, patience and attentiveness of my sales rep. If you want help and guidance be sure to ask for Alia, she is makes the Ashley experience even better!
Amos Thornton
Oct 11, 2020
Visited your store today. Ms. Akyriah was very helpfully. I told about the back problems i was having and she took my straight to the perfect mattress for me. Once I laid down she informed me about my spine alignment which I didn't even know about. Found the perfect mattress for me. Now I can rest comfortably and peacefully. Thanks Again
Candice Campo
Oct 11, 2020
Josie was extremely sweet and very fast in getting everything we wanted together! Thanks so much!
Taylor George
Oct 05, 2020
Big waste of timeSpent over 7k cash for mattress and decor“Labor Day sale “ promised items in 2-3 weeksTurns out mattress is back ordered won’t arrive for prob another month and the other items are discontinued.I found this out after waiting on hold for over 25 minutes. Not sure when I was going to be informed or refunded . Bad business practicesIMO don’t finance anything with This companyYou’ll be stuckI decided to cancel my order And will only buy furniture and bedding that’s in stock from now on
Candace Stockstill
Oct 01, 2020
Terrible customer service after the sale. They schedule deliveries then never show up. Never call to say they won't be there. And regardless of what phone number you call. no one ever answers!
Jill Montross
Sep 30, 2020
The in store sales rep was very nice and helpful. My husband and I picked out three bar stools, couches, a rug and a table. The sales rep told us the couches we liked would be available until December. We choose a different one that she told us would be available but the wait time was four weeks. The manufacturer and delivery service however is not great. The delivery guys came and brought three bar stools and were very nice. I asked where the rest of the furniture was and they said delayed. I called the store and had to wait on the call for someone to pick up 45 minutes later and was told it was delayed until beginning of July. I just called today (July 29) and asked what was going on and the lady said it’s delayed. If they told us from the beginning, I’d be more understanding. I don’t know if this is normal for Ashley Furniture, since we usually shop at Raymour and Flanagan. I would not recommend just because of the wait time to receive the items.*Now 2 weeks later (August 22) on hold to speak with someone once again and have been holding for 25 minutes. Was told 2 weeks ago, our furniture would be in the store on August 20th. So just waiting for an answer.So once again, table is supposed to be delivered and now being told they have to reschedule!!! It’s September 30th.. I like the products they sell but is extremely aggravating that we are still waiting.
Angela Smith
Sep 29, 2020
Absolutely fed up. There is no communication whether you are struggling to get a hold of them or trying to find out what's going on with your order. My order is delayed every single time I get in contact with them (which takes days and or 30+ min wait times) and they have done nothing to notify me or even apologized for the issues I've expressed. My items have now been delayed on 3 occasions, with no guarantee of when they will arrive. I'm about to move into my home without any bedroom furniture despite ordering over a month ago (08/08/2020), at this point. The staff could care less and offer no solutions.Update: After being given a pick-up date of 9-12-2020 for my purchase, I still have not received a single item from my order. I have called every week only to be delayed further each time. Finally on 9/23 I called and was told everything was ready for pick-up at the Gonzales location for Saturday 9/26. I arrived with two other people, who had to take off work to help me, and was told by the warehouse they didn't have a single piece of my furniture. So on Wednesday all but one piece was there, ready for me to come and get, confirmed I could pick everything up Saturday, I get there Saturday and not a single piece is there. As a "courtesy" I was offered free delivery for my entire order for Wednesday 9/30 in the afternoon. When I got the call they would be delivering in the morning I returned their call as I could not be there Wednesday morning, and they told me only 1 piece of my furniture was set up to get delivered, not the entire set. I was also informed that they could not get in touch with the Gonzales location to even confirm I had been offered delivery, and the kicker?? I get a call around 1 pm the day before the apparently 1 piece of my set was to get delivered only to get told it would be delayed - yet again. Absolutely do not give this company any of your money. I will be in store on my next off day to cancel my order - the stress and disrespect is simply not worth it.
Sherry Williams
Sep 29, 2020
Made a purchase last weekReceived confirmation for delivery today between 10:45 & 1:45Trying to reach someone on the phone for nearly 2 hoursCall goes to a recording that no one answersI have dialed every number listed on line for every location still no answerIt is now 3:00 I have not received a call text or email regarding the deliverI WILL NEVER EVER PURCHASE ANYTHING FROM THIS COMPANY AND I WILL LOUDLY SHARE WITH ANYONE I KNOW NEVER SPEND YOUR HARD EARNED MONEY WITH A COMPANY THAT HAS THE WORST CUSTOMER IN THE WORLDTHIS IS IN REFERENCE TOINV # 61150951040929
Darryl Goins
Sep 28, 2020
Ordered furniture the beginning of AUGUST, was told beginning of SEPTEMBER for delivery, waited... was then told the END of SEPTEMBER. Here it is end of SEPTEMBER, guess what I was told. End of OCTOBER possibly NOVEMBER. Come on now. There is no excuse for this at all and I am highly upset at the sheer lack of transparency that they have. At no point was I contacted by a representative with this information, I had to take it upon myself and call. Very disappointed, frustrated and upset that I am still waiting on this delivery.
Dwanda Muse
Sep 26, 2020
Jim the store director was excellent and patient. This store is definitely MY store!!!
Michelle Miller
Sep 25, 2020
Dillon is the whole reason I went with Ashley furniture. He asked what I was looking for, gave me the best offers he had and allowed me to look around without hovering over me and didn't at all make me feel pressured to hurry with my choices. I went in to get a queen and ended up getting a king because the prices were just too good. I love the fact that he could tell instantly which bed fit my asthetic. Definitely will be buying with him again when I come back for my livingroom set.
brandon spears
Sep 22, 2020
I left a review a few week ago praising the sales associate for how he helped me and I stand by that. Fast forward I am still waiting on my product . Was given a specific window time of them coming. Which I arrived at home from work during that window. I been trying to call about my delivery each day when it was suppose to happen, but no one ever answers the phone. I was hung up on constantly . The only way I could get someone was online chats. During the only chat i found out they came a hour early with no one contacting me. They said they didn't have number, but I gave it to them during the purchase. I know I didn't spends a large amount of money but I just want my product and to be treated fairly by this business.
Hailey Tilley
Sep 21, 2020
Please read the reviews before purchasing from here. I had much higher expectations purchasing from a place like this rather than big lots or something. I was wrong. The only part that was pleasant was my sales person. & I guess when selling an item making the experience pleasant as possible is cool to get a sale... but no help is offered after that whatsoever. Don’t bother calling the store for some reason the phones “don’t work” and never have. If you purchase something from here do it MONTHS in advance. I was told it would take 4-8 weeks for the set I ordered to come in. Was contacted through text at the 4 week period saying it would be another 2-4 weeks. It has now been 8 weeks total and I haven’t been contacted to set up delivery or anything. I wanted a nice couch but I don’t understand how after so many negative reviews the company seems to never improve.EDIT ***Got ahold of customer service today. Was told that after 8 weeks they do not know anything. No delivery date. Can’t give me an updated status. This company is TERRIBLE.
Kristin Pinion
Sep 20, 2020
Dont buy here!!!! Ordered a sofa on july 28th paid cash!!!!2,117 August 6th was my delivery date. They changed it to September 18th 🙄it was a no show after taking off of work that day because they didnt give me a time. Next day came they called and it was voice activated to pick another date so I pick the next date available September 20th !!! Mind you i took another day off because there wasnt a time set. and they just delivered two pieces of a 5 piece set. Im so highly upset. I asked the guys they said they will call you. How!!?? they dont even answer phone calls. No one answers the phone I've been calling for months. Where is my furniture??? They will comment on here sorry about everything but won't do anything. Just for you to send an email like that will help. Close close close down please yall are not for the people and it shows!!!!! Please dont ignore the red flags I did when I went in the store and the MANAGER was like you not about to get a refund sir. And he said I needed my room set 3 months ago 🤦🏼♀️ why didn't I leave right then and there. One bad review is enough for me. You really have to do something for me to put a review just saying. And I'm the most understandable person. But this is right out bad business
Chalitta Lebeuf
Sep 19, 2020
I love Ashley furniture it is so beautiful.
Steve Davis
Sep 18, 2020
Ashley's has rescheduled my delivery 4 times, even after confirming the delivery date and taking off work. Ashley's have cost me more money from time off than this furniture is worth. Will never buy from them again.
Keisha Smith
Sep 16, 2020
Paul was very nice, patient, and professional. I honestly hate shopping but he made it fun and a breeze. Great services and prices!
Britney Williams
Sep 15, 2020
Great products great prices great service! I can’t wait until my furniture is delivered.
Diamond L (DiamondReigns)
Sep 15, 2020
My time at Ashley’s furniture was great. I shopped with Ellen. Ellen was very patient with me and she wanted to make sure I found what was right for me! I chose pieces that made me smile and that was because of Ellen!
Jasmine Naylor
Sep 13, 2020
Although we didn't find what we were looking for, AK took really good care of us. She greeted us with a smile and took us to about every reclining sofa there was! Thank you so much for your great customer service. We'll tell everyone to come see you.
Holly Walker
Sep 12, 2020
We had the best experience today! Very friendly and knowledgeable staff!
Janee Grant
Sep 08, 2020
This store doesn't even deserve a star. I purchased a house full of furniture in july...they are telling me it won't come until october. At this point i want my money back. The workers are rude. A disgrace. And using covid is a piss poor excuse for a 3 month turn around on furniture.
Deedra Spurlock
Sep 08, 2020
They will not even answer the phone. I called about my furniture delivery and no one ever answered. I called repeatedly for more than an hour and 35 minutes. It sounded like the phone was automatically hung up after holding for a while. This store does not value its customers.
Joshua Glass
Sep 07, 2020
Great selection and service!!
Lori Wells
Sep 07, 2020
Nice quality furniture. The store was busy and I had to wait a bit but once my sales person was ready for me, I could not have asked for a more attentive or accommodating person to work with. Ms.. Moore took time to make sure all my questions were answered. I never felt rush. She didn’t try to upscale me. She offered advice and gave her honest opinions when asked. She presented me with several different purchasing options. The whole experience,(although lengthy- but who wants to be rushed when purchasing something as significant as furniture) was quite satisfying.
Mimi Moore
Sep 07, 2020
My experience with Ashley Homestore was amazing. Everyone was so polite, professional. They were there to listen to what I wanted and didn't try to get me to buy things that I didn't want. It's a must that I go back for the rest of the furniture I want for the rest of my house. Big Thanks to Latoya Glover, Mrs. Holly an Mr. Daniel. I really appreciate all yall done for me.
Lynnette Cupit
Sep 07, 2020
Great service, awesome salesperson. Would absolutely go back.
LaToya Chatman
Sep 07, 2020
Very nice selection. Reshawn was very helpful and informative. Will definitely shop again.
Qiana Brown
Sep 06, 2020
Wait time was long but in the end I left satisfied with the quality and pricing of their products
Donald steele
Sep 06, 2020
Ellen Sade help me and she did an awesome job! She was very knowledgeable of her product. Ellen was relentless in ensuring I was a happy customer. I most definitely will be shopping there again!
Shannon Manchester
Sep 06, 2020
Our salesman Cody was very knowledgeable and informative. We were given space to make our selections and when it came time to purchase, everything was a smooth process. Highly recommend Ashley furniture for an overall excellent experience.
Kyle Caballero
Sep 04, 2020
Great shopping experience. Daniel’s knowledge of the different configurations of sectionals was extremely helpful to get me the right fit for my room. He answered all my questions and I never felt pressured while looking around.
TheycallmeTC
Sep 03, 2020
I ordered an entertainment in mid July from this location (in person). They said at the time of purchase that they are experiences delivery delays, and said it would reach me for 6 weeks. They were also nice enough to give me a small discount on the order because of this.Fast forward to late August, and I have not heard a SINGLE update from them. No automated text/email service saying your order is delayed. The date passes on when its supposed to arrive. I call customer service and they say its going to be AT LEAST ANOTHER MONTH. I have called the customer service multiple times and no one has been able to say when my item is getting here. The only thing they can do is put in a ticket to have someone from the store call me. I have done this twice and have not received a call. Delaying the order an extra month after it was supposed to arrive is unacceptable. It has been roughly 8 weeks since I spent several hundred dollars on an item that I have not received yet. They basically robbed me at this point. Will not be shopping with them again, and I would advice you don't either. WHEN IS MY UNIT GETTING HERE.
Sharon Brooks
Sep 03, 2020
I had great experience today everyone was so helpful and I was able to get exactly what I wanted they didn’t pressure me to buy something I didn’t want and work with me on the budget I had. Thanks again and I would recommend that if you looking for furniture please go to Ashley.
Brandon Spears
Sep 03, 2020
The best thing about my shopping experience is Mr. Dillion James. He treated me like a customer is suppose to be treated. He sold me exactly what I asked for, and none of his suggestion were pushy. I am grateful for my experience and looking forward to my purchase being delivered
Vicki Beard
Sep 03, 2020
Many choices, attentive staff, but on the pricey side.
Rennette landry
Sep 03, 2020
Went into the Ashley store on airline hwy located in Baton Rouge. The worst experience EVER!!!! All the sales people were up front catching cool air because ac was out in the back of the store. Nobody never offered to help us. A really nice guy name Kevin finally stopped to help us even though he wasn’t a salesperson. Paid cash for my furniture. Was told due to Covid it will be a no contact delivery. Which i signed for it. Delivery came i wasn’t home they were suppose to leave it at my front door. They had my permission. And yet they didn’t. Received a new delivery date was in July!! Took off work no delivery no call back or anything. At this point I’m aggravated. Went in store for a refund only to get a partial refund. It’s been well over 10 weeks now and still haven’t received the rest of my refund money!!! I will never step foot back into this particular Ashley furniture store ever again in life!!!!!
Nikki Rogillio
Sep 03, 2020
My husband and I recently visited the store in Baton Rouge, La on Airline. We were greeted by Ty who was very nice and eager to find just what I was looking for. He asked a few questions and then we went through the entire store until we found the couch I wanted. Ty went above and beyond helping us and was aimed to please. We enjoyed our shopping experience with Ashley Furniture and was lucky to have Ty as our salesman. We had shopped around and the prices at Ashley was unbeatable.
Damien Newsom
Sep 01, 2020
2 months after ordering a couch I finally get a delivery date and it's been rescheduled by them twice now. They waited until the day before delivery, after I confirmed it and have already taken off of work to reschedule the delivery for the second time.
Josh Robin
Sep 01, 2020
Staff was friendly and helpful. They helped us make an informed decision we were happy with.
Bailey Dore'
Aug 31, 2020
great service!! very helpful and knowledgeable! highly recommend! love their furniture too!
K. A.
Aug 31, 2020
The staff there are so so so nice and friendly lol, especially Ci Ci and Cody. They made sure to explain all of the details of my purchases so I was overall comfortable with what I was buying. This was honestly the most comfortable shopping experience I've had ever.
Bonnie Allement
Aug 29, 2020
Ashley had great prices and readily available salesman to help you !
Deborah Robinson
Aug 25, 2020
We had a wonderful experience. Our sales representative, Akyriah Spears, was fantastic! She was very welcoming and knowledgeable. We really appreciate her help and look forward to working with her again!
Patrick McCoy
Aug 25, 2020
See below for an update, big change!Holly was super nice. After shopping around for a couch including couches across the street from them. We found the right couch for a decent price. The store had a great selection with couches that were half the price of many other stores. Will update after delivery of our items but so far the process has been seemless.Edit: After all said was above here is what has taken place! Our couch was delivered almost a month late. Then it breaks in the first week of getting it. If you call the corporate office because you can't get in touch with these Yahoos (they never answer the phone) expect to wait as much as a hour or two on the phone getting someone. Then come to find out our sales rep was fired or left either way...our couch still isn't fixed. We have a scheduled date but after more than four hours on the phone. I have zero hope that this company will solve the problem. We even bought a warranty but apparently it's a manufactor issue which is a huge problem because these people have ZERO idea what they are doing.Stay far, far away! I filed a BB compliant. If I don't get my couch fixed soon I'll be taking them to court.
Ybc Cj
Aug 24, 2020
My order was not there on the day I should have picked it up. I would have to wait a month before it come in was not happy
Stephanie Roberts
Aug 21, 2020
My boyfriend and I went in today to look for a sectional. Sawanda (Hopefully I spelled that correctly) and her fiancé (the manager) were very helpful! Their personalities are what made it even better, very cool people. They were helpful but from a distant. My boyfriend and I appreciated how they were not the type to hover. They gave us our space to look and shop and helped us when needed. They even given us a good deal! Would recommend them 10/10!
Sherri Spillman
Aug 21, 2020
I made my purchase 4 wks ago. I was told it would be 2 wks and I could pick up in the Gonzales area at the warehouse. Well it didnt show up in 2 wks. I'm glad I didnt drive over 40 miles to pick it up. I got tired of trying to speak to a warm body at the 3rd week and made a visit to the showroom. I was told the phones are not answered in store, they go to a call center.I have been on hold ALL day for my recliner that I needed 4 wks ago for medical reasons!
Pretty Gilliam
Aug 19, 2020
Tyrone William is the best to see... He is very patient and has amazing style in furniture and he goes above and beyond to get you what you want even if it had to ordered I'm very satisfied with my experience at Ashley's Id give 10 stars if I could
Laura Foster
Aug 18, 2020
Made an in-store order on June 29th. Paid cash for my items. Still have not delivered my items and anytime I talk to anyone, they still don't have my items in. But I have text and emails that have scheduled delivery 3 times. The day before they are supposed to deliver, they call to reschedule. I can't get my stuff and they refuse to give me a refund so I can take my business elsewhere. My kids have been sitting in camping chairs because they swore that they were going to deliver my stuff 3 weeks ago. Then I was promised the 15. Then the 21st and now the 25th. I'm sure it will get pushed back again. I can't talk to anyone on the phone because after being on hold for 10 minutes, it hangs up and you have to start all over again. I have wasted 4 hours with that. Waste of time and money.
Angela Bucher
Aug 18, 2020
Akyriah Spears was the best sales associate ever! She was super helpful and made our experience at Ashley Furniture the best it could've been. She was knowlegable about all of the products and helped us pick the best living room set for our family. We couldn't have done it without her!
Michael Mackey
Aug 17, 2020
The salesperson was extremely helpful while explaining the specials, discounts, financing, and best overall option for me. He showed us several different options in furniture that fit our needs and ultimately got us settled on a couch and bedroom set for our home. I believe the guys name was Daniel and 10/10 would recommend you see him. We’ll be back for that super cooling mattress in the future!
Chase Carlock
Aug 17, 2020
My wife and I have been trying to get in contact with anyone who works at the BR location and nothing. We've called at least 50 times and never an answer on any line you select, we've emailed Holly our salesperson numerous times and nothing. We were supposed to have almost 4K worth of furniture delivered last Tuesday and we can't get any answers, we are seriously thinking about canceling our order and buying from somewhere else.
Ben Phillips
Aug 17, 2020
Our experience was great. Daniel was a salesperson. Gave us space when we wanted it and answered all of our questions. I'm really happy about the purchases he helped us make.
donnie daigre
Aug 16, 2020
The service was excellent and the prices were competitive. No issues, nice and pleasant experience.
Marquita Marshall
Aug 16, 2020
I've been waiting since may 28th for a king size bed and have yet to receive it...it I can give zero stars I would
Ali Kazemian
Aug 15, 2020
good experience and good price
Nicolette Lopez
Aug 15, 2020
Excellent service, Ellen was fabulous and helped me find the perfect kitchen table for my condo. 100% recommended!
Betty Moore
Aug 14, 2020
The staff there were very friendly, helpful and very kind. I just love the two people that waited on me. Words can’t describe how they made my evening.👍👍👍If I had to rate the two, I would give them a 100 they are the best.. Thanks
quinn batiste
Aug 13, 2020
Holly ChaBaud did excellent job!!!
Gina Landry
Aug 12, 2020
Great services. Wonderful sales lady. Great prices. Would definitely recommend friends and family.
race48jj
Aug 12, 2020
Very helpful. I’ve been back and forth trying to finalize my Furniture by phone. I came in to the store in Baton Rouge and they helped me out and got everything straightened out for me. Big thanks to Mr.Jim and his staff.
Erma Stewart
Aug 11, 2020
My experience here was amazing! All thanks to Ms. Akyriah. Very beautiful and energetic young woman. She was great she helped me and my fiancé furnish our bedroom and living room. A few days after our visit she contacted us about a patio set that was on clearance so we sent her a pic of our backyard and she did the rest! AMAZING!!! We love our new home even more.
Naomi G.
Aug 10, 2020
Very great service
Steven Gabel
Aug 09, 2020
Excellent service, great options and prices, and there was no pressure to buy immediately
Gabby
Aug 08, 2020
Akyhria was amazing!!! She was very knowledgeable and patient. She provided STELLAR service. I purchased two bedroom sets and I love 💕 them both! If you are looking for beautiful furniture and great service go to Ashley’s and ask for Akyhria.
Amanda Mayfield
Aug 08, 2020
My boyfriend and I went into the store this past Thursday to LOOK at sectionals. We actually went to 5 different stores because we were just browsing. We fell in love with the one here, but had flat said we weren't buying anything!We wanted to get an idea of what we wanted for when we come back later because we are remodeling the house and I didn't want a new couch in a literal construction zone...Multiple people came up to offer assistance, but I told them all that we were just browsing. Vic at the Airline Hwy Baton Rouge location is without doubt the reason Ashley HomeStore won our business.He 100% respected that I wasn't intending to buy and didn't make me feel pressured, but still let me know information that changed my decision! Instead of just hearing my answer and walking away, he asked a couple of questions. I explained our situation to him and he let me know that there was a sale going on (gave us the end date of it) and explained that delivery is taking longer than normal (8-12 weeks due to material shortage with the pandemic) so my concern about the house wouldn't be a problem!He did EXACTLY what a good customer service/sales rep should! He created a sense of urgency without being pushy. Had I waited till after the house was complete I would have been frustrated with the delivery time. He definitely took a negative issue and explained how it would work for my unique situation!Long story short, I went today (Saturday) to order it because the sale ends Monday. He remembered me, our conversation, and got us what we needed at a fair price (which, BTW, wasn't the cheapest sectional we found)! He completely explained the warranty and was thorough going over the expectations for delivery. He also made sure to give me his card, for the second time, so that if I have any issues with receiving it or communicating with the warehouse that I could contact him directly.Customers buy based on relationships, not cost alone. Vic is a outstanding example for your company and I'm thoroughly satisfied with our experience with y'all. I'll definitely be buying from you again (and recommending Vic specifically to my friends and family when they have home furnishing needs) based on this interaction.
Azleigh Robinson
Aug 07, 2020
I would definitely recommend Ashley’s. I went today to look for a headboard and getting up getting a whole new king size bedroom set! Nicholson was so much help and I love my new set. Everyone was very friendly and helpful. Prices are not bad!
Allison LeBlanc
Aug 07, 2020
Terrible Service and Awful Quallity. I will NEVER buy anything from them again. I bought a sectional sofa for 2500 dollars and it is already falling apart. Only 7 months old.
Neal D
Aug 06, 2020
Dealing with this place has been nothing but trouble. Tried to get in touch with someone in regards to my delivery date and never could get anyone to answer the phone finally got my furniture delivered a month after it was ordered and now I am trying to find out about a promotional program with $150 visa card and can’t get anybody to answer the phone. It has been one problem after another with these people. Will never do business with them again.
Angel London
Aug 06, 2020
Do not buy from this company!!! Horrible service and worst experience.
matthew oglethorpe
Aug 06, 2020
walked in and didnt get anyone to acknowledge or help us. kind of a bad experiance
Celika Murphy
Aug 06, 2020
We were very pleased with our person Tyrone.
Samantha Roach
Aug 05, 2020
I Absolutely love Ashley HomeStore! There are more than enough experienced & Qualified Salespeople there to help you! My Salesmen were Tariq & Cody! Two of the Best! I encourage you to take a look for yourself if your in the Market for New furniture. Thank you Tariq & Cody!
LaShika Jones
Aug 05, 2020
Ms. Spears was wonderful soon as I walked through the door she greeted me. she was very friendly and knowledgeable. And the process didnt take long at all. Thank you !
Sydnee Lewis
Aug 04, 2020
Akyriah was wonderful and very helpful made the process smooth and easy live my new furniture can’t wait for it to come in
Brianne Painia
Aug 04, 2020
We came in with an idea of what we wanted and were promptly helped by Daniel. He showed us our options for what we wanted and answered all questions we had. We were happy with our service and the availability of the set we chose.
Dustin Henry
Aug 03, 2020
They had a plethora of options that ran the gamut on prices and quality. We worked with Tyrone to purchase a sectional and he was friendly and efficient.
Brandi Welch
Aug 03, 2020
Visited the new Ashley HoneStore in Baton Rouge and stumbled upon the deal of a lifetime. Bought a four piece wicker hotel pool lounge quality set I've been eyeing for two years! I'm so excited. My patio is now an outdoor living space. The sales associate that helped us was knowledgeable and pleasant, which is all I expect, and she exceeded. Will definitely return to this location should the need arise.
Macee Watts
Aug 02, 2020
Jason and his manager went above and beyond to make sure we got everything we wanted! Great customer service and experience. We will be back
Dusty Thibodaux
Aug 02, 2020
Great shopping experience. Very helpful and very patient.
Kelsee Collins
Aug 01, 2020
I absolutely love Ashley Furniture, I love the quality, and I loved the costumer service. They found the best most affordable program for me. I’ve definitely found my permanent go to furniture store.
Miledys Beltre
Jul 30, 2020
Excelente servicio
TyQuncia Courtney
Jul 28, 2020
I wish I could give no stars. I am very upset with the way my order has been handled. I purchased a sofa set in May and was told I would receive my furniture in Mid July, which was fine. I got a text stating my furniture would be in July 16 but on the 15th I got a call stating it would be on the 22nd, then I get a call on the 21st saying it wont be in until august 13th. But I get a text on the 22nd to confirm my delivery. I called delivery that insured my furniture was coming in and also received a text that they were 45 mins away . I left work early for no one to show up. I called the store and spoke with the manager that was not any help said all she could do was send a email and someone will call me back one day still no call back. I also was told that delivery came to my house but no one was there which is a lie but was also told that my furniture hasn't even left the manufacturer. Then I was given a different date of Aug 4th. I called the store back the next day and held for 45 mins no one came to the phone. I sent my mom to check and she witnessed them having a personal conversation while I was still sitting on hold. I asked for someone ahead of that manager and was told there is none. I called delivery to find out one piece coming in august and another in September. The communication at this place sucks, delivery sucks, managers suck. And after reading the reviews I cant believe this has been going on so long and nothing is being done. I understand we are in a pandemic but there is a better way this could have been handled. Like actually communicating right information to the customers.
Courtney
Jul 28, 2020
I purchased a bed from the Ashley Furniture store In Baton Rouge, La on Airline Hwy. When purchasing this bed I specifically told Mr Cornilleus, who originally works in the Lafayette store, that i would need the bed delivered on July 28th, 2020 around 10am-12pm. He assured me that this request would be doable and encouraged me to place the purchase. After receiving messages for two weeks stating my purchase would be delivered on the 28th as planned I finally received a confirmation email stating it would be delivered between 8:45am-11:45am. I called the 866 number given to me in the confirmation email on Friday 7/24 and spoke to a young lady who also assured me I would receive another call for a specific time today 7/27, needless to say I did NOT. I attempted to contact the Ashley Store on Airline Hwy today on 7/27 at 5pm and continued to have the phone hung up in my face after being on hold multiple times for a minimum of 30 minutes. After trying to reach someone for the fifth time I then received the automated message saying that the store was closed. I then took a last resort by driving to the store only realizing they were indeed OPEN and NOT CLOSED. I spoke to the store manager Mr. Jim and explained my concern with the delivery time of 8:45am being too early since I would not receive my keys until 10am and even spoke to another sales rep about this when i purchased the bed and he then looked my order up in the system and stated “yeah this didn’t make the truck so it wouldn’t be delivered tomorrow, what’s an alternate date”. I do not understand how I’ve been contacted multiple times throughout the week for TWO weeks stating my order would be delivered on time and not once received a notice stating the delivery would be delayed!!!! Not only am I FRUSTRATED at the fact I was not able to get in touch with someone, I am furious I never received a message stating I would have to have my purchase delivered another day.Sincerely,A very unsatisfied customer
Miranda Russo
Jul 26, 2020
My husband and I went to Ashley to find a new couch. We live in an apartment and needed very specific measurements. An employee, Holly, came up and asked if we wanted help, she wasn’t pushy or following us around, which I like. Holly new everything about couches lol. She knew stuff we didn’t even know we wanted or needed for our space. After looking at a bunch of couches we got the exact one we wanted and worked best! The price was better than anything I could even find online. I would recommend anyone going here for furniture. Since we did not finance the couch we got a 20% discount. I loved the entire experience and was in and out in no time. Happy customer here !
maygan dixon
Jul 25, 2020
Very helpful and quick. Miss Shanda was kind and got everything together for us in no time. Very great experience.
TK W
Jul 25, 2020
The worst customer service ever!I have been waiting on missing furniture for over 2 months now. It was ordered from a store in Arlington Texas with Telesales representative Antonio Bass. The first time they brought the dinette table with the chairs, but no table legs which is ridiculous. They also brought the bookshelf with only one shelf, when it was suppose to have 4 shelves. Several weeks later I finally received the Tylercreek dinette table but did not receive the chairs to complete the set that I had paid for already.I still have not received the Tyler creek bookshelf or desk, which I had ordered on June 2nd. I still have not received the swivel chair which I had ordered on May 29th from the Baton Rouge store with manager Jim Leonard. They are now saying it won’t be until 9/11/20. They have scheduled and confirmed delivery like 15 times only to push back the date, at the super last minute like the day before.I cannot get anyone over the phone at either store to get some assistance or an update regarding my order even though they have already deducted the payment from my account, which was the only thing they have done efficiently. And when you call the corporate office they just give you the runaround.This has been the worst experience I have ever had with a company. They are totally unprofessional, and nobody’s accountable or knows anything. They have given me several different email addresses and none of them have worked. Stay away if you value your time and peace of mind cause for the time and effort I have put in trying to get some assistance I could have made the furniture myself.
Kimberly Clopton
Jul 24, 2020
It started off rocky when no one would come to see about a potential customer. I was in the store for at least 30 minutes before anyone even acknowledged my presence. So I decided to look for the set online and I was going to purchase through that medium. Someone eventually came over to assist me. I was very pleased with her help. I’m only giving 3 stars for that associate, but the overall lack of acknowledgment by the staff would warrant 1 Star. You must do better!!!! You don’t know who is willing to make major purchases from your store. Next time if there is a next time, I definitely won’t wait around to spend money in your establishment. I will move on to where my business is desired.
Doccc R
Jul 24, 2020
Very helpful and kind employees
miss_To_mrs English
Jul 24, 2020
Amazing experience, sales lady that helped me Shawanda was amazing. She had knowledge about all the furniture. She helped me to decide on the perfect size couch. I'm super excited and can't wait for my new sectional to arrive.
Angela Morse
Jul 23, 2020
Don't ever order from them, they are terrible at providing clarity and not only have they lied to us on several occasions but they also have terrible customer service. We have been treated poorly by Ashley, and they can expect us to never trust them again.
Danny N
Jul 22, 2020
Corteney and Shawanda were the best
Zachary Gibbons
Jul 19, 2020
Extremely patient and helpful staff. Great customer service, they discussed options and the design I wanted and ensured that I was satisfied with my purchase.
Jot
Jul 19, 2020
Very friendly and hands-on helping you through the process. They provide you with every detail and answer every question!
kelly williams
Jul 17, 2020
Great service !! Sales manager Austin was wonderful . He was very patient with me while I was going back and forth with mattress choices .
Kyle Ambeau
Jul 15, 2020
The in store service was really great. Excellent sales people. Unfortunately the distribution, manufacturing and delivery are the worst I've ever had to deal with. The excellent sales rep scheduled our furniture to be delivered to our home but the closest date was a month and a half away. OK fine, maybe that's how long it really takes. Then the date came and went without anybody contacting us to tell us they would not be available on time. Then we got new dates another 3 weeks away and on the new date only 2 out of 3 pieces showed up and one of them was missing the rails so they could not put it together. I sent all of it back and went to the store to cancel the order. Days later I get a call to confirm my delivery date so i called to see why my order hadn't been canceled and they said that the order was still on and it will take another 7 - 10 business days to get my money back. needless to say....never again.
Ryan Thibodeaux
Jul 15, 2020
Friendly and transparent staff. No hidden prices. Definitely will continue to shop here for future furniture needs!
Tanya M.
Jul 11, 2020
This store has great customer service! A sales person met me at the door and answer all my questions. The transaction was quick and easy. I would definitely recommend store to others.
Joey Hebert
Jul 10, 2020
They don’t have the furniture in the warehouse. And they don’t tell you that. What they tell you after you pay for it is that your furniture will be shipped in pieces and will be 2 months out. That’s horrible service. Tomorrow I will get my money back.
Leah Bordelon
Jul 10, 2020
I had an awesome experience! I went looking for a twin bed for my grandson. The selection was great and the staff was very friendly and helpful!
Mallory Williams
Jul 09, 2020
I thought service was excellent and bringing cash to the table help me get a better price!
Edward Tafoya
Jul 06, 2020
Ordered two couches and had no problems what so ever. Went back 3 weeks later and picked out a coffee table and two night stands, big problem. They showed up 3 weeks later late with the wrong items. They said the order would be delivered over the next two weeks! Canceled the entire order!
Cynthia Brown
Jul 04, 2020
Great customer service & products.
SayianWizard
Jul 03, 2020
Excellent customer service! The staff is on point about the merchandise. ASHLEY FURNITURE forever in my life!
Aelicisa Sanchez
Jun 27, 2020
Great selection here
Devin Byrd
Jun 24, 2020
Bought almost $4000 worth of furniture including a sectional sleeper sofa. They delivered today and only brought one half of the sectional and said the other hasn't come in yet. Never bothered to call me and tell me. Had to wait for the delivery guys to tell me when they got here. Sad part is, got a text from them yesterday confirming everything that was being delivered and the text showed that both pieces of the sectional was arriving today. What am I gonna do with half of a sectional? Have been trying to call them since the delivery guys left and nobody will answer the phone. Horrible customer service
Marshal
Jun 23, 2020
Place was HUGE. Bigger than I anticipated. Holly was great and helped us immensely. Found the perfect sofa in our price range
Amanda Falgoust
Jun 23, 2020
They were really nice an helpful. I’m excited about our couch that is the first purchase we bought as a married couple together.
Jessica Gayles
Jun 22, 2020
Eduardo was very helpful and knowledgeable. My husband and I were very pleased with his professionalism even when he was rudely interrupted by another customer while speaking with us.
Esther Lewis
Jun 17, 2020
I love Ashley's Furniture but we had difficulties gettingour items delivered. The 1st time we had a problem..a sideboard on our new king size bed broke and we made warranty claim. It took 2.5 months for the item to be delivered and we had sleep on the sofa. I went against my husband's judgement and bought more items. We bought (a coffee table, one end table 6 dinning chairs).. It's been 1 month and the chairs are still not delivered.. They are suppose be delivered tomorrow but we don't know... because Ashley's has called us twice already to delay the delivery..
Valleen Tucker-Hayes
Jun 14, 2020
Our sales manager Corteney was super amazing! She was knowable, friendly, supportive and made us feel special. She didnt make us feel like she was just trying to make a sale. We felt as if we've known her for years which made the sale comfortable for us. I like how she stepped away for a while to allow my son and I told determined if Ashley's Furniture bedroom set was right for us. However, she still knew when to come back and check on us. So we didn't feel as though she forgot about us. This was our very 1st time shopping at Ashley's Furniture but it will not be our last thanks to Courteney!
Monica Gutierrez
Jun 12, 2020
Vic my salesmen at the Baton Rouge Location went above & beyond. He explained everything so well and made the purchase very easy. He is definitely an asset to this company.
Marshall Chandler
Jun 11, 2020
Friendly staff. Very helpful. Covered everything you would need to know about your purchase. Service was fantastic. Would recommend anyone shopping for furniture, or even questions about furniture. Very knowledgeable sales team. Overall I give it a ten. -Marshall
Lael Williams
Jun 08, 2020
The sales people, Shawanda and Cornelius were knowledgeable and courteous. The furniture will arrive in 2 weeks. I will add to this at that time.Update:The furniture for which I paid cash arrived on time. That is the positive on this list. The delivery was horrible. The delivery guys left a trail of sweat in my house and did not put on maskes as my wife requested. She had to call me at work because they left 3 of 8 dinning room chairs that were wet and orange stained from their sweat. I went to the store of purchase and the three people would not do anythings. They said its is a customer service issue and they are sales. I sent emails to the email they provided. I sent photos and I have not recieved a response. The original 4 stars will be down graded.My thought is they are attempting to get me to use the insurance I purchased. What they are going to get is the loss of a client.Service after purchase matters.Update Part 2:New delivery crew delivered the chairs 3 months after purchase and all the above. The sofa was not exchanged at that point because the exchange was torn.4 months after that a trailer shows up with a sofa. I had already had the sofa cleaned.
jul Marshall
Jun 07, 2020
The Ashley Home Store in Baton Rouge has a great selection of furniture and home decor items from which to choose. I was comparison shopping. The furniture store I was looking has Ashley products so I decide to go directly to the Ashely store .I am so glad I did. The other furniture store had the best prices all around, but the Ashely store had a larger selection. I found exactly what suits me and I am cancelling my lay-away at the other furniture store. Ashely had various ways for payment. All I had to do was to first qualify then choose my payment options. In addition you get 3 years of zero percent financing. The other furniture store only offered zero percent for a few months. My furniture will arrive within next week . The other furniture store in a month. I need something to sit on now. I would you suggest you start you shopping at Ashely first. Thank you Ashely Home Store.
Cenika Jackson
Jun 06, 2020
Awesome experience!
De'Van Perrilloux
Jun 04, 2020
Thoroughly disappointed. We ordered a sectional, bed set with mattress, and table.... what can be said is my paperwork had multiple errors that took 3 times plus a manager to resolve. The. day of delivery they are late so I called and the found out that "I was supposed to get a call that the middle part of the sectional was unavaliable for delivery and someone was to call me the day before." The guys that setup were awesome, however they realized the store rep did not order the correct number of frames for the bed, the table was missing a parts , and the free pillows and bed protection was included. We are thoroughly disappointed with process.But the delivery guys did a great job!
Delissia Lloyd
Jun 03, 2020
I shopped Ashley in Airline Hwy in BR, La and I loved the items that were there. My overall experience was great and because of one associate who actually acknowledged us and assisted in the store, we made two purchases that day. Nick was well mannered, respectful and kind. And he worked with a sense of urgency which is the top key to great customer service. Because of Nick I will be back.
Loretta Guilbeau
May 31, 2020
I went in looking for a sofa set and Eduardo was amazing!!! He took the time to show me around to several different options and allowed me to chose with no pressure. I will definitely be back to purchase the rest of my furniture from Ashley’s and Eduardo.
SHIRLEY JACKSON
May 25, 2020
Customer Service was excellent
Clarissa E. Moore
May 25, 2020
Store was busy on a holiday... I get It. Time management is very important as a sales person, so I wasn’t too pleased with waiting as long as I did for help AFTER I agreed to an item to PURCHASE. Thanks to Eduardo for coming to the rescue to complete the sale, It almost happened somewhere else. He was very helpful! Didn’t purchase the pillows I wanted.. maybe next time!
Allison Kidder
May 24, 2020
Very friendly and comfortable environment! The sales reps. don’t pressure you into buying anything you don’t want which is very important to me.
Kolletta Davis
May 22, 2020
Sales Associate was very kind and helpful. He tried to give me the very best deal and listened to exactly what I wanted!
Kenneth Copple
May 19, 2020
We were assisted by Nick G., who is polite, professional and patient. He provided insight and options for our living room furniture purchase that was quite helpful in finalizing our selections. We took the 5 year warranty after Nick explained the advantages of the program. With the quality of customer service we received today, not only would we shop again at Ashley’s, we would recommend your store to our friends.
Momma Bear
May 16, 2020
Store lay out is absolutely Gorgeous purchase my beautiful sofa set that my husband and loves ones love and my beautiful rug thanks Mr.Justin.Sale Rep.
Brenda Allen
May 16, 2020
I was greeted very friendly upon entering the store, I was introduce by a lady name Shonda who became my salesperson, she assisted me with my order I had on da phone got it for me explain in detail about the prices on line from in store, took my information for delivery and I then proceeded to buy just wat I wanted, it was a great one I can out happy.
Chevis Harrison
May 10, 2020
I walked in the store and I was immediately greeted by a young man named nick who immediately offered his assistance to me and my wife and told me everything about the furniture and the sales going on he was very knowledgeable about the furniture he was very polite and outgoing to make sure we were satisfied with our purchases he was very patient with us he didn't push furniture on us he let us take our time and pick what we wanted Ashley Furniture has an asset.
PREDESTINED 2WIN
May 10, 2020
Gift to myself, two beautiful lamps at a great price. Ashley is my furniture store, go see Justin he was professional and friendly, no pressure to buy.
Tyler Woodall
May 08, 2020
I worked with Vincent tonight, and everything about my experience with him and the store was phenomenal. He is personable, knowledgeable, and service oriented. He made sure I was informed about promotions, warranties, and extras, but never pressured me. This was our first time working with Ashley Homestore and we will be return customers because of the high quality of service and commitment in getting us high quality at a great (I mean truly incredible) price. I can’t say enough about Vincent’s customer service - Ashley is lucky to have him.
Theresa elie
May 08, 2020
Intentive, helpful, and caring sales representative. Helped me with with all my needs and want.Thank you Theresa Williams.
mysterie trahan
May 05, 2020
Matt was so accommodating.Thanks
feejee mermaid
May 05, 2020
I have been dealing with them for almost two months now. I ordered a bed set with adjustable base on March 7th. I was told it would be delivered by March 13th. I called to check on the status and was told I was never scheduled for delivery. It was then scheduled and delivered March 17th at 11:00 at night. The foot board was damaged so it wasn’t able to be set up. A week later the foot board was delivered by another set of delivery guys who then proceeded to tell me I needed to purchase a “bunkie board” because the adjustable base I ordered didn’t fit the bed set. I was told by the sales team when I purchased the set that it would fit. It is now May 5th and I currently have a $1200 adjustable base that has been leaning against a wall in my bedroom for almost 2 months. I’ve called multiple times and also emailed and no one returns my calls or emails. I keep being told a ticket has been put in for someone to come out but I still haven’t heard a word from anyone. Customer service is terrible.
Christopher Spry
May 03, 2020
Victor was a great sales person and helped us with any questions we had. Even accommodated shipping to get to us faster!
Trey Daigle
May 03, 2020
The salesman made it extremely easy to purchase a recliner. He never hassled me and allowed me plenty of time to browse merchandise without pacing behind me like a used car salesman. Very professional. I will return to Ashley for future purchases.
Barbara Latherman
May 03, 2020
Customer service was very pleasing answered all the questions we need to know and the atmosphere was very warming. Everyone that helped was very knowledgeable. I couldn’t ask for anything better with customer service.
Erica Harris
May 02, 2020
My sales rep Nick was great & helpful!!!!
Jordan White
Apr 30, 2020
Great customer service was greeted and waited on right away would come back again
MrsL Smith
Apr 28, 2020
Awesome store. Everyone went above and beyond to insure all of my needs were met. I will definitely visit again. Thanks everyone!
Synari Bell
Apr 28, 2020
Awesome experience! Vic was very helpful when we initially entered. Found exactly what my daughter was looking for.
Sarah Montague
Apr 27, 2020
Today i shop at ashley home store my sale person Victor Abadie was really great in helping me in making my choice thanks Victor and Ashley Home Store for your Help. Your truly sarah montague
Veronica “Vee”
Apr 14, 2020
Sucks. I placed order January 19th. Delivery date Feb 28th.. I took off work and nothing. I called to see where they was at. They told me they moved my delivery date to March 4th. Never called and no email about my date being changed. I did a return same day as delivery Feb 28th. They lady said 3-5 business days for my money to return back to my card. Here we are April 14th and still no money on my card.
Donald Rowland jr
Mar 21, 2020
The salesman was very helpful
verel bowie
Mar 19, 2020
Very attentive, but not too too attentive staff..... wide selection.... everything explained up front and simple! And considering the potential pandemic, the staff followed all safety guidelines... will be returning in the future!
Samantha Parker
Mar 17, 2020
Eduardo was great deal of help! He was professional, patient, and courteous. I'm so excited for my new furniture to arrive.
Chris Wright
Mar 17, 2020
In the beginning, dealing with this business was really nice. The store was really well designed with a variety of different types of furniture to fit into any style of home you have. The sales rep Victor was really helpful with helping me find a new bedroom set along with a new tempur-pedic mattress.So I placed a $5,700 order on the 11th of Jan and at that time I was schedule to receive everything except the bed frame on the 25th of Jan, and the bed frame was scheduled for the 15th of Feb.When the the first delivery date came around they only brought the mattress (without a box spring so my $2.1k mattress has been sitting on the floor since then), a night stand, and a dresser (without the mirror it was supposed to come with). Also the delivery was about 3 hours late. They then said everything else will come with the bed frame on Feb 15.A couple days Before Feb 15th they said the bed frame wasn’t ready but everything else was ready. I told them just to wait and bring everything for Feb 29th so I don’t have to wait around my house multiple days or use up extra PTO days just to accommodate them.A couple of days Before the 29th of Feb the same thing happened and we re-scheduled the delivery for the 7th of March. At this time they didn’t give me any option to request a preferred delivery window.A couple days before March 7th the actual delivery window was provided and it just so happened to be a time i was scheduled to be at work. No other adult was able to be at my house so I had to reschedule for the 13thOn the 13th I had to use up one of my vacation days to be there for the delivery. Then the delivery guys told me that the bed frame wasn’t designed properly and that I need to schedule for someone to come back and replace the bed frame that I had waited 2 months for. Also, this was when I was told for the very first time that my chest of drawers is on back order and isn’t on the delivery truck and I have to reschedule that as well.I am on the phone with the store manager right now to cancel the delivery of that chest as I don't want to deal with this anymore. She was able to cancel my order and wave the 10% cancellation fee after I described to her how disgruntled I was throughout this whole process.
Keith Barbier
Mar 14, 2020
My experience was very pleasant today. I walked in looking for a Realyn dresser. Austin Sharpe assisted me immediately, was very helpful and even matched the online price! I purchased the dresser and will definitely return for living room furniture in the near future!Debbie B.
Brian Williams
Mar 13, 2020
Very pleasant and friendly people who work there would recommend anyone to shop at the Baton Rouge location
Corey Anderson
Mar 13, 2020
This was a great experience. I haven’t gotten my order yet (just placed it yesterday), but Victor, who helped me, was very honest and upfront about everything. I actually came back a week later after pondering my options. The process was easy and quick. Can’t wait for my new piece to come in to complete my apartment.
Ms. Pierre
Mar 12, 2020
Bobby did an AWESOME job with assisting me with my purchase. He provided great feedback and also appeared genuine about providing insight about the furniture that I selected.
Jalin White
Mar 12, 2020
The best customer service store I been to all day . I’m shopping for my first apartment I went to 10 stores today . I went to Ashley home store on 9536 airline hwy I look for like 30 seconds on one side of the store & found my bed set my mattress & my foundation. How sweets is that ? Thank you Ashley home store .
Wanda Grigg
Mar 11, 2020
I am a 71 year old widow who lost all of her furniture during a hurricane. I went into Ashley on February 4th to buy a power-lift recliner. I paid to have it delivered. It is now March 11thand and I still don't have my chair. They never return phone calls.. Will not buy the rest of my needed furniture from Ashley.
Nicosia Jones
Mar 10, 2020
Awesome experience... The staff was wonderful.. I highly recommend visiting this store.
Dori Viator
Mar 09, 2020
Justin, or salesperson, was very nice, very knowledgeable, and also a good listener! He found the perfect couch for us!
Jeffery Watson
Mar 08, 2020
Today my wife and I visited the Ashley HomeStore, we needed a new sofa and were really just trying to do some shopping and maybe visit a few stores before we made a final decision. Let's just say this Ashley HomeStore is beyond beautiful, they have an amazing selection of Livingroom, bedroom, dining room and entertainment sets as well as all the decor you could ask for. Our sales rep Vic was awesome, not once were we hassled or forced into buying anything. Everyone we spoke to in Ashley HomeStore today was polite, kind, and informative. We were given our space to explore the entire store before we made our decision, that's what sold us on this place. The prices are fair for the product you're purchasing, The selection is second to none. My wife and I couldn't have asked for a better experience, we absolutely love Ashley HomeStore and will definitely be back for future purchases.
Vanessa Brown
Mar 07, 2020
I would give Ashley Furniture a five star because the young lady that helped me did an awesome job. I'm very pleased with the customer service. If she wasn't sure she definitely asked. I'm very much satisfied. Thanks
Kathy Mayer
Mar 04, 2020
Very nice, our salesman was Bobby he was great
Sheila Landry
Mar 01, 2020
The saleslady was pleasant and very helpful.
Brenda Watkins
Feb 29, 2020
Walked in and was immediately greeted by Austin wanted to know what we were looking for when I told him I wanted a table rustic looking he showed me the areas they would be in told me he let me look when I found one he came back over friendly super nice the whole stores atmosphere was very invitingDead by my table and chairs a rug runner it went on the table we rode it all up took out the extra warranty and was extremely pleased with my purchase yes I gave you five stars I will be back
C M Browning
Feb 29, 2020
Nick was very helpful, he let us look around, he didn't hover, we let him know when we found what we were interested in and discussed color options and got a good price!Thank you Nick!
reba dorsey
Feb 29, 2020
Great customer service.
Patricia Morris
Feb 28, 2020
Wonderful brand new store gorgeous furniture absolutely no service… Salesman sitting around on sofas went to the desk to ask for help and no one came to even help us… My last experience with Ashley furniture in Baton Rouge Louisiana…
Stacy Houston
Feb 28, 2020
It was very good service was helpful without any problems
Robyn Grant
Feb 27, 2020
I had a great experience with the purchase of my new furniture. My sales representative, Nicholas was very professional and courteous. He made sure we were completely satisfied throughout the whole sales experience. Austin, the manager also checked-in to make sure we were ok and thanked us for our business.Thank You Nick, Austin, and the Ashley Home Store #9536Robyn & Raymond
anthony griggs
Feb 25, 2020
Great service, knowledgeable help, will shop again
Joyce G. Spears
Feb 23, 2020
They don't honor the warranties on the furniture you buy from them. The quality of the furniture is not like it use to be. Avoid this furniture store like it's the plague.
Alicia Braxton
Feb 19, 2020
Let me began by stating the order of the couch was placed incorrectly at the airline hwy location with our sales rep.She placed the order incorrectly, the time frame and days were very uncoordinated, the couch was also delivered with no legs on the right side of the sectional. Probably the most unprofessional business I have ever had to deal with in my life. I’m so dissatisfied and disappointed in this business for the way the customer service is handling things.
Kris Richard
Feb 19, 2020
I wish I could give 1/16 star.Wow what can I say about Ashley Home Store in Baton Rouge ? Nothing nice. I placed an order or 01/01/2020 and waited 30 days for delivery. I had to take off of work the day they showed up. What a waste. They were 8 1/2 hours late. Once the truck was unloaded, over half of the items were damaged. The sales team ensured us that all items would be inspected before delivery. One of the dining room chairs had a broken leg. The leg was nowhere in the box. Great QA/QC. The head board was the wrong model, the foot board was damaged badly, one of the dresser drawers was split right down the middle and the bed rails were wrong. Calling customer service was pointless and I got the runaround from them. I was told to call the store. The store sales manager would not return my calls. He is really good at hiding. I was finally able to speak with someone who understood my frustration and tried to help, only to find out that she had no clue on how things worked at the warehouse or no clue on what was being shipped and when. To make a long story short, I’m waiting on a partial order re delivery as I type this. Oh and guess what? They were supposed to be here 4 hours ago. Do yourself a favor and avoid Ashley Home Store at all cost. It’ll save you a bunch of frustration and time.Here's an update to my original review. I've had several people with Ashley reach out to me since this review all saying they were interested in helping, but the problem is NOT solved....I've come to the conclusion that they cannot help. I've had one re delivery rescheduled for tomorrow (originally supposed to be on 2/15/20) and I received a call this morning from the Ashley Warehouse saying that a dining room chair would not be on the truck and would not be delivered until Saturday 2/29/20 because someone forgot to load it on the truck. The warehouse is approximately 4 hours away from where I live but I'll have to wait over a week to get it. This may be the type of customer service that Ashley Furniture is used to but it's completely unacceptable to me! Please do yourself a favor and shop elsewhere. The frustration is unbearable.
Mr Donald Hill. Sr.
Feb 14, 2020
Nice Sticks
Kathleen Cain
Feb 14, 2020
Please do not patronize this store. I ordered a bed and requested delivery on 2/18. Received text message that bed was being delivered 2/13/20. Removed my son old bed, consequently, Ashley notified me and told me that the headboard was missing. Now its 10 o'clock at night the driver calls and asks is it too late to deliver furniture!!!
shandrell clark
Feb 13, 2020
Omg it was a blessing to meet our Sales Lady her name is Sharissa she's an amazing young Black Beautiful Queen!!! She took care of is as if were her family!!! Also I can not leave out Mr. Sleep!!! Nick he is awesome as well!!! Please Please go to this place they will make sure you leave with something and most of all leave happy!!! May God Bless you all!!!
Brittany McDowell
Feb 12, 2020
1 star is too much! The customer service here is absolutely horrible! I would suggest that you shop at Rooms To Go on Siegen!
Kelley LaGrone
Feb 11, 2020
I found the chair I wanted on line for less and they matched the price.
Marci Herndon
Feb 09, 2020
Our sale rep Holly was great. We had a great experience. If we have to buy anything else in the future, I will be asking for her.
Stetson Hickman
Feb 08, 2020
Ashley had a large selection in the store and our sales professional Dhcreeion was very friendly and helpful as we were very indecisive at times. She made the buying experience easy and comfortable. Would definitely be back again!
Sandra Bassett
Feb 08, 2020
I visited the store and I walked around several minutes without anyone greeting me or asking if I needed help. Finally I asked if I could get help. Once my sales associate came (Shonda) I was very pleased, she was friendly and very knowledgeable. Go see Shonda at the Ashley Homestore on Airline Hwy.
Tee Vee
Feb 04, 2020
Jim is a horrible asset to the company. He is customer friendly during the sale, but refuse to assist you after. I loved working with Austin and Delana. They were helpful in assisting me with setting the delivery time for the date scheduled.
Ronald Nicholsen
Feb 01, 2020
Eduardo has always been helpful. We have purchased the following from him in the last year for the service he provides: adjustable bed, new leather sofa, 2 chairs and ottomans. This trip was to your new store in Baton Rouge for 2 new recliners. We met him at another store in town however we had some service and delivery service challenges. We will be sure to let our friends know where to find good customer service.Thank youR. Nicholsen
Starr Lasyone
Jan 31, 2020
Mr Mat was supper nice and went out of his way to help...He wanted us to be happy.. I would recommend store to Everybody
Bonnie Lanoux
Jan 28, 2020
Our shopping trip to Ashley was very pleasant. Our salesman was absolutely wonderful. A pleasure to do business with, made everything easy. Definitely would go back and visit Ashley.Danny& Bonnie Lanoux
lsmith5791
Jan 25, 2020
Nice selection of beautiful well built furniture but it ends there!!! Delivery and customer service comprehension is terrible! I should have read the previous reviews before purchasing $6k worth of furniture.Once you pay, everything from that point goes down the drain. You have to wait wait and keep calling them to beg your items to be delivered. I wasted 2 vacation days dealing with their complete incompetence. On the 3rd delivery attempt I had to inconvenience my mother to be at my house for the pick up of the incorrect item they previously delivered and deliver the correct item. That actually happened but the 2nd bed that was also scheduled for delivery was delivered to my old address that's a empty house!!!! Thankfully I have good neighbors that called me and retrivied the bed so they wouldn't send it back to Houston and reschedule another delivery date when I waited over 6 weeks to finally get that bed.Thanks for the final inconvenience of having to drive a hour and 45mins to my old house and back and have to assemble the bed myself when I paid the delivery setup fee.I don't know what escalating this review will do when now after this horrible experience Ashley has it's $6k and I have the item's. Better off ordering g from amazon after seeing the item in the store. No delivery fee and it arrives in 48 hours. The pricea are cheaper and sales tax is only 4.5%. That's wear I'm ordering the barstools we want to purchase in a few weeks. Beware!!!!!!!Update!!!! Now they have charged my Ashley CC for both ottomans even though the wrong ottoman was returned when the correct ottoman was delivered. I called to have my account credited and was told I would receive a phone call within a hour. That was 72 Fcking hours ago still no follow up call!Monday morning I'm going straight to the BBB!
Ashantia Roberson
Jan 24, 2020
CUSTOMER SERVICE IS TERRIBLE AT THIS LOCATION!!!!!!!!!!!! ( I ONLY GAVE IT ONE STAR BECAUSE THAT IS THE ONLY WAY I COULD LEAVE A COMMENT)
Marilyn Kelly
Jan 22, 2020
I bought a beautiful bedroom set this afternoon. My sales associate (Victor) was very knowledgeable. He made the process painless. I would recommend Ashley Home Store to anyone.
Rita Bai,
Jan 22, 2020
Extremely poor customer service. I did not know my items will delay until the day no one showed up. Called the store for solution, the lady who picked up is so rude, try to talk to the manager and no response. Basically they charge $149 delivery fee for no delivery service. Do not even try to contact the store, it will only waste your time. The only thing they will tell u is wait! This store completely ruined my new year eve. Imagine all the friends come to your house without any furniture to seat during new year eve!Update:We have been waiting to received our furniture for a month. I tried to call and email the custom service for this matter so many times. They scheduled 3 delivery none of them actually delivery our items. No one will let you know you items are not coming until the day you take a day off and waiting at home for your furniture. Who knows when we will receive our items, everything is nonreturnable!
Angie Edwards
Jan 21, 2020
The new Ashley Home Furniture in Baton Rouge is amazing. The woman who helped us was so good at what she does. We bought two new chairs and a sofa for the living room. Good sale going on right now.
Danny Chauvin
Jan 20, 2020
Great customer service and prices ..
Keng Ricks
Jan 20, 2020
Great service & very helpful on finding what’s comfortably great 👍🏾
Gretchen Morgan
Jan 19, 2020
Nice new bright store. Was nice to find a variety of transitional furniture- that can be hard to find in Baton Rouge.
Selina Fontenot
Jan 18, 2020
We had a wonderful experience buying mattresses for our home. If you need a mattress/Ed ask for Nicholas Ghawaly! He is awesome & knowledgeable!
Nick Ghawaly
Jan 18, 2020
Victor was a great sales associate and had a great personality. He was very friendly.
Alexandra Smith
Jan 16, 2020
You cannot leave with anything so if you need it or want it now this may not be the best place for you. Huge selection of farmhouse to modern ... Sadly I needed a recliner now so I was unable to purchase and give a full review.
Brian Childress
Jan 12, 2020
Our sales rep was nice and patient with us. The manager also got involved to explain the current deals which lead to our purchase.
Natasha Renee
Jan 10, 2020
Tene was an amazing sales person. We loved her!! She is very knowledgeable about every product and helped us get the best deal on our purchase. If you happen to be in this store please ask for Tene. Best salesperson ever!!
Elizabeth Veytsman
Jan 08, 2020
Terrible delivery and customer service! I should read the previous reviews before purchased my item. Once you pay, everything is nonreturnable. You have to wait wait and keep calling them to beg your item to be delivered.
Patrick Roberts
Jan 06, 2020
The salesman was very nice and professional.
Sammy Ester
Jan 06, 2020
The experience of the store was nice, if I needed help I didn’t feel like I needed to ask. They were very helpful and always looking to give me a good deal on something whether in stock or not. I just bought a sofa cushion from here so I’ll have to get back to you about the shipping and the packaging.
enjoli collins
Jan 06, 2020
The workers are very professional and helpful.. I will be visiting this store in the near future. Excellent service
Mike Allen
Jan 03, 2020
Horrible service, and Items are nonreturnable. Before you pay, they are nice. After you pay the money, they become the boss. You have to be responsible for no delivery, late delivery and misplacement. I called them to solve the delivery issues. They promised to call me back in 24 to 48 hours. But you will never receive the call forever. Had to call them again after 72 hours. They refused to talk to you and put you to hold for hours. Followed the review reply message to email them. Still got no reply. Looks like their "internal team" is truly internal. Our holidays were totally ruined. We paid $2000 for nothing.
Chen Wang
Dec 31, 2019
Very bad service. Customer service is so rude. I bought two items. On the scheduled delivery date, one item was delivered wrong and has to be exchanged in two weeks. The other just did not show up. I had to call the store myself to ask why. They just told me to wait another week or two. The store representative hung up my phone twice when I explain my situation. Twice! I paid $150 for the delivery. So, how much do I have to pay to talk?
John Gray
Dec 30, 2019
Absolutely terrible customer service. Selling anything they're really exceptional but once it comes to delivery and communication, absolutely terrible. Will not be returning for purchasing, very disgruntled with my purchase and the process it took. When you are paid to deliver a product and then can not do so, that is pathetic. The manager could not even pick up the phone to inform me he could not find my address and just returned to the store to allow me to wait even longer. Called to see what the hold up was, put onto hold. Hung up and re-called, still put onto hold. Re-called and finally got a hold and still nothing solved and had to pick up since the manager was incompetent with a phone. Still waiting on my refund for delivery and install as we speak. Weeks after the entire incident. Would NOT recommend purchasing from them.
Natasha Anthony
Dec 19, 2019
Lots of choices, love my decor! Ask for April
Ice Game
Dec 19, 2019
Ashley Home Store has some of the most beautiful and fine crafted furniture I have ever laid my eyes on. I was greeted by some of the most friendly and knowledgeable store staff in particular Miss April pou. She had expert knowledge and a wonderful atmosphere that surround her, it was a exceptionally pleasant experience. I cannot wait to return for my future furniture needs thank you Ashley Home Store
Lashay Williams
Dec 19, 2019
Beautiful show room floor. Great sales staff & management. Excellence is continuously exemplified with Austin & Cilicia.
james leonard
Dec 16, 2019
What a great showroom and wonderful staff. Congratulations on your new store opening!
April Pou
Dec 16, 2019
Be sure to ask for April when you stop by Baton Rouge's first Ashley! The diversity in style and decor is wonderful and the prices are extremely competitive.
